Seasoned Part‑Time Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes iconic brands such as brighthush Maxx, brighthush Marshalls, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx, we are committed to redefining the shopping experience for millions of customers worldwide. Our mission is simple: to provide exceptional value while fostering a culture of innovation, integrity, and inclusivity. As a Fortune 100 company, we invest heavily in employee development, technology, and community engagement, ensuring that every team member has the tools and support needed to thrive.

Your Role

As a Part‑Time Customer Experience Coordinator at brighthush, you will be the frontline ambassador for our brand. You will lead a dynamic team of Associates, ensuring that every customer interaction is seamless, personalized, and memorable. Your leadership will directly influence store performance, customer loyalty, and overall brand perception. This role is ideal for individuals who are passionate about retail, thrive in fast‑paced environments, and possess a natural talent for coaching and motivating others.

Key Responsibilities

• Customer Experience Leadership: Create a welcoming atmosphere that encourages repeat visits and fosters brand loyalty.
• Team Management: Oversee a team of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak times.
• Training & Mentoring: Design and deliver training modules on customer service best practices, product knowledge, and loyalty program promotion.
• Operational Excellence: Monitor and enforce store plan compliance, prioritize tasks, and manage daily operational challenges.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into positive outcomes.
• Safety & Compliance: Promote a safe working environment, adhere to all labor laws, and support shrink reduction initiatives.
• Performance Reporting: Communicate progress, challenges, and successes to senior management, providing actionable insights.
• Continuous Improvement: Collaborate with store leadership to refine processes, enhance customer touchpoints, and drive sales.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication skills, both verbal and written, with a keen eye for detail.
• Proven ability to multitask in a high‑energy, fast‑paced environment.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Demonstrated commitment to fostering a culture of honesty, integrity, and confidentiality.
• Basic proficiency with point‑of‑sale (POS) systems and retail software.

Preferred Qualifications

• Experience in a large, multi‑brand retail environment similar to brighthush.
• Background in loyalty program management or customer retention strategies.
• Knowledge of safety protocols and compliance regulations within retail settings.
• Previous involvement in store shrink reduction or loss prevention initiatives.
• Leadership training or certification in retail management.

Skills & Competencies

• Leadership & Coaching: Ability to inspire, develop, and retain high‑performing teams.
• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Analytical Thinking: Skill in interpreting sales data, customer feedback, and operational metrics.
• Problem‑Solving: Quick decision‑making under pressure, turning challenges into opportunities.
• Adaptability: Comfortable with evolving priorities and new technologies.
• Collaboration: Works seamlessly with cross‑functional teams, from merchandising to loss prevention.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a continuous journey. As a Customer Experience Coordinator, you will have access to a range of professional development programs, including:

• Leadership Academy – a structured curriculum covering advanced management techniques, conflict resolution, and strategic planning.
• Retail Innovation Labs – hands‑on workshops exploring emerging retail technologies, data analytics, and customer engagement strategies.
• Mentorship Programs – pairing you with senior leaders who can guide your career trajectory and provide personalized feedback.
• Cross‑Functional Rotations – opportunities to experience other departments such as merchandising, supply chain, and marketing.

Whether you aspire to become a Store Manager, District Manager, or a specialist in customer experience strategy, brighthush provides the resources, mentorship, and pathways to help you achieve your goals.

Work Environment & Culture

brighthush prides itself on a vibrant, inclusive, and collaborative culture. Our stores are more than just retail spaces; they are community hubs where employees feel valued, respected, and empowered. Key cultural pillars include:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with equal opportunities for all.
• Employee Voice: Open-door policies, regular town halls, and feedback loops that ensure every voice is heard.
• Well‑Being Focus: Comprehensive wellness programs, flexible scheduling, and support for mental and physical health.
• Recognition & Rewards: Regular acknowledgment of outstanding performance through awards, spot bonuses, and public shout‑outs.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $14.00 to $14.50 per hour, the total compensation package extends far beyond base pay. As a brighthush employee, you will enjoy:

• Competitive hourly wages that reflect your experience and performance.
• Employee discount program – shop at brighthush stores and enjoy significant savings.
• Health & Wellness: Access to medical, dental, and vision plans (for eligible employees), along with health savings accounts (HSAs) and flexible spending accounts (FSAs).
• Retirement Savings: 401(k) plan with company contributions and matching for eligible employees.
• Insurance: Life, short‑term and long‑term disability, and optional pet insurance.
• Paid Time Off: Paid holidays, vacation, sick leave, and parental leave (for eligible employees).
• Professional Development: Tuition reimbursement, certification courses, and conference sponsorships.
• Additional Perks: On‑site childcare discounts, cell phone discounts, auto and home insurance discounts, and a generous referral bonus program.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local brighthush representative.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion, skills, and vision can help us continue to delight customers worldwide.