Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion – Drive Sales, Satisfaction, and Growth at brighthush

Welcome to brighthush – Where Every Shopping Experience Is a Story

At brighthush, we’re not just a retailer; we’re a community of shoppers, dreamers, and innovators who believe that premium quality should never come at a premium price. With a global footprint that spans over 400 stores, we’ve redefined the off‑price retail model by blending affordability with a boutique‑style shopping experience. From the moment a customer steps through our doors, they’re greeted by a curated selection of designer and name‑brand apparel, accessories, and home goods—all presented in a welcoming, vibrant atmosphere.

Our mission is simple: deliver exceptional value and unforgettable service. Every associate, every manager, and every leader at brighthush plays a pivotal role in turning that mission into reality. If you’re passionate about people, thrive in a fast‑paced environment, and want to shape the future of retail, we invite you to join our team.

Why brighthush Is the Ideal Launchpad for Your Retail Career

• Impactful Work: Your daily actions directly influence customer satisfaction and store performance.
• Accelerated Career Pathways: Structured leadership programs and mentorship opportunities help you move from associate to store manager and beyond.
• Diverse & Inclusive Culture: We celebrate individuality, foster collaboration, and champion equity at every level.
• Competitive Compensation: Starting hourly rates of $13.75–$14.25, with overtime, performance bonuses, and a comprehensive benefits package.
• Work‑Life Balance: Flexible scheduling, paid time off, and family‑friendly policies keep you energized both on and off the job.

Position Overview

As a Retail Customer Experience Coordinator at brighthush, you will be the frontline champion of our store’s customer service excellence. You’ll lead a team of Associates, ensuring every shopper receives prompt, courteous, and personalized assistance. Your role blends people management, operational oversight, and strategic promotion of loyalty programs to drive both customer satisfaction and sales growth.

Key Responsibilities

• Team Leadership & Scheduling: Oversee a dynamic group of Associates at the front of the store, assign registers, coordinate breaks, and ensure coverage during peak periods.
• Customer Service Excellence: Lead by example, engaging with customers, resolving concerns swiftly, and fostering a welcoming atmosphere.
• Training & Development: Mentor new hires and existing staff on front‑end best practices, POS usage, and loyalty program benefits.
• Operational Management: Maintain a clean, organized store environment that aligns with brighthush’s visual merchandising standards.
• Performance Monitoring: Track key metrics such as sales per associate, customer satisfaction scores, and shrinkage rates, and implement corrective actions as needed.
• Policy Enforcement: Ensure compliance with labor laws, company policies, and safety regulations.
• Collaboration with Store Management: Partner with the Store Manager to identify training needs, set performance goals, and develop improvement plans.
• Program Promotion: Actively promote brighthush’s loyalty and credit programs, driving enrollment and usage.
• Safety & Security: Promote a safe shopping environment, conduct regular safety checks, and respond to incidents promptly.
• Continuous Improvement: Participate in store shrink reduction initiatives and suggest process enhancements to increase efficiency.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Proficiency in POS systems and basic data entry.
• Flexible schedule availability, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and customer retention strategies.
• Background in safety compliance and loss prevention.
• Leadership training or certification in retail operations.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, coach, and motivate a team toward shared goals.
• Analytical Thinking: Skill in interpreting sales data, identifying trends, and making data‑driven decisions.
• Problem Solving: Quick to address customer concerns and operational challenges with effective solutions.
• Adaptability: Thrive in a dynamic retail environment with shifting demands.
• Integrity & Confidentiality: Uphold the highest ethical standards in all interactions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management and beyond.
• Mentorship from senior leaders who share their expertise and guide your career trajectory.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Opportunities to lead special projects, such as seasonal promotions or community outreach events.
• Access to online learning platforms and tuition reimbursement for relevant courses.

Work Environment & Company Culture

brighthush’s culture is built on the pillars of respect, collaboration, and innovation. Employees enjoy a supportive atmosphere where:

• Ideas are welcomed and celebrated.
• Work‑life balance is respected through flexible scheduling and generous paid time off.
• Diversity is not just a buzzword but a lived experience, reflected in our inclusive hiring practices.
• Recognition programs reward outstanding performance and teamwork.
• Community engagement initiatives allow employees to give back and build local connections.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, and vacation time.
• Employee discount on merchandise.
• Employee Assistance Program (EAP) and wellness resources.
• Life insurance, short‑term and long‑term disability coverage.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing talented friends and family into the brighthush family.

Location & Schedule

• Address: 1107 Beltline Road SE, Ste B, Decatur, AL 35032 • Store: brighthush Store 0570, Decatur, AL • Schedule: Flexible, including nights, weekends, and holidays.

How to Apply

Ready to elevate your retail career and make a tangible difference in customers’ lives? Click the link below to submit your application and join the brighthush team.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Final Thoughts

As a Retail Customer Experience Coordinator, you’ll be at the heart of brighthush’s mission to deliver outstanding value and service to our customers. Your leadership will shape the day‑to‑day experience of shoppers, drive sales, and foster a culture of excellence. If you’re passionate about retail, thrive in a fast‑paced environment, and are ready to grow your career with a forward‑thinking organization, we encourage you to apply today. Join brighthush and help us continue to redefine the off‑price retail experience for customers worldwide.