Seasoned French‑Speaking Customer Experience Associate – Luxury Hospitality & Interior Design Specialist – Part‑Time – Join brighthush

Welcome to brighthush – Where Taste Meets Innovation

At brighthush, we are redefining the luxury home furnishings landscape by turning every space into a living narrative. Our mission is to elevate the art of taste, curating collections that inspire, transform, and resonate with discerning homeowners worldwide. We are more than a retailer; we are a global thought leader, a place‑maker, and a catalyst for design innovation. As we expand from curated products to complete, concept‑driven spaces, we invite passionate, high‑energy professionals to join our journey.

About the Role: Customer Experience Associate – Hospitality (French Speaking)

As a part‑time Customer Experience Associate, you will be the face and voice of brighthush, delivering world‑class service to our elite clientele. Your role blends hospitality, design expertise, and strategic partnership to create unforgettable experiences that drive loyalty and revenue. You will work closely with design, sales, operations, and marketing teams to ensure seamless service delivery and exceed customer expectations.

Key Responsibilities

• Live Our Vision, Values, and Beliefs: Embody brighthush’s commitment to excellence, creativity, and customer‑centricity in every interaction.
• Brand Representation: Maintain polished communication, impeccable personal appearance, and professional demeanor that reflect the luxury ethos of brighthush.
• Customer Engagement: Identify and understand each client’s unique needs, preferences, and aspirations, and partner them with the right associates and services.
• Cross‑Functional Collaboration: Work closely with design, sales, operations, and marketing teams to ensure seamless service delivery and exceed customer expectations.
• Product & Service Expertise: Master the full range of brighthush products, interior design services, and ecosystem offerings to provide informed guidance and recommendations.
• Relationship Building: Cultivate long‑term relationships with clients, fostering brand loyalty and repeat business.
• Problem Solving & Decision Making: Remove obstacles, anticipate challenges, and take initiative to “do the right thing” for the customer and the brand.
• French‑Speaking Excellence: Provide fluent, culturally sensitive communication in French to serve our French‑speaking clientele with the same level of sophistication as our English‑speaking customers.
• Design Service Qualification: Educate potential design customers on brighthush Interior Design services, guiding them through the creative process.
• Flexibility & Availability: Adapt to a flexible schedule, including evenings, weekends, and holidays, to meet client needs and support business operations.
• Travel & On‑Site Support: Travel to the nearest gallery or showroom as required to provide in‑person assistance and strengthen client relationships.

Essential Qualifications

• Minimum 1 year of experience in customer service, preferably in high‑end furniture or luxury retail.
• Poise, confidence, and the ability to interact with high‑net‑worth clients while maintaining confidentiality.
• Strong relationship‑building skills and a genuine passion for service.
• Exceptional analytical, problem‑solving, and decision‑making abilities.
• Strategic mindset, highly organized, and results‑oriented.
• Excellent verbal and written communication skills in both English and French.
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google Applications.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Physical ability to travel to galleries and showrooms as needed.

Preferred Qualifications

• Experience in interior design or a related creative field.
• Knowledge of current design trends, materials, and sourcing.
• Previous exposure to luxury hospitality or concierge services.
• Multilingual capabilities beyond English and French.
• Experience with CRM systems and data‑driven customer insights.

Skills & Competencies for Success

• Customer‑Centric Mindset: Anticipate needs, personalize solutions, and create memorable moments.
• Communication Excellence: Articulate ideas clearly, listen actively, and adapt tone to diverse audiences.
• Collaboration & Teamwork: Work effectively across departments, share insights, and support collective goals.
• Adaptability: Thrive in a dynamic environment, manage multiple priorities, and pivot quickly.
• Attention to Detail: Ensure accuracy in orders, documentation, and service delivery.
• Entrepreneurial Spirit: Identify opportunities, propose improvements, and take ownership.
• Professionalism: Maintain a polished appearance, uphold brand standards, and demonstrate integrity.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Associate, you’ll gain exposure to:

• brighthush’s integrated platform and product ecosystem.
• Design thinking and interior design processes.
• Cross‑functional projects that shape the future of luxury hospitality.
• Mentorship from senior associates and leaders.
• Professional development courses in customer service, design, and leadership.

Successful associates often transition into roles such as Design Consultant, Sales Specialist, or Customer Success Manager, with clear pathways for advancement.

Work Environment & Culture at brighthush

Our culture is built on collaboration, creativity, and a relentless pursuit of excellence. You’ll experience:

• A supportive, inclusive team that values diverse perspectives.
• Opportunities to contribute ideas and influence brand strategy.
• A flexible, remote‑friendly environment with a focus on work‑life balance.
• Regular team events, design showcases, and industry networking.
• A commitment to sustainability, ethical sourcing, and responsible business practices.

Compensation, Perks, and Benefits

We offer a competitive hourly rate ranging from $21.00 to $38.00, commensurate with experience and location. In addition, you’ll enjoy:

• Flexible scheduling with the possibility of remote work.
• Access to brighthush’s product catalog and exclusive design resources.
• Professional development and training programs.
• Employee discounts on brighthush products and services.
• Health and wellness benefits for eligible full‑time employees.
• Participation in a culture of continuous learning and innovation.

Equal Opportunity & Pay Equity

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pay is determined based on experience, qualifications, and geographic location, with a strong focus on pay equity.

Ready to Join the brighthush Family?

If you’re passionate about luxury service, fluent in French, and eager to make a difference in the world of high‑end interior design, we invite you to bring your expertise and enthusiasm to brighthush. Join us in redefining the customer experience, shaping the future of luxury hospitality, and creating spaces that inspire.