Remote Travel Support Coordinator – Customer Care, Journey Planning & Growth Enablement at brighthush

About brighthush – Pioneering Seamless Travel Experiences

At brighthush, we believe that every journey should be as inspiring as the destination itself. Based in the vibrant community of Bangor, Maine, and operating with a truly global mindset, brighthush delivers personalized travel solutions that turn ordinary trips into unforgettable adventures. Our mission is to empower explorers, business travelers, and wander‑lust seekers with the confidence and support they need to navigate the world effortlessly. As a remote‑first organization, we blend cutting‑edge technology with a human‑centric approach, ensuring that our clients receive attentive, accurate, and proactive assistance at every step of their travel planning process.

Why This Role Matters

The Remote Travel Support Coordinator is the heartbeat of brighthush’s customer‑care ecosystem. In this pivotal position, you will be the trusted guide who transforms travel inquiries into seamless itineraries, safeguards the integrity of travel details, and nurtures lasting relationships that fuel both client satisfaction and company growth. Your contributions will directly impact brighthush’s reputation for reliability, responsiveness, and exceptional service.

Key Responsibilities

• Client Consultation & Guidance: Serve as the primary point of contact for travelers, answering questions, offering expert recommendations, and providing real‑time support throughout the planning and execution phases.
• Travel Coordination & Accuracy: Compile, verify, and organize travel components—including flights, accommodations, ground transport, and special requests—to ensure flawless itineraries.
• Proactive Communication: Maintain consistent, clear, and courteous communication via phone, email, chat, and video conferencing, keeping clients informed of any changes, updates, or opportunities.
• Issue Resolution & Escalation: Identify potential challenges early, troubleshoot problems, and coordinate with internal teams (operations, logistics, finance) to resolve issues swiftly.
• Data Management & Documentation: Accurately input client information into brighthush’s CRM, update travel records, and generate post‑trip reports that capture feedback and insights.
• Growth Enablement: Identify upsell and cross‑sell opportunities, suggest value‑added services, and contribute to the development of loyalty programs that encourage repeat business.
• Continuous Improvement: Participate in regular training sessions, share best practices, and provide feedback on processes to enhance the overall client experience.
• Remote Collaboration: Work closely with a geographically dispersed team, leveraging digital tools to stay aligned with project timelines, performance metrics, and company objectives.

Essential Qualifications

• Customer Service Experience: Minimum of 2 years in a customer‑facing role, preferably within travel, hospitality, or related service industries.
• Communication Excellence: Exceptional written and verbal communication skills, with the ability to convey complex travel information in a clear, friendly manner.
• Organizational Mastery: Proven ability to manage multiple client requests simultaneously while maintaining meticulous attention to detail.
• Tech‑Savvy: Comfortable navigating CRM platforms, reservation systems, and collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
• Self‑Motivation & Independence: Demonstrated success working remotely, managing time effectively, and meeting deadlines without direct supervision.
• Problem‑Solving Mindset: Ability to think on your feet, anticipate client needs, and devise creative solutions under pressure.
• Flexibility: Willingness to adapt to varying time zones and occasional off‑hour support for urgent travel situations.

Preferred Qualifications & Desirable Experience

• Experience with global distribution systems (GDS) such as Amadeus, Sabre, or Travelport.
• Background in itinerary design for corporate travel, group tours, or luxury vacation packages.
• Familiarity with travel regulations, visa requirements, and health & safety protocols.
• Multilingual abilities—especially in Spanish, French, or Mandarin—are a strong asset.
• Certification in customer service excellence (e.g., CXPA, HDI) or travel industry credentials (e.g., IATA).

Core Skills & Competencies for Success

• Empathy & Active Listening: Ability to understand client emotions, preferences, and pain points, translating them into tailored travel solutions.
• Analytical Thinking: Evaluate travel options, cost structures, and risk factors to recommend optimal itineraries.
• Detail Orientation: Spot inconsistencies in booking data, dates, and documentation before they become issues.
• Time Management: Prioritize tasks effectively, ensuring prompt responses and on‑time delivery of travel plans.
• Collaboration: Work seamlessly with cross‑functional teams, sharing insights and supporting collective goals.
• Adaptability: Thrive in a fast‑changing environment where travel trends, technology, and client expectations evolve rapidly.

Career Growth & Learning Opportunities at brighthush

brighthush is committed to nurturing talent and providing clear pathways for professional advancement. As a Remote Travel Support Coordinator, you will have access to:

• Structured Training Programs: Ongoing workshops on advanced travel planning, emerging technologies, and customer experience design.
• Mentorship & Coaching: Pairing with senior travel consultants and operations leaders to accelerate skill development.
• Cross‑Departmental Exposure: Opportunities to collaborate with marketing, product development, and data analytics teams, broadening your industry perspective.
• Leadership Tracks: Clear routes toward roles such as Senior Travel Advisor, Team Lead, or Remote Operations Manager based on performance and ambition.
• Certification Support: Financial assistance for industry‑recognized certifications and continuous‑learning platforms.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, autonomy, and a shared passion for travel. Key cultural pillars include:

• People‑First Philosophy: We prioritize well‑being, offering flexible schedules, mental‑health resources, and regular virtual social events.
• Innovation Mindset: Employees are encouraged to experiment, share ideas, and contribute to product enhancements that improve the traveler experience.
• Diversity & Inclusion: brighthush celebrates diverse backgrounds, perspectives, and experiences, fostering an inclusive environment where every voice matters.
• Transparency & Communication: Open‑door virtual town halls, clear performance metrics, and regular feedback loops keep everyone aligned and informed.
• Community Impact: We partner with local tourism boards and sustainable travel initiatives, giving employees opportunities to contribute to responsible tourism.

Compensation, Perks & Benefits (General Overview)

While specific salary ranges are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for remote travel support roles.
• Performance‑based bonuses tied to client satisfaction scores and growth metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Generous paid time off (PTO) and holiday calendar.
• Home office stipend to equip your workspace with ergonomic furniture and technology.
• Travel discounts and occasional experiential trips to experience brighthush’s services firsthand.
• Professional development budget for courses, conferences, and certifications.

How to Apply – Join the brighthush Journey

If you are a proactive, detail‑oriented professional with a passion for delivering exceptional travel experiences, we invite you to become part of brighthush’s dynamic remote team. Bring your expertise, enthusiasm, and commitment to client delight, and help us shape the future of travel support.

Ready to embark on this exciting adventure? Click the link below to submit your application and start your next great career chapter with brighthush.