Empathetic Remote Customer Service Representative – Call Center Specialist Focused on Utility Assistance & Community Support – Join the Mission‑Driven Team at brighthush

About brighthush

brighthush is a trailblazing, community‑centric organization that has spent over four decades turning the promise of reliable utilities into a reality for families across the nation. We partner with local governments, nonprofit allies, and private sector sponsors to ensure that no household is forced to choose between paying for essential services and meeting basic living needs. Our culture is built on empathy, integrity, and an unwavering commitment to service excellence. When you join brighthush, you become part of a legacy that keeps the lights on for everyone, while also fostering personal growth, professional development, and a sense of purpose that goes beyond the paycheck.

Why brighthush?

At brighthush, we believe that meaningful work is the cornerstone of a fulfilling career. Our fully remote, flexible environment lets you balance professional ambition with personal life. We champion a culture of collaboration, recognition, and continuous learning, ensuring that every team member feels valued and empowered. Recognized as a top workplace by leading industry publications, brighthush is expanding its impact by hiring dedicated Customer Service Representatives who share our passion for community empowerment.

Key Highlights

• Fully remote position – work from the comfort of your home office
• Monday‑Friday schedule – weekends remain yours
• Competitive starting pay of $16.00 per hour, with opportunities for raises and performance bonuses
• Paid, comprehensive training program delivered entirely online
• Health, dental, and life insurance options, plus a generous benefits package
• Clear career progression path to full‑time roles and leadership opportunities
• Supportive team culture that celebrates wins and values every voice

Job Overview

As a Remote Customer Service Representative / Call Center Specialist at brighthush, you will be the frontline advocate for families navigating utility challenges. You’ll handle inbound and outbound calls, guide callers through assistance program applications, verify income documentation, and maintain meticulous records. Your role is pivotal in ensuring that eligible families receive the support they need to keep their homes safe and comfortable.

What Your Day Looks Like

• Answer a high volume of inbound calls from families seeking utility assistance, providing clear, compassionate guidance.
• Initiate outbound outreach to follow up on pending applications, encouraging completion and ensuring timely processing.
• Review and verify income documentation, ensuring accuracy and compliance with program guidelines.
• Maintain detailed, organized customer records in our CRM system, ensuring data integrity and accessibility.
• Collaborate closely with teammates and supervisors to meet and exceed program goals and service level agreements.
• Participate in daily huddles and training sessions to stay updated on policy changes, new tools, and best practices.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service or call center experience, preferably in a remote setting.
• Strong verbal and written communication skills, with a friendly, patient demeanor.
• Proficiency with Microsoft Windows, Office Suite, and the ability to quickly learn new software platforms.
• Excellent problem‑solving skills and the ability to remain calm under pressure.
• Reliable internet connection and a quiet, dedicated workspace.
• Availability to work Monday through Friday during core business hours (flexible scheduling options available).

Preferred Qualifications

• Experience in the utilities, nonprofit, or social services sector.
• Knowledge of utility assistance programs and eligibility criteria.
• Multilingual abilities (Spanish, French, or other languages) to serve a diverse client base.
• Previous experience with CRM systems and data entry accuracy.
• Demonstrated commitment to community service or volunteer work.

Skills & Competencies

• Empathy & Active Listening – truly understand caller concerns and respond with care.
• Attention to Detail – ensure every piece of documentation is accurate and complete.
• Time Management – efficiently handle multiple tasks while maintaining high service quality.
• Adaptability – thrive in a fast‑changing environment and embrace new processes.
• Team Collaboration – work effectively with remote colleagues and cross‑functional teams.
• Technical Proficiency – comfortable navigating digital tools and troubleshooting basic tech issues.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As you gain experience, you’ll have the chance to:

• Advance to a full‑time, higher‑pay role within our organization.
• Transition into supervisory or team lead positions, guiding new hires and shaping team culture.
• Participate in leadership training programs, project management workshops, and cross‑departmental initiatives.
• Earn certifications related to customer service excellence, data privacy, and nonprofit program management.
• Attend industry conferences and webinars to stay ahead of trends in utility assistance and community outreach.

Work Environment & Culture

brighthush fosters a culture of inclusivity, respect, and continuous improvement. Our remote team enjoys:

• Regular virtual team building events and wellness challenges.
• Open communication channels with leadership, ensuring your voice is heard.
• Recognition programs that celebrate milestones, achievements, and community impact.
• A flexible work schedule that supports work‑life balance.
• Access to a digital library of resources, training modules, and peer‑support forums.

Compensation & Benefits

We offer a competitive compensation package designed to reward your dedication and expertise:

• Starting salary of $16.00 per hour, with regular performance reviews and potential for raises.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and life insurance plans, with options for family coverage.
• Paid time off, holidays, and a generous sick leave policy.
• 401(k) retirement plan with company match.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and mental health resources.

How to Apply

Ready to make a tangible difference while building a rewarding career? Submit your application through our online portal. If you have a disability and require assistance during the application process, please contact us at 614‑775‑1400 or email [email protected]. We are an equal‑opportunity employer and celebrate diversity in all its forms.

Join brighthush Today

At brighthush, every call you make is a step toward brighter, more stable futures for families in our community. If you’re passionate about service, eager to grow, and ready to work from home with a supportive team, we want to hear from you. Apply now and become a vital part of a mission that keeps the lights on for everyone.