Remote Travel Advisor & Customer Experience Specialist – Expert Travel Planning, Client Support, and Destination Consulting at brighthush

About brighthush and the Travel Industry

At brighthush, we believe that travel is more than a destination—it’s an experience that shapes memories, broadens horizons, and connects people across cultures. Our mission is to empower travelers to discover the world with confidence, convenience, and a touch of personalized care. As a leading remote travel agency, brighthush has built a reputation for delivering seamless, end‑to‑end travel solutions that combine cutting‑edge technology with human‑centric service.

In today’s fast‑moving travel landscape, the demand for flexible, reliable, and empathetic travel support is higher than ever. Whether clients are planning a weekend getaway, a multi‑continent adventure, or a corporate retreat, they expect a partner who can guide them through every step of the journey—from initial inquiry to post‑trip follow‑up. That’s where you come in.

Why Join brighthush?

• Remote Flexibility: Work from anywhere in the world with a schedule that fits your lifestyle.
• Impactful Role: Every interaction you have directly shapes a traveler’s experience and builds lasting loyalty.
• Growth Opportunities: As a fast‑growing agency, we offer clear career pathways—from entry‑level advisor to senior travel strategist.
• Collaborative Culture: Join a supportive, diverse team that values innovation, continuous learning, and mutual respect.
• Competitive Compensation: Earn a base salary plus performance‑based bonuses, with comprehensive benefits and wellness programs.

Key Responsibilities

As a Remote Travel Advisor & Customer Experience Specialist at brighthush, you will be the primary point of contact for our clients, ensuring a smooth, personalized experience at every touchpoint.

• Client Journey Support
  • Guide clients through the entire travel planning process, from initial inquiry to final itinerary confirmation.
  • Provide detailed destination information, travel options, and tailored recommendations based on client preferences.
  • Maintain proactive communication, sending timely updates and confirmations throughout the booking lifecycle.
  • Follow up post‑booking to confirm travel plans, address any last‑minute changes, and ensure overall satisfaction.
• Customer Service & Communication
  • Respond to client emails, phone calls, and instant messages with professionalism and empathy.
  • Handle travel modifications, cancellations, and updates, ensuring compliance with airline and hotel policies.
  • Resolve issues efficiently, turning potential frustrations into positive experiences.
  • Build and nurture long‑term relationships, encouraging repeat business and referrals.
• Travel Coordination & Organization
  • Maintain accurate, up‑to‑date client records in our CRM system, ensuring data integrity and confidentiality.
  • Provide up‑to‑date information on travel documentation, visa requirements, and health advisories.
  • Coordinate with suppliers—airlines, hotels, car rentals—to secure best rates and special perks.
  • Collect and analyze post‑trip feedback to identify areas for improvement and enhance the overall client experience.
• Professional Growth & Team Collaboration
  • Stay informed on emerging travel trends, destination highlights, and industry best practices.
  • Master new tools and technologies, including our proprietary booking platform and data analytics dashboards.
  • Collaborate with fellow advisors, marketing, and operations teams in a fully remote, asynchronous environment.
  • Be flexible with evening availability to support clients in different time zones when necessary.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Hospitality, Tourism, Business, or related field preferred.
• Minimum of 2 years’ experience in customer service, travel planning, or a related role.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency with CRM systems (e.g., brighthush, brighthush) and Microsoft Office Suite.
• Excellent organizational skills, with the ability to manage multiple bookings and deadlines simultaneously.
• Detail‑oriented mindset, ensuring accuracy in itineraries, documentation, and client records.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience with travel booking platforms such as brighthush, brighthush, or brighthush.
• Knowledge of global travel regulations, visa processes, and health advisories.
• Previous exposure to corporate travel management or group event coordination.
• Certifications in travel industry standards (e.g., Certified Travel Associate, CTAC).
• Demonstrated ability to upsell travel products (e.g., travel insurance, lounge access, upgrades).

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable travel experiences.
• Problem‑Solving: Quick, effective resolution of booking issues and client concerns.
• Time Management: Prioritize tasks and meet deadlines in a fast‑paced environment.
• Adaptability: Thrive in a dynamic industry with evolving travel restrictions and market conditions.
• Team Collaboration: Communicate clearly with cross‑functional teams and share best practices.
• Tech Savvy: Comfortable learning new software and staying current with industry tools.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As you grow in your role, you’ll have access to:

• Structured mentorship programs with senior advisors and industry experts.
• Regular training sessions on new travel technologies, destination knowledge, and customer service excellence.
• Opportunities to specialize—whether in luxury travel, adventure tourism, corporate accounts, or sustainable travel.
• Clear promotion pathways: from Travel Advisor to Senior Advisor, Travel Manager, or even Product Development Lead.
• Annual travel stipend to experience the destinations you recommend.

Work Environment & Company Culture

brighthush’s culture is built on trust, transparency, and a shared passion for travel. Even though we operate fully remotely, we maintain a strong sense of community through:

• Weekly virtual coffee chats and team huddles.
• Monthly “Travel Tales” webinars where team members share their recent adventures.
• Open‑door policy—anyone can reach out to leadership for feedback or ideas.
• Inclusive hiring practices that celebrate diversity in backgrounds, perspectives, and travel experiences.
• Commitment to work‑life balance, with flexible hours and a generous paid time off policy.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary plus performance‑based bonuses tied to client satisfaction and booking volume.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Wellness stipend for gym memberships, meditation apps, or other self‑care activities.
• Technology stipend to equip you with a high‑quality laptop, headset, and reliable internet.
• Annual travel stipend and discounted rates on flights, hotels, and experiences.
• Continuous learning budget for courses, certifications, and conferences.

How to Apply

Ready to turn your passion for travel into a rewarding career? Click the button below to submit your application and join the brighthush team.

Apply Now

We’re Excited to Meet You!

At brighthush, every client interaction is an opportunity to create unforgettable moments. If you’re a detail‑oriented, customer‑focused professional who loves travel and thrives in a remote environment, we want to hear from you. Join us and help shape the future of travel—one itinerary at a time.