Retail Part‑Time Customer Experience Coordinator – Brighthush – Front‑of‑Store Leadership & Customer Engagement

About Brighthush

Brighthush is a global leader in the off‑price retail sector, renowned for delivering exceptional value and an unparalleled shopping experience to millions of customers worldwide. With a strong commitment to innovation, sustainability, and community impact, Brighthush has grown into a Fortune 100 powerhouse that thrives on diversity, collaboration, and continuous learning. Whether you’re working in our bustling retail stores, state‑of‑the‑art distribution centers, or dynamic corporate hubs, you’ll find a culture that celebrates creativity, empowers growth, and rewards excellence.

Why Join Brighthush?

At Brighthush, we believe that every team member plays a vital role in shaping the customer journey. As a Retail Part‑Time Customer Experience Coordinator, you’ll be at the heart of our front‑of‑store operations, leading a team of Associates to deliver world‑class service, drive loyalty, and create memorable moments for shoppers. This role offers a unique blend of leadership, customer engagement, and operational excellence—perfect for ambitious professionals who want to accelerate their career while making a tangible impact.

Key Responsibilities

• Lead Front‑of‑Store Operations: Oversee daily store activities, ensuring a clean, organized, and welcoming environment for customers and Associates alike.
• Champion Customer Experience: Model outstanding service, engage with shoppers, and promote Brighthush’s loyalty programs to enhance satisfaction and repeat visits.
• Team Development: Train, mentor, and coach Associates on front‑end principles, customer personalization, and POS proficiency.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to POS coverage needs to maintain seamless service.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for delight.
• Operational Excellence: Ensure Associates execute tasks in line with store plans, prioritize effectively, and adhere to all policies and procedures.
• Communication & Collaboration: Provide clear updates to management, share progress, and foster a culture of constructive feedback.
• Compliance & Safety: Uphold labor laws, maintain confidentiality, promote safety awareness, and support shrink reduction initiatives.
• Continuous Improvement: Partner with store leadership to identify training needs, refine processes, and drive performance metrics.
• Additional Duties: Perform any other responsibilities as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Demonstrated capability to train and develop others.
• Availability to work flexible hours, including evenings, nights, and weekends.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Knowledge of loyalty program promotion and customer retention strategies.
• Background in safety compliance and store shrink prevention.
• Prior exposure to corporate training initiatives or coaching programs.
• Understanding of labor regulations and store policy implementation.

Key Skills & Competencies

• Leadership & Team Management
• Customer Service Excellence
• Problem‑Solving & Decision Making
• Time Management & Prioritization
• Effective Communication (verbal & written)
• Conflict Resolution & Empathy
• Data‑Driven Insight & Performance Tracking
• Adaptability & Resilience
• Technology Proficiency (POS, Microsoft Office, Retail Software)

Career Growth & Learning Opportunities

Brighthush is committed to nurturing talent and providing clear pathways for advancement. As a Customer Experience Coordinator, you’ll gain exposure to store operations, leadership development, and strategic initiatives. Successful performers may progress to roles such as Store Manager, District Manager, or even corporate positions in merchandising, operations, or customer experience strategy. Brighthush offers ongoing training programs, mentorship, and access to industry conferences to help you stay ahead of retail trends and sharpen your skill set.

Work Environment & Company Culture

At Brighthush, we celebrate diversity, inclusion, and collaboration. Our culture is built on mutual respect, open communication, and a shared passion for delivering value to customers. Employees enjoy a supportive environment where ideas are heard, achievements are recognized, and personal growth is encouraged. Whether you’re working on the shop floor or in a corporate setting, you’ll find a community that values work‑life balance, creativity, and continuous improvement.

Compensation, Perks & Benefits

While the starting hourly rate for this part‑time position ranges from $14.00 to $14.50, Brighthush offers a comprehensive benefits package that grows with your tenure and performance. Typical benefits include:

• Employee discount on Brighthush merchandise
• Health, dental, and vision insurance (eligible after qualifying service)
• 401(k) retirement plan with company match (eligible after qualifying service)
• Paid time off, including holidays, vacation, and sick leave
• Paid parental leave and adoption assistance
• Employee assistance program (EAP) for wellness support
• Life and disability insurance options
• Auto and home insurance discounts through partner providers
• Scholarship and tuition reimbursement programs
• Referral bonuses and recognition programs
• Access to wellness initiatives, such as smoking cessation and fitness challenges

Brighthush is an equal‑opportunity employer, welcoming applicants from all backgrounds. We provide reasonable accommodations for qualified individuals with disabilities and consider candidates with arrest or conviction records on a case‑by‑case basis.

Location & Schedule

Store: Brighthush Store 1352, Waxahachie, TX Address: 1700 N HWY 77 Suite 110, Waxahachie, TX Schedule: Flexible hours, including evenings, nights, and weekends.

Ready to Make an Impact?

If you’re passionate about customer service, eager to lead a dynamic team, and ready to grow within a forward‑thinking retail organization, we want to hear from you. Join Brighthush and help shape the future of shopping while advancing your career in a supportive, inclusive, and rewarding environment.