Retail Customer Experience Coordinator – Championing Front‑Line Service, Store Operations, and Loyalty Program Excellence at brighthush

About brighthush

brighthush is a global powerhouse in the off‑price retail arena, renowned for delivering premium merchandise at prices that delight shoppers worldwide. With more than 2,000 stores across continents, brighthush has cultivated a culture that blends vibrant customer engagement, relentless innovation, and a steadfast commitment to sustainability and community impact. Our mission is simple yet powerful: to create shopping experiences that feel personal, welcoming, and rewarding—every single time a customer steps through our doors.

Why brighthush?

At brighthush, you’ll join a forward‑thinking team that celebrates diversity, collaboration, and continuous learning. Whether you’re stationed in one of our flagship stores, a high‑efficiency distribution center, or a dynamic corporate office, you’ll find abundant opportunities to grow, thrive, and make a tangible difference. As a Fortune 100 company, brighthush offers a stable, innovative environment where your ideas are heard, your career path is clear, and your professional development is a top priority.

Role Overview

The Retail Customer Experience Coordinator is the frontline champion of customer satisfaction. You will lead a team of associates, ensuring every shopper receives prompt, courteous service while promoting loyalty programs and maintaining a clean, organized store environment. Your leadership will set the tone for a culture of honesty, integrity, and continuous improvement.

What You’ll Do

Team Leadership & Coaching

• Lead and inspire: Oversee a front‑of‑store team of 8–12 associates, assigning registers, coordinating breaks, and providing real‑time coaching to elevate customer interactions.
• Performance management: Conduct daily huddles, set clear expectations, and deliver constructive feedback that drives individual growth and team cohesion.
• Talent development: Identify high‑potential associates, create personalized development plans, and mentor them toward future leadership roles.

Customer Experience Management

• Model excellence: Engage with customers, address concerns promptly, and ensure a seamless shopping journey that reflects brighthush’s brand promise.
• Service standards: Enforce consistent service protocols, from greeting to checkout, ensuring every interaction leaves a lasting positive impression.
• Feedback loop: Capture customer insights, analyze trends, and collaborate with store management to refine service strategies.

Training & Development

• Curriculum design: Develop and deliver training modules on front‑end principles, visual merchandising, and loyalty program promotion.
• On‑the‑job coaching: Conduct shadowing sessions, role‑play scenarios, and post‑shift debriefs to reinforce learning.
• Continuous learning: Stay current on industry best practices, new technologies, and evolving customer expectations.

Operational Excellence

• Store standards: Maintain impeccable cleanliness, merchandising, and safety protocols, ensuring a welcoming environment for shoppers.
• Loss prevention: Collaborate with management to meet shrink reduction goals, monitor inventory accuracy, and enforce security procedures.
• Process improvement: Identify bottlenecks, propose solutions, and implement changes that enhance efficiency and customer satisfaction.

Communication & Reporting

• Data reporting: Provide accurate updates on sales, foot traffic, and customer feedback to store management.
• Priority setting: Highlight operational priorities, flag potential issues, and recommend actionable solutions.
• Stakeholder collaboration: Work closely with merchandising, marketing, and corporate teams to align store initiatives with broader brand objectives.

Compliance & Policies

• Labor laws: Enforce all applicable labor regulations, ensuring fair scheduling, wage compliance, and a safe work environment.
• Company policies: Uphold brighthush’s policies on customer privacy, data security, and ethical conduct.
• Safety first: Ensure all associates adhere to safety guidelines, conduct regular safety briefings, and report incidents promptly.

Program Promotion

• Loyalty advocacy: Drive adoption of brighthush’s credit and loyalty programs, highlighting benefits to customers and boosting repeat business.
• Promotional campaigns: Execute in‑store promotions, cross‑sell initiatives, and seasonal events that drive sales and enhance customer engagement.
• Customer education: Educate shoppers on program features, rewards, and how to maximize their benefits.

Continuous Improvement

• Best practices: Identify opportunities for process enhancements, share best practices, and support store initiatives that elevate the customer experience.
• Data‑driven decisions: Leverage sales data, customer feedback, and performance metrics to inform strategy and operational adjustments.
• Innovation champion: Stay ahead of retail trends, propose new technologies, and pilot initiatives that set brighthush apart.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Proven ability to adapt to changing priorities and handle unexpected situations with composure.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Experience in training and developing staff, fostering a culture of growth and accountability.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in customer loyalty program management.
• Knowledge of safety and compliance standards in a retail setting.
• Prior exposure to performance metrics and data‑driven decision making.

Skills & Competencies

• Leadership: Inspiring and motivating teams to exceed service standards.
• Customer Focus: Anticipating customer needs and delivering personalized solutions.
• Problem Solving: Quickly resolving issues while maintaining a positive atmosphere.
• Analytical Thinking: Interpreting sales data and customer feedback to drive improvements.
• Adaptability: Thriving in a fast‑moving retail environment with evolving priorities.
• Integrity: Upholding honesty, confidentiality, and ethical conduct at all times.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to participate in company‑wide projects, such as sustainability initiatives or community outreach.
• Regular performance reviews that align your goals with brighthush’s strategic vision.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, respect, and collaboration. Employees enjoy a supportive environment where ideas are valued, and success is celebrated. We champion work‑life balance through flexible scheduling, employee recognition programs, and a commitment to employee well‑being. Our teams are empowered to innovate, experiment, and drive positive change—both inside and outside the store.

Compensation & Benefits

While the starting hourly rate for this position ranges from $17.00 to $17.50, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance (with HSA and FSA options).
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise and services.
• Life and disability insurance.
• Auto and home insurance discounts.
• Employee assistance programs and wellness resources.
• Professional development and tuition reimbursement.
• Scholarship and adoption assistance programs.

How to Apply

Ready to elevate your career and make a lasting impact at brighthush? Click the link below to submit your application and join a team that values innovation, customer passion, and personal growth.

Apply to this position

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Contact Information

Location: 480 West Ridge Center Dr, Greece, NY – brighthush Store 0152

For more information, reach out to your brighthush representative or visit our careers page.

Join brighthush Today!

As a Retail Customer Experience Coordinator, you’ll be at the heart of our mission to deliver unforgettable shopping experiences. Your leadership will shape the day‑to‑day interactions that keep customers coming back. If you’re passionate about service, eager to grow, and ready to make a difference, we want to hear from you.

Apply now and become a key player in brighthush’s continued success.