Renewals Specialist

This is a Fully Remote Job About Our Client: The organization operates within the legal technology industry, addressing challenges faced by legal professionals who spend excessive time managing documents and information. It provides an intelligent document management platform that enhances collaboration, knowledge sharing, and security across legal teams. The platform incorporates advanced features like a legal context graph to improve understanding of connections between matters, documents, and people, supporting efficient and secure legal work. The company has demonstrated growth and industry recognition, underscoring its impact and presence in the legal technology space. About the Opportunity: The RENEWALS SPECIALIST role is crucial for maintaining and growing the organization's subscription-based revenue through effective customer renewals. This position focuses on managing a portfolio of customers to ensure timely and accurate renewals, forecasting renewal outcomes, and fostering strong customer relationships. The specialist contributes to customer loyalty and revenue growth by providing knowledgeable support and collaborating with internal teams to meet renewal targets, thereby sustaining the organization's recurring revenue stream. Responsibilities: Manage a B2B renewal portfolio to maximize Subscription/SaaS recurring revenues Meet and exceed monthly, quarterly, and annual renewal quotas Accurately forecast renewal outcomes and communicate with management and executives Utilize Salesforce.com and related systems to build quotes, manage renewals, and generate leads Establish and maintain ongoing renewal relationships with customers Educate customers on products, pricing, contract terms, and renewal processes Collaborate with internal departments to achieve shared goals during the renewal cycle Requirements: Preferably a bachelor’s degree in business, marketing, or related field Minimum of 8 years experience in SaaS Renewals, Customer Success, Sales, or related roles At least 5 years experience with Salesforce.com or similar CRM tools; Gainsight knowledge is a plus Strong numeracy and finance skills, including intermediate or higher proficiency in MS Excel High attention to detail and ability to interpret B2B SaaS contracts Excellent multitasking, problem-solving, and communication skills Ability to work independently and as part of a team Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Benefits & Perks: 90% of healthcare premiums covered by the company Health Savings Account (HSA) company contribution 401(k) match at 4% with no vesting period Potential for merit increases twice a year Flexible time off Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.