Retail Customer Experience Coordinator & Supervisor – Part‑Time Leadership Position in a Fast‑Paced Off‑Price Retail Chain

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating memorable shopping experiences for millions of customers every year. Our culture is built on innovation, collaboration, and a relentless focus on customer satisfaction. As a Fortune 100 company, we invest heavily in employee development, offering a range of learning programs, mentorship opportunities, and clear career pathways.

Why Join brighthush?

• Be part of a dynamic, fast‑moving retail environment that rewards creativity and initiative.
• Work in a supportive, inclusive culture that values diversity and encourages open communication.
• Enjoy competitive pay, comprehensive benefits, and a range of employee perks.
• Access to continuous learning and professional development programs that help you grow into higher leadership roles.
• Opportunity to make a tangible impact on customer experience and store performance.

Position Overview

As a Retail Customer Experience Coordinator & Supervisor, you will play a pivotal role in shaping the day‑to‑day interactions between our associates and customers. This part‑time leadership position requires a blend of frontline expertise, coaching ability, and operational oversight. You will be the face of brighthush at the front of the store, ensuring that every customer receives prompt, courteous service while promoting our loyalty programs and brand values.

Key Responsibilities

• Customer Experience Leadership: Lead by example, engaging with customers to create a welcoming atmosphere and resolving any concerns swiftly.
• Associate Management: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Design and deliver training sessions on customer service best practices, product knowledge, and loyalty program promotion.
• Operational Excellence: Monitor store performance against plan‑up, ensuring tasks are completed efficiently and priorities are communicated clearly.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to maintain a secure and compliant work environment.
• Performance Feedback: Provide constructive feedback and recognition to associates, fostering a culture of continuous improvement.
• Store Shrink & Loss Prevention: Collaborate with loss prevention teams to support shrink reduction initiatives and maintain inventory integrity.
• Community & Brand Promotion: Actively promote brighthush’s loyalty programs and community initiatives to enhance customer engagement.
• Reporting & Communication: Deliver accurate, timely updates to senior management on store metrics, associate performance, and customer feedback.
• Additional Duties: Perform any other tasks as assigned to support store operations and strategic objectives.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with the ability to adapt messaging for diverse audiences.
• Demonstrated flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Team‑oriented mindset, capable of collaborating effectively with peers and senior leaders.
• Proficiency in POS systems and basic data entry; experience with inventory management tools is a plus.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume, off‑price retail environment.
• Background in coaching or mentoring associates, with measurable results in performance improvement.
• Knowledge of labor regulations and compliance requirements.
• Strong analytical skills, with the ability to interpret sales data and drive actionable insights.
• Fluency in multiple languages to serve a diverse customer base.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting customer relationships.
• Leadership & Influence: Ability to inspire and guide associates toward shared goals.
• Problem‑Solving: Quick thinker who can resolve issues on the spot while maintaining a positive store atmosphere.
• Adaptability: Comfortable with change and able to pivot priorities as business needs evolve.
• Data‑Driven Decision Making: Comfortable using metrics to inform coaching and operational decisions.
• Collaboration: Works seamlessly with cross‑functional teams, including merchandising, loss prevention, and corporate.

Career Growth & Learning Opportunities

At brighthush, we believe that every associate has the potential to rise to new heights. As a Retail Customer Experience Coordinator & Supervisor, you will:

• Gain exposure to store operations, merchandising, and corporate initiatives.
• Develop leadership skills through structured coaching programs and mentorship.
• Access to internal job boards and leadership development tracks that can lead to full‑time supervisory, assistant store manager, or store manager roles.
• Participate in cross‑departmental projects that broaden your skill set and network.
• Receive ongoing feedback and performance reviews that help you set and achieve career milestones.

Work Environment & Culture at brighthush

Our stores are more than just retail spaces; they are vibrant communities where associates thrive. You’ll experience:

• A collaborative, inclusive culture that celebrates diverse perspectives.
• Open communication channels, from daily huddles to town‑hall meetings.
• Employee recognition programs that celebrate both individual and team achievements.
• Regular team‑building activities, such as volunteer days and wellness challenges.
• A commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.

Compensation & Benefits

While the starting hourly rate for this part‑time role ranges from $14.25 to $14.75, actual pay is influenced by your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee assistance program (EAP) for mental health support.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Life and disability insurance options.
• Auto and home insurance discounts.
• Professional development stipend and tuition reimbursement.
• Employee referral bonuses and recognition awards.

How to Apply

If you are ready to elevate your retail career and make a real difference in the lives of our customers, we invite you to apply today. Join brighthush and become part of a team that values innovation, integrity, and customer delight.

Apply Now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.