Retail Customer Experience Coordinator – Part‑Time, Guest‑Centric Excellence & Loyalty Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence that spans continents, brighthush has built a reputation for innovation, sustainability, and an unwavering commitment to customer delight. Our stores—ranging from flagship locations to community‑focused outlets—are more than retail spaces; they are vibrant hubs where shoppers discover value, style, and an exceptional in‑store experience.

At brighthush, we believe that every interaction matters. From the moment a customer steps through the door to the instant they leave with a smile, we strive to create memorable moments that foster loyalty and repeat visits. Our culture is rooted in collaboration, continuous learning, and a shared passion for exceeding expectations.

Why Join brighthush?

As a part‑time Retail Customer Experience Coordinator, you will be at the heart of our customer‑first philosophy. This role offers:

• Hands‑on leadership in a dynamic retail environment.
• Opportunities to shape store culture and elevate guest satisfaction.
• Access to a comprehensive learning program that nurtures your professional growth.
• A supportive team that values diversity, creativity, and mutual respect.
• Competitive pay, flexible scheduling, and a benefits package designed to support your well‑being.

Key Responsibilities

As the Retail Customer Experience Coordinator, you will be the driving force behind a seamless, engaging, and profitable store experience. Your day‑to‑day duties will include:

• Lead by Example: Demonstrate outstanding customer service, embodying the brand’s values of honesty, integrity, and professionalism.
• Team Management: Oversee a team of Associates at the front of the store, ensuring they are motivated, well‑trained, and equipped to deliver prompt, courteous service.
• Customer Engagement: Personally engage with guests, address inquiries, and resolve concerns swiftly to maintain a positive atmosphere.
• Store Operations: Assign registers, manage POS coverage, coordinate breaks, and ensure the store remains clean, organized, and visually appealing.
• Training & Development: Mentor Associates on front‑end principles, personalize the customer experience, and promote loyalty programs.
• Performance Management: Communicate clear priorities, provide constructive feedback, and recognize achievements.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to create a secure environment for both staff and shoppers.
• Business Initiatives: Support shrink reduction goals, promote credit and loyalty programs, and collaborate with management on strategic initiatives.
• Continuous Improvement: Identify opportunities to enhance customer satisfaction, streamline processes, and increase sales.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Proficiency in using point‑of‑sale (POS) systems and basic data entry.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Demonstrated commitment to fostering a positive, inclusive team culture.

Preferred Qualifications

• Experience in a fast‑paced retail environment with a focus on customer loyalty programs.
• Background in training and developing retail associates.
• Knowledge of labor regulations and best practices in retail operations.
• Proficiency in multiple languages is a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable guest experiences.
• Leadership: Ability to inspire, coach, and empower a diverse team.
• Problem‑Solving: Quick decision‑making to resolve customer issues and operational challenges.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Collaboration: Work effectively with peers, supervisors, and cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Retail Customer Experience Coordinator, you will:

• Participate in structured onboarding and ongoing training programs that cover product knowledge, sales techniques, and leadership skills.
• Gain exposure to store operations, merchandising, and inventory management, building a well‑rounded skill set.
• Access mentorship from senior leaders who share their insights and guidance.
• Be considered for advancement into full‑time roles such as Store Manager, Assistant Store Manager, or regional leadership positions.
• Benefit from internal mobility programs that allow you to explore different functions within brighthush.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and collaboration. Our values include:

• Diversity & Inclusion: We celebrate diverse perspectives and create an environment where everyone feels valued.
• Continuous Learning: We encourage curiosity and provide resources for skill development.
• Recognition & Appreciation: We celebrate achievements and provide constructive feedback to help you grow.
• Community Engagement: We support local initiatives and encourage employees to give back.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $13.50 to $14.00, your actual pay will reflect your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Professional development stipends and tuition reimbursement.
• Flexible work arrangements and scheduling.
• Recognition programs and performance bonuses.

How to Apply

Ready to elevate the customer experience and join a forward‑thinking retail team? Submit your application today and become part of the brighthush family. We look forward to exploring how your passion and expertise can help us continue to delight shoppers worldwide.