Remote Virtual Executive Assistant Patient Success Operations [Remote]

About Legion Health At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we’re on a mission to deliver that at scale. Legion Health is a full-stack AI-native psychiatry network —our clinicians provide care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. Join us as we build the future of mental health—and the highest‑quality, most efficient, and widest-reaching vehicle in healthcare. Job Type: Contract Ideal Experience Level: 2+ years of experience Fully Remote We’re looking for a patient-focused, detail-oriented Patient Experience Representative to support patients throughout their care journey at Legion Health. This role is ideal for someone with experience supporting patients directly in a digital health / telehealth environment and who is comfortable communicating by phone and messaging while navigating healthcare workflows. We’re a fast-paced startup , so the right person is proactive, adaptable, and energized by building and improving processes as we scale. This is a non-clinical role (you will not provide medical advice, diagnosis, or treatment). However, you’ll work closely with clinical operations—supporting patients with logistics and routing items to the clinical team with clear documentation. A clinical background or comfort with clinical language is a plus, but not required ✅ Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication Assist with scheduling appointments, rescheduling, and helping patients onboard Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including: Prior authorizations (collecting info, tracking status, and escalating as needed) Prescription and refill coordination (triaging requests and routing to the clinical team) FMLA / paperwork and documentation requests (intake, routing, tracking, follow-up) General administrative tasks and patient coordination across internal teams Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support Identify recurring patient issues and share feedback to improve workflows and quality of service Proficient in spoken and written English Calm under pressure and able to support patients with empathy—especially in sensitive situations Comfortable working in a fast-paced, ever-evolving startup environment Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms) Detail-oriented with strong follow-through and clear documentation habits 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar) ~ Previous experience in a telehealth or call center environment is highly preferred ~ Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation) ~ Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed ~ Hourly Compensation: $5-$15 per hour Fully Remote