[Remote] Vice President Operations

Note: The job is a remote job and is open to candidates in USA. SALT operates a portfolio of payments and software brands, including Bill My Bnk and Alleaves. The Vice President of Operations will own end-to-end operational strategy and execution across the portfolio, leading day-to-day operations, go-to-market readiness, financial performance, cross-functional coordination, compliance, scalability, and continuous improvement.

Responsibilities

• Own all day-to-day operational functions across Bill My Bnk and Alleaves, including merchant/customer onboarding, account activation, support readiness, settlement coordination, and exception handling
• Develop, document, and maintain scalable operational workflows, SOPs, and internal controls that support growth across multiple brands while minimizing risk and duplicated effort
• Serve as the senior operational decision-maker across the portfolio, ensuring timely resolution of issues and alignment with executive priorities for each brand
• Identify opportunities to standardize and share operational infrastructure, tooling, and processes across Bill My Bnk, Alleaves, and future SALT business lines
• Lead operational readiness for product launches and market expansion across Bill My Bnk and Alleaves, including internal enablement, customer-facing workflows, and post-activation support models
• Partner closely with Sales, Revenue, and Marketing across each brand to ensure operational alignment with go-to-market strategy and customer/merchant acquisition efforts
• Support key customer and partner conversations where operational credibility and industry expertise are required to close and activate accounts
• Oversee operational financial performance across the portfolio, including cost controls, margin optimization, and unit economics for each brand
• Partner with Finance to support accurate forecasting, reconciliation, reporting, and performance analysis for Bill My Bnk and Alleaves operations
• Identify and address operational inefficiencies that negatively impact margin, customer experience, or scalability, across and within each brand
• Collaborate closely with Engineering and Product teams to ensure operational requirements are reflected in system design, dashboards, and tooling across Bill My Bnk and Alleaves
• Work with Customer Support leadership to ensure service levels, escalation paths, and satisfaction targets are met for each brand's customer base
• Coordinate with Legal and Compliance to ensure operational practices across the portfolio align with regulatory, banking, cannabis-industry, and contractual obligations
• Represent Operations in executive and cross-portfolio planning, bringing a consistent operational lens to decisions affecting multiple SALT brands
• Design operational systems that scale efficiently as transaction volume, merchant/customer count, and product complexity increase across Bill My Bnk and Alleaves
• Implement KPI-driven management practices to monitor performance and drive continuous improvement across each brand and the portfolio as a whole
• Prepare Bill My Bnk and Alleaves for future growth phases, including expanded product offerings, new verticals, and increased transaction/customer throughput

Skills

• Minimum 8+ years of experience in cannabis, payments, fintech, ACH, banking, SaaS, or alternative payment solutions, including senior leadership experience
• Demonstrated experience launching, operating, and scaling more than one financial services, payments, or software product, ideally across multiple brands or business units
• Strong understanding of money movement, settlement flows, merchant/customer onboarding, and transaction-based or subscription-based revenue models
• Working knowledge of NACHA, SOC 2 and PCI DSS control environments, or demonstrated ability to quickly operate within a regulated compliance framework
• Proven ability to operate in fast-moving, high-growth environments with limited ambiguity, and to prioritize across competing brand needs
• Strong analytical, organizational, and problem-solving skills, with the ability to manage complexity across multiple business lines simultaneously
• Executive-level communication skills with the ability to work directly with senior leadership and represent Operations at the executive table
• Experience operating within regulated or high-risk industries, including cannabis-adjacent or specialty payments (directly relevant to Bill My Bnk and Alleaves)
• Prior experience supporting NACHA, SOC 2 Type II or PCI DSS audit cycles, including control testing and evidence preparation
• Background working with both startup-stage and scaling fintech or SaaS organizations, including multi-brand or holding-company structures
• Experience partnering closely with sales, revenue, and marketing teams during product launches across more than one product line
• Familiarity with CRM, merchant/customer portals, POS platforms, and operational analytics platforms

Benefits

• Remote or Hybrid — Miami, FL Headquarters or Remote with Required Travel to Miami HQ

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