Remote Travel Customer Support Specialist – Global Shuttle & Airport Services – Customer Experience Champion for brighthush

About brighthush

At brighthush, we’re redefining the way people experience travel. Our mission is simple: make every journey seamless, stress‑free, and memorable. From the moment a customer books a shuttle to the instant they step onto the plane, we’re there to support, guide, and delight. With a global footprint that spans airports, hotels, and corporate partners, brighthush has become a trusted name in the travel and hospitality industry. We’re proud of our culture of innovation, inclusivity, and relentless customer focus.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking team that values creativity, collaboration, and continuous improvement. As a Remote Travel Customer Support Specialist, you’ll have the flexibility to work from anywhere while playing a pivotal role in shaping the customer journey. We offer:

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision plans
• Unlimited paid time off and flexible work hours
• Professional development budget and access to industry conferences
• Equity options for long‑term growth
• Wellness programs, including virtual fitness classes and mental health resources
• Annual company retreats and team‑building events

Key Responsibilities

As the first point of contact for our customers, you’ll be the face of brighthush’s commitment to excellence. Your day‑to‑day tasks will include:

• Responding to inbound inquiries via phone, email, and live chat with a friendly, professional tone.
• Managing booking requests, itinerary changes, and cancellations while ensuring accuracy and compliance with company policies.
• Resolving customer issues and complaints promptly, using problem‑solving skills to find win‑win solutions.
• Collaborating with the Operations, Sales, and Technical teams to address complex customer needs.
• Maintaining detailed, up‑to‑date records in our CRM system.
• Providing feedback on product improvements based on customer insights.
• Participating in continuous training sessions to stay current on industry trends and new technologies.
• Meeting or exceeding key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

To thrive in this role, you should bring:

• Minimum of 2 years of experience in customer service, preferably within travel, hospitality, or a related field.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and a calm, empathetic approach to conflict resolution.
• Proficiency with CRM platforms (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
• Self‑motivation and the ability to work independently in a remote environment.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Basic understanding of travel booking systems and airline policies.

Preferred Qualifications

We’ll be even more excited if you also have:

• Experience with multilingual customer support.
• Knowledge of global airport operations and shuttle logistics.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Familiarity with data analytics tools to track customer trends.
• Certification in Customer Experience Management or a related field.

Core Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong organizational skills and attention to detail.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and cross‑functional communication.
• Tech‑savvy attitude and quick learning of new software.
• Resilience and emotional intelligence to handle high‑volume, high‑stress situations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Travel Customer Support Specialist, you’ll have the chance to:

• Progress into Senior Support or Team Lead roles.
• Transition into Product Management, Operations, or Sales based on your interests.
• Lead projects that improve customer experience and operational efficiency.
• Attend industry conferences, webinars, and workshops at no cost.
• Receive mentorship from senior leaders and participate in leadership development programs.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to customer delight. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door policy with leadership, encouraging feedback and idea sharing.
• Digital channels for social interaction, including virtual coffee breaks and game nights.
• Inclusive hiring practices that celebrate diversity and foster belonging.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits Overview

While specific figures vary by location and experience, brighthush offers a competitive base salary complemented by:

• Performance‑based bonuses tied to customer satisfaction and operational metrics.
• Health, dental, and vision insurance plans with generous coverage.
• 401(k) matching program to help you plan for the future.
• Flexible spending accounts for healthcare and dependent care.
• Paid parental leave and family support resources.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.

How to Apply

Ready to elevate your career and make a real impact on travelers worldwide? Click the link below to submit your application and join the brighthush family.

Apply Now

We’re Excited to Meet You!

At brighthush, we’re passionate about creating unforgettable travel experiences. If you’re driven, customer‑focused, and eager to grow in a dynamic, remote environment, we want to hear from you. Bring your expertise, your curiosity, and your commitment to excellence, and together we’ll shape the future of travel support.