[Remote] Vice President, Global Production Operations & Reliability

Note: The job is a remote job and is open to candidates in USA. Everbridge provides Critical Event Management technology that helps organizations anticipate, respond to, and recover from critical events while protecting people and maintaining operations. The Vice President, Global Production Operations & Reliability will lead global SRE and DRE teams and oversee the reliability, scalability, security, and operational excellence of Everbridge's cloud-native SaaS platform. The role is responsible for production strategy, incident management, disaster recovery, observability, platform engineering, and cross-functional operational improvement.

Responsibilities

• Define and execute Everbridge's global production operations and reliability strategy
• Lead and develop high-performing global SRE and DRE teams responsible for platform reliability and operational engineering
• Own the operational excellence of Everbridge's AWS and Kubernetes-based cloud platform, ensuring scalability, resilience, security, and performance
• Establish best practices for service reliability, including Service Level Objectives (SLOs), error budgets, production readiness, capacity planning, observability, and operational automation
• Drive disciplined incident management, change governance, release management, and post-incident reviews to continuously improve platform stability and reduce operational risk
• Lead disaster recovery planning, resilience testing, business continuity initiatives, and operational readiness across global production environments
• Partner closely with Engineering, Product, Security, Customer Support, and Customer Success to embed reliability into the software development lifecycle and improve customer outcomes
• Champion automation, cloud-native engineering practices, and continuous improvement to enhance operational efficiency and platform performance
• Provide executive leadership and reporting on operational health, reliability metrics, customer-impacting incidents, and strategic initiatives

Skills

• 15+ years of experience in production operations, cloud infrastructure, platform engineering, SRE, or related technology leadership roles
• Proven experience leading global production operations for large-scale, mission-critical SaaS or cloud platforms
• Deep expertise in AWS, Kubernetes, cloud-native architectures, distributed systems, and high-availability environments
• Strong understanding of SRE principles, incident management, observability, disaster recovery, change management, CI/CD, and Infrastructure as Code
• Demonstrated success building and leading high-performing global engineering and operations teams
• Excellent executive communication, stakeholder management, and cross-functional leadership skills
• Experience in mission-critical industries such as public safety, critical communications, healthcare, financial services, security, or enterprise SaaS
• Familiarity with modern SRE practices, progressive delivery, platform engineering, service mesh, and cloud cost optimization
• Knowledge of regulatory and operational frameworks including ISO 27001, SOC 2, NIST, or FedRAMP

Benefits

• Variable compensation
• Healthcare
• Dental
• Parental planning
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance
• A 401(k) plan and match
• Paid time off
• Fitness reimbursements

Company Overview

Company H1B Sponsorship