Customer Support Specialist – AI Voice Automation Platform – Global Remote Opportunity (BBS887)
About brighthush
At brighthush, we’re redefining the way businesses communicate with their customers through cutting‑edge AI voice automation. Our platform empowers companies to deliver instant, natural‑language interactions across email, chat, and voice channels, all while scaling effortlessly. With a rapidly growing global user base, we’re on a mission to make customer support faster, smarter, and more human‑centric than ever before.
As a remote‑first organization, brighthush values flexibility, collaboration, and continuous learning. We’re looking for a passionate, technically minded Customer Support Specialist who can help us shape the future of AI‑driven customer experience.
Why You’ll Love Working at brighthush
- Fully Remote, 100% Flexibility – Work from anywhere in the Philippines (or beyond) while aligning with our core team’s time zones.
- Competitive Compensation – Bi‑monthly pay (15th & 30th), performance bonuses, and a transparent salary structure.
- Generous Time Off – Paid vacation, sick leave, and company‑wide holidays in line with local regulations.
- Continuous Learning – Access to industry‑leading courses, certifications, and internal knowledge‑sharing sessions.
- Impactful Work – Your support tickets directly influence product roadmap, documentation, and user satisfaction.
- Inclusive Culture – A diverse, collaborative team that celebrates every success and learns from every challenge.
Key Responsibilities
As a Customer Support Specialist, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and empathetic assistance across multiple channels.
- Multichannel Support – Handle inbound requests via email, chat, and community platforms such as Discord.
- Technical Troubleshooting – Diagnose platform issues by reviewing logs, reproducing scenarios, and consulting internal documentation.
- Escalation Management – Identify complex or urgent tickets and coordinate with engineering, product, and operations teams to resolve them.
- Knowledge Base Enhancement – Document recurring problems, update help center articles, and create troubleshooting guides.
- Customer Feedback Loop – Capture user sentiment, propose usability improvements, and share insights with cross‑functional stakeholders.
- Community Engagement – Participate in real‑time discussions, answer questions, and foster a supportive user community.
- Process Improvement – Refine support workflows, templates, and internal tools to increase efficiency and consistency.
Essential Qualifications
- 2–3 years of experience in customer support, preferably within SaaS or technical environments.
- Fluent written English with a clear, concise, and customer‑centric communication style.
- Proficiency with support platforms such as Zendesk, Intercom, or similar tools.
- Strong multitasking ability – manage multiple tickets or conversations simultaneously without compromising accuracy.
- Tech‑curious mindset – quick to learn APIs, integrations, and workflow systems.
- Availability to overlap with core team hours (Philippines time zone).
Preferred (Nice to Have)
- Experience supporting developer tools, AI products, or community‑based support environments.
- Prior exposure to customers across multiple time zones.
- Knowledge of voice‑automation concepts and basic scripting.
- Experience with data analysis tools (Excel, Google Sheets) for reporting ticket trends.
Skills & Competencies for Success
- Customer‑First Mindset – Empathy, patience, and a genuine desire to help.
- Technical Aptitude – Comfortable with APIs, logs, and debugging tools.
- Communication Excellence – Clear, concise writing and active listening.
- Problem‑Solving – Analytical thinking and creative troubleshooting.
- Collaboration – Ability to work seamlessly with engineering, product, and operations.
- Adaptability – Thrive in a fast‑moving, evolving AI environment.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent. As a Customer Support Specialist, you’ll:
- Progress to a Senior Support Engineer or Product Support Lead role.
- Take ownership of product feature requests and help shape the roadmap.
- Participate in cross‑functional projects, gaining exposure to engineering, product management, and marketing.
- Earn certifications in AI, cloud platforms, or customer experience management.
- Attend industry conferences, webinars, and internal workshops.
Work Environment & Culture
Our remote culture is built on trust, transparency, and continuous improvement. You’ll enjoy:
- Weekly virtual stand‑ups and monthly all‑hands meetings.
- Open communication channels (Slack, Teams, Discord).
- A supportive mentorship program.
- Regular feedback loops and performance reviews.
- A culture that celebrates wins, learns from failures, and values work‑life balance.
Compensation, Perks & Benefits
- Competitive base salary with bi‑monthly payouts.
- Performance‑based bonuses tied to customer satisfaction metrics.
- Paid vacation, sick leave, and public holidays.
- Health and wellness stipend.
- Unlimited learning budget for courses, certifications, and conferences.
- Flexible work hours and a fully remote setup.
- Annual team retreats and virtual social events.
How to Apply
We’re excited to hear from you! Please submit the following:
- Updated Resume – Highlight your support experience and relevant achievements.
- Loom Video (1–2 minutes) – Introduce yourself, share your experience supporting SaaS or technical products, and explain why you’re a great fit for brighthush.
Important: Only candidates who submit a Loom video will be considered for the next stage.
Our Hiring Journey
We’ve designed a transparent, multi‑stage process to ensure the best fit for both you and brighthush:
- Initial Application – Submit your application and complete our pre‑qualifying questionnaire.
- Video Introduction – Record your Loom video to showcase your communication skills.
- Role‑Specific Assessment – Complete a brief homework assignment tailored to the role (if applicable).
- Recruitment Interview – Meet our talent team for a quick screening.
- Executive Interview – Discuss role alignment with senior leadership.
- brighthush Interview – Final interview with the brighthush team you’ll be supporting.
- Background & Reference Check – Verify professional references and conduct a background check.
- Job Offer – Receive a formal offer to join brighthush.
Throughout each stage, we’ll keep you informed and provide constructive feedback to help you grow.
Ready to Join brighthush?
If you’re passionate about AI, love solving customer problems, and thrive in a fast‑paced, remote environment, we want to hear from you. Apply today and become part of a team that’s shaping the future of customer experience.
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