Remote Position
[Remote] Timekeeping Support Specialist – Customer Service / HR Systems
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. ICONMA is recruiting on behalf of a confidential client, an IT services and consulting company, for a Timekeeping Support Specialist. The role supports associates with timekeeping processes and HR system access, resolves routine inquiries, documents support interactions, and escalates complex issues.
Responsibilities
- Handle inbound calls related to timecard processes
- Assist associates with system navigation
- Support time entry, submission, and approval activities
- Troubleshoot system access issues
- Resolve routine inquiries during first contact
- Document interactions and support tickets
- Escalate complex issues to designated support teams
- Deliver a high-quality customer experience aligned with the client’s service standards
Skills
- Strong customer service orientation
- Ability to navigate multiple applications simultaneously
- Self-driven and dependable work ethic
- Experience handling high call volumes
- Strong problem-solving capabilities
- Familiarity with CRM tools
- 6.00 Years of Experience
Benefits
- Health benefits
- Referral program
- Excellent growth and advancement opportunities
- Remote work arrangement
Company Overview
Company H1B Sponsorship