Senior Technical Customer Success Manager – Developer‑First Secrets Management & Growth Lead at brighthush

About brighthush

brighthush is redefining how software teams protect and manage the secrets that power modern applications. In a world where every line of code can expose sensitive data, our developer‑first secrets management platform gives engineers, security teams, and product leaders the confidence to store, rotate, and audit credentials at scale—no matter where their workloads run. Since our launch, we’ve helped thousands of startups and enterprises streamline their configuration pipelines, reduce security risk, and accelerate time‑to‑value. With a community‑driven approach, we’re building the future of secure software delivery, one secret at a time.

The Opportunity

As brighthush continues to grow, we’re looking for a passionate, technically minded Senior Technical Customer Success Manager to become the linchpin of our customer adoption and revenue engine. In this role, you’ll partner with mid‑market and small‑business customers, guiding them from onboarding through expansion, while shaping the product roadmap with real‑world feedback. You’ll be the trusted advisor for developers, DevOps engineers, and security leaders, ensuring they extract maximum value from brighthush and stay ahead of evolving security threats.

Why brighthush?

• Impact at Scale – Your work will directly influence the success of thousands of developers and the security posture of enterprises worldwide.
• Fast‑Paced Innovation – Join a startup‑like culture that values experimentation, rapid iteration, and bold ideas.
• Developer‑First Philosophy – We build tools that developers love, and we’re committed to making security effortless.
• Growth & Learning – We invest in continuous learning, mentorship, and career progression.

Key Responsibilities

• Customer Onboarding & Enablement – Lead the end‑to‑end onboarding journey for new customers, from initial discovery to production deployment. Create and deliver tailored training sessions, documentation, and best‑practice guides that empower teams to adopt brighthush quickly.
• Account Management & Expansion – Build deep, trust‑based relationships with technical users and executive stakeholders. Identify cross‑sell and upsell opportunities, drive renewal negotiations, and champion adoption of new features.
• Product Expertise & Advocacy – Become the living, breathing expert on brighthush’s capabilities. Translate customer pain points into actionable product insights for our engineering and product teams.
• Technical Education & Troubleshooting – Conduct live demos, workshops, and Q&A sessions. Resolve complex integration issues and provide guidance on best practices for secrets management, CI/CD pipelines, and cloud security.
• Customer Feedback & Success Metrics – Own the collection and analysis of customer health scores, NPS, and usage data. Develop case studies, testimonials, and reference programs that showcase the value of brighthush.
• Cross‑Functional Collaboration – Partner with Sales, Support, Product, and Finance to create a seamless customer experience. Act as the voice of the customer in internal strategy meetings.
• Process & Tooling Improvement – Continuously refine success playbooks, onboarding flows, and reporting dashboards to increase efficiency and impact.

Essential Qualifications

• 3+ years of customer‑facing experience in Technical Account Management, Customer Success, or Customer Success Engineering roles focused on developer, DevOps, DevSecOps, or security products.
• Deep technical acumen: comfortable with cloud platforms (AWS, GCP, Azure), CI/CD pipelines, container orchestration, and secrets management best practices.
• Proven track record of driving customer retention, expansion, and revenue growth through strategic account management.
• Exceptional communication and storytelling skills—able to translate complex technical concepts into clear, compelling narratives for both technical and executive audiences.
• Self‑starter mindset with a passion for startups and a willingness to thrive in a fast‑moving, evolving environment.
• Humility and curiosity—open to admitting knowledge gaps and eager to learn from customers, peers, and the broader community.

Preferred Qualifications

• Experience working at an early‑stage startup or as an early hire in a high‑growth company.
• Background in security engineering, compliance, or risk management.
• Experience with customer success platforms (e.g., Gainsight, Totango) and analytics tools.
• Fluency in scripting or programming (Python, Go, Bash) to demonstrate technical depth during customer engagements.

Skills & Competencies

• Customer‑Centric Mindset – Empathy, active listening, and a relentless focus on delivering value.
• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Data‑Driven Decision Making – Comfortable working with metrics, dashboards, and A/B testing to optimize the success journey.
• Collaboration & Influence – Skilled at building consensus across cross‑functional teams and influencing product direction.
• Adaptability – Thrive in ambiguity, pivot quickly, and maintain composure under pressure.

Career Growth & Learning

At brighthush, we believe in nurturing talent and accelerating career paths. As a Senior Technical Customer Success Manager, you’ll have the opportunity to:

• Lead the design and execution of our global customer success strategy.
• Mentor junior team members and shape the next generation of customer success leaders.
• Take ownership of high‑impact projects that influence product development and go‑to‑market initiatives.
• Participate in leadership forums, industry conferences, and hackathons to stay at the forefront of security and developer tooling.
• Benefit from a generous learning stipend, internal knowledge sharing sessions, and access to industry‑leading courses.

Work Environment & Culture

brighthush is a developer‑obsessed, security‑first organization that values:

• Zero Meetings Culture – We communicate through Slack, email, and asynchronous video, keeping meetings to a minimum.
• Bias for Action – We move fast, experiment boldly, and learn from failures.
• Inclusive & Respectful Collaboration – Diverse perspectives are celebrated, and every voice is heard.
• Work‑Life Balance – Unlimited PTO, flexible hours, and a focus on results over presence.
• Community Engagement – We sponsor meetups, open‑source projects, and hackathons to give back to the developer ecosystem.

Compensation & Benefits

Competitive base salary ranging from $105k to $140k, with an OTE structure that rewards performance (80/20 split). In addition to a comprehensive benefits package—including premium medical, dental, and vision coverage, 401(k) with company match, and a wealth advisory program—you’ll enjoy:

• Unlimited paid time off (minimum 3 weeks strongly encouraged).
• Pregnancy, family, and fertility benefits.
• Equity opportunities aligned with company growth.
• Continuous learning stipend and access to industry conferences.
• Equitable compensation practices and a commitment to diversity, equity, and inclusion.

How to Apply

If you’re excited about building secure, developer‑friendly solutions and want to make a tangible impact on the world of software engineering, we’d love to hear from you. Submit your resume, a brief cover letter outlining why you’re a great fit, and any relevant portfolio or case studies that showcase your success in customer‑centric technical roles.

Closing

brighthush is on a mission to make secrets management simple, secure, and accessible for every team. Our product is already trusted by thousands of developers, and we’re poised for exponential growth. If you’re passionate about empowering developers, thrive in a fast‑paced environment, and are ready to lead the charge in customer success, join us and help shape the future of secure software delivery.

We encourage you to apply even if you feel you don’t meet every single requirement—innovation and growth come from fresh perspectives and a willingness to learn.