[Remote] U.S./Mexican Customer Service Representative (Remote Mexico)

Note: The job is a remote job and is open to candidates in USA. Buckland provides customer service and customs brokerage support for global trade. The Mexican Customs Service Representative prepares and coordinates documentation and customs clearance for imports into Mexico and Mexican exports, while supporting compliance, shipment reporting, and client service.

Responsibilities

• To provide the highest level of customer service to clients, vendors, and service providers in acquiringthe proper import/export documentation
• Facilitate set up of Mexican IOR file with Buckland MX broker Portfolio Partnership
• Integrate Legal MX files on IOR and update forms in compliance on Mexican regulations early on calendar year
• Coordinate all shipments for customs clearance on timelyfashion and ensure process flow based on best practices per shipment type: Air, Land and Ocean
• Communicate, delegateand expediteshipment clearance through multiple ports with Buckland MX Vendors in accordance onclient’s priorities and instructions
• Assist on Compliance and monitoroperations per types: V1, RT, F4, A3 and other as requested
• Preparation of customs and internal documents for customs clearance
• Coordinate daily tasks in an efficient manner; prioritize activities and define urgent process reviews for Warehouse and office improvement
• Completion of mid to high volume shipment clearance for Air, Land and Ocean on different Mexican Ports of entry/outcome
• Prepare daily and weekly reports based on shipment status for Air, Land and Ocean shipments
• Assess customs operation performance for MX Vendors
• Provide information requested for Mexican Trade compliance
• Perform auditing on BGSS and shipments documents are promptly upload on Buckland Portal
• Queries handled in a prompt, efficient and professional manner
• Integrate Summary Shipment for Liquidation Box Reports
• Provide management reports and full accountability for billing
• Client servicing and reporting of any issues to Team Leader/Manager
• Work to be performed in conformance with the Buckland Quality System (BQS)
• Other duties or projects as assigned

Skills

• +5 Years plus experience with Mexican Import/Exports Operations
• International Business/International commerce/International Logistics Bachelor Degree
• Proven Knowledge on Mexican Legislation in Foreign Trade Business
• Excellent customer service skills and ability to generate and follow up on sales leads
• Ability to identify, develop and implement processes improvement initiatives
• Demonstrated problem solving, organization skills with attention to detail
• Strong attention to detail and ability to handle multiple tasks
• Strong teamplayer with the ability to work independently
• Above average and accuratekeyboarding skills
• English Language Skills as native or second language (Toefl550)
• US Visa B1/B2
• Must be legally eligible to work for the Company at all times
• Valid Passport
• Customs Experiences is an asset
• Working knowledge of Microsoft Office, excel skills, Windows, an asset

Benefits

• Remote in Mexico

Company Overview