Remote Travel Sales & Customer Service Representative – brighthush Global Client Support Specialist

About brighthush and the Travel Sales Landscape

brighthush is a world‑leading provider of digital business services, empowering brands across the globe to deliver seamless customer experiences through cutting‑edge technology and sustainable practices. With a workforce that spans 500,000 professionals in 300 languages, brighthush is at the forefront of the travel and hospitality industry, helping airlines, hotels, and travel agencies streamline operations, boost revenue, and delight customers.

As the travel sector continues to evolve—driven by dynamic consumer expectations, rapid digital adoption, and a renewed focus on safety and sustainability—brighthush is expanding its remote sales and customer service team. We’re looking for a proactive, customer‑centric professional who thrives in a fast‑paced environment and can help us drive revenue while ensuring every traveler feels heard and supported.

Why Join brighthush?

• Impactful Work: Your role directly influences customer satisfaction, repeat bookings, and revenue growth for some of the world’s most recognized travel brands.
• Remote Flexibility: Work from the comfort of your home while staying connected to a global team of experts.
• Career Growth: brighthush offers a clear career ladder—from entry‑level support to senior sales and leadership positions—alongside continuous learning and development programs.
• Diverse Culture: We celebrate diversity, inclusion, and belonging, ensuring every voice is heard and valued.
• Competitive Compensation & Perks: We provide a comprehensive benefits package, performance bonuses, and a supportive work environment that prioritizes well‑being.

Key Responsibilities

As a Remote Travel Sales & Customer Service Representative, you will be the frontline advocate for our clients, managing inbound and outbound communications with professionalism and empathy. Your day‑to‑day tasks will include:

• Connecting with customers via phone, email, chat, and social media to resolve inquiries, troubleshoot issues, and provide travel information.
• Delivering personalized travel recommendations and upselling ancillary services such as travel insurance, seat upgrades, and loyalty program benefits.
• De‑escalating challenging situations with calm, solution‑oriented communication.
• Escalating complex issues to appropriate teams while maintaining a clear record of interactions.
• Processing payments, refunds, and booking modifications accurately and efficiently.
• Tracking all call and chat data for audit, reporting, and continuous improvement purposes.
• Providing constructive feedback on recurring issues and suggesting process enhancements.
• Consistently meeting or exceeding sales targets and key performance indicators (KPIs) set by the team.

Essential Qualifications

• High School Diploma or equivalent (college degree preferred).
• Minimum of 6 months of customer service or sales experience, preferably in the travel or hospitality industry.
• Minimum age of 18 years.
• Typing speed of at least 25 words per minute.
• Proficiency with desktop computer systems and general knowledge of Windows operating systems.
• Strong communication skills—both written and verbal—in English; additional languages are a plus.
• Ability to work independently while collaborating with a distributed team.

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce, Zendesk) and call‑center software.
• Background in travel booking, airline reservations, or hotel reservations.
• Knowledge of travel industry regulations, safety protocols, and customer privacy standards.
• Prior experience in a remote or virtual work environment.

Core Competencies & Skills

• Process Excellence: Adherence to established procedures and a relentless focus on delivering high‑quality service.
• Collaboration: Ability to work seamlessly with teammates, supervisors, and support departments to resolve issues and achieve goals.
• Communication: Exceptional listening, speaking, and writing skills, with a knack for simplifying complex information.
• Organizational & Problem‑Solving: Strong multitasking abilities and a methodical approach to troubleshooting.
• Emotional Intelligence: Self‑awareness, empathy, and resilience under pressure.
• Open‑Mindedness: Willingness to embrace feedback, adapt to evolving policies, and thrive in a structured yet dynamic schedule.
• Critical Thinking: Quick analytical skills to assess customer issues and make informed decisions.
• Solution‑Oriented: Proactive mindset focused on creating positive customer experiences and driving sales.

Remote Work Requirements

To ensure a high‑quality experience for our customers, we require the following from all remote team members:

• Dedicated Workspace: A quiet area near your router to support a hardwired Ethernet connection.
• Internet Speed: Minimum 15 Mbps download and 10 Mbps upload; ISP latency under 50 ms.
• No Satellite, Mobile Data, P2P, or VPN Connections: Proof of speed may be requested during onboarding.
• Hardware: A reliable desktop or laptop with a webcam, headset, and microphone.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive base salary complemented by performance‑based bonuses. In addition, we provide a comprehensive benefits package that includes:

• Health, vision, and dental coverage for you and your family.
• Flexible paid time off (FPT) and mental health resources.
• 401(k) retirement plan with company match.
• Life and supplemental medical insurance.
• Critical care and pet insurance options.
• Flexible spending accounts (FSA) and employee discount programs.
• Professional development stipend and access to online learning platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Travel Sales & Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Cross‑functional training in sales, operations, and technology.
• Leadership development tracks for high performers.
• Regular performance reviews and clear promotion pathways.
• Global networking events and virtual conferences.

Culture & Values

brighthush is built on a foundation of inclusion, innovation, and integrity. Our culture encourages:

• Open communication and transparent decision‑making.
• Collaboration across diverse teams and geographies.
• Recognition of individual and team achievements.
• Commitment to sustainability and social responsibility.
• Support for active‑service members, veterans, and military families.

Eligibility & Application Process

We are currently hiring for remote positions across the United States. Eligible candidates must reside in one of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

To apply, click the “Apply” button below and complete the online application. The hiring process includes a brief phone screening, a skills assessment, and a final interview with the hiring manager Apply for this job