Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a portfolio that includes iconic brands such as TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx, we operate in more than 2,500 stores across the United States, Canada, and the United Kingdom. Our success is built on a culture of innovation, integrity, and an unwavering commitment to customer delight.

As a Fortune 100 company, brighthush offers a dynamic, inclusive environment where every team member is empowered to grow, learn, and make a tangible impact. We celebrate diversity, encourage collaboration, and invest heavily in professional development, ensuring that our people are equipped to thrive in a fast‑moving retail landscape.

Role Overview

We are seeking a passionate, results‑driven Retail Customer Experience Coordinator to lead our front‑end associates in delivering an exceptional shopping experience. In this role, you will be the face of brighthush, ensuring that every customer interaction is seamless, personalized, and memorable. You will coach and mentor a team of associates, manage daily store operations, and champion our loyalty programs to drive repeat business and customer satisfaction.

Key Responsibilities

• Customer Experience Leadership: Create a welcoming, organized, and engaging environment for shoppers, ensuring that every visit reflects brighthush’s brand values.
• Team Management: Assign registers, coordinate breaks, and provide real‑time support to associates, ensuring optimal staffing and coverage.
• Training & Development: Design and deliver training sessions on front‑end principles, product knowledge, and loyalty program promotion; mentor associates to elevate their performance.
• Issue Resolution: Address customer concerns promptly and professionally, turning potential complaints into opportunities for loyalty and satisfaction.
• Operational Excellence: Maintain store cleanliness, visual merchandising standards, and inventory accuracy; collaborate with management to meet daily operational goals.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols; promote a safe, secure environment for both customers and staff.
• Performance Reporting: Communicate progress, challenges, and opportunities to store leadership; provide actionable insights to improve store performance.
• Program Promotion: Actively promote credit and loyalty programs, ensuring associates are equipped to upsell and cross‑sell effectively.
• Loss Prevention: Participate in shrink reduction initiatives, monitoring for theft, and ensuring compliance with loss prevention policies.
• Continuous Improvement: Collaborate with management to refine processes, enhance customer experience, and drive operational efficiencies.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display principles.
• Exceptional communication and interpersonal skills, with the ability to engage customers and motivate associates.
• Proficiency in POS systems, cash handling, and basic accounting principles.
• Demonstrated ability to multitask, prioritize, and adapt to changing priorities in a fast‑paced environment.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s standards of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Knowledge of labor regulations and compliance requirements.
• Proven track record of coaching associates to achieve performance targets.
• Analytical mindset with the ability to interpret sales data and translate insights into action.
• Leadership training or certification in retail operations.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, develop, and hold a team accountable.
• Problem‑Solving: Quick, effective resolution of customer issues and operational challenges.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Organizational Acumen: Strong attention to detail and ability to manage multiple tasks simultaneously.
• Tech Savvy: Comfortable using POS systems, inventory management tools, and basic Microsoft Office applications.
• Adaptability: Thrive in a dynamic environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that growth begins with learning. As a Retail Customer Experience Coordinator, you will have access to a wealth of development resources, including:

• Structured onboarding programs that immerse you in brighthush’s culture and operational excellence.
• Leadership development workshops focused on coaching, conflict resolution, and strategic thinking.
• Cross‑functional training that exposes you to merchandising, inventory management, and marketing initiatives.
• Mentorship from senior leaders who are committed to your professional journey.
• Clear career pathways that can lead to Store Manager, District Manager, or regional leadership roles.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and high‑energy workplace. Our values of integrity, teamwork, and customer focus are woven into every interaction. You’ll find a supportive environment where ideas are welcomed, feedback is constructive, and success is celebrated collectively. We champion work‑life balance, offering flexible scheduling and a range of wellness initiatives.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive base pay that reflects your expertise and contributions. In addition to your base salary, you will enjoy a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance programs (EAP) and wellness resources.
• Professional development allowances and tuition reimbursement.
• Employee referral bonuses and recognition programs.
• Additional perks such as childcare discounts, pet insurance, and legal assistance.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family.

Apply to this position now

Closing Statement

At brighthush, we’re more than a retailer; we’re a community of passionate individuals dedicated to delivering exceptional value and unforgettable experiences. If you’re a customer‑obsessed leader who thrives in a fast‑paced environment and is eager to mentor a team of high‑performing associates, we want to hear from you. Join us and help shape the future of off‑price retail while advancing your career in a supportive, growth‑oriented setting.