Experienced Customer Service Specialist – Medical Data Entry & Outreach Coordinator at brighthush

About brighthush and the Medical Data Services Industry

At brighthush, we are redefining the way healthcare information is captured, verified, and shared. Our mission is to empower medical providers with accurate, timely data so they can focus on what matters most: delivering exceptional patient care. We partner with hospitals, clinics, and private practices across the United States, helping them streamline their administrative workflows and maintain compliance with the latest regulatory standards.

As a rapidly growing organization, brighthush is committed to fostering a culture of innovation, collaboration, and continuous learning. We believe that every team member plays a vital role in our success, and we invest heavily in professional development, mentorship, and a supportive work environment.

Why Join brighthush?

• Impactful Work: Your efforts directly influence the quality of patient care by ensuring that medical records are accurate and accessible.
• Career Growth: We offer clear pathways to advance into senior data management roles, project leadership, or specialized medical informatics positions.
• Learning Opportunities: Gain exposure to cutting-edge healthcare technology, data analytics, and industry best practices.
• Inclusive Culture: We celebrate diversity and are committed to creating an environment where everyone feels respected and valued.
• Competitive Compensation: Starting at $19 per hour, with performance-based bonuses and regular salary reviews.

Key Responsibilities

As a Customer Service Specialist at brighthush, you will be the backbone of our data integrity operations. Your day-to-day tasks will include:

• Accurately entering and verifying patient data in our secure, HIPAA-compliant systems.
• Interpreting and applying medical terminology to ensure consistency across all records.
• Utilizing multiple software platforms—such as electronic health record (EHR) systems, data capture tools, and communication suites—to manage information efficiently.
• Conducting outbound outreach to clinics and healthcare providers to obtain missing or incomplete records.
• Maintaining meticulous logs of all data entry activities and communication attempts.
• Collaborating with cross-functional teams, including quality assurance, compliance, and IT, to resolve data discrepancies.
• Participating in regular training sessions to stay current with evolving medical coding standards and technology updates.

Essential Qualifications

• Minimum of 1 year of experience in a medical data entry or customer service role.
• Strong familiarity with medical terminology, coding systems (e.g., ICD-10, CPT), and healthcare workflows.
• Exceptional attention to detail and a proven track record of high data accuracy.
• Proficiency with multiple computer systems and a quick learning curve for new tools.
• Excellent verbal communication skills and a professional, courteous phone presence.
• Reliable, punctual, and able to commit to a full-time, on-site schedule (Monday‑Friday).
• Basic understanding of HIPAA regulations and data privacy best practices.

Preferred Qualifications

• Experience working in a clinical or hospital environment.
• Knowledge of electronic health record (EHR) platforms such as Epic, Cerner, or Meditech.
• Prior exposure to data quality assurance processes.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Demonstrated ability to work independently while maintaining alignment with team goals.

Core Skills & Competencies

• Data Accuracy & Integrity: Meticulous data entry, error detection, and correction.
• Technical Proficiency: Comfortable navigating complex software suites and troubleshooting basic issues.
• Strong communication skills—both written and verbal—to interact with clinicians, administrative staff, and internal stakeholders.
• Problem‑solving mindset: identify root causes of data discrepancies and propose effective solutions.
• Time management: prioritize tasks to meet daily and weekly targets.
• Adaptability: thrive in a fast‑paced environment with evolving priorities.
• Team collaboration: work seamlessly with quality assurance, compliance, and IT teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. Successful Customer Service Specialists often progress to:

• Senior Data Analyst – overseeing large datasets and leading quality improvement initiatives.
• Project Coordinator – managing cross‑departmental projects and ensuring timely delivery.
• Medical Coding Specialist – specializing in coding accuracy and compliance.
• Training & Development Lead – mentoring new hires and designing training modules.

We also provide access to industry conferences, certification programs, and internal workshops to keep your skills sharp and your career trajectory upward.

Work Environment & Company Culture

Our Phoenix office is a modern, collaborative space designed to inspire creativity and teamwork. You’ll find:

• Open floor plans with dedicated quiet zones for focused work.
• State‑of‑the‑art technology and ergonomic workstations.
• On‑site wellness amenities, including a fitness center and healthy snack bar.
• Regular team‑building events, hackathons, and community service days.
• A culture that values transparency, accountability, and continuous improvement.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive hourly rate: $19 per hour, with potential for overtime and performance bonuses.
• Health, dental, and vision insurance options.
• Paid time off (PTO) and holiday schedule.
• 401(k) retirement plan with company match.
• Employee assistance program (EAP) for mental health support.
• Professional development stipend and tuition reimbursement for relevant certifications.
• Flexible work arrangements after the initial onboarding period.

How to Apply

If you are dependable, fast‑learning, and eager to contribute to a mission‑driven organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining your experience with medical data entry and customer service. We look forward to exploring how your skills can help brighthush continue to deliver excellence in healthcare data management.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

Ready to make a difference? and join the brighthush team!