Seasoned Loss Prevention Customer Service Associate – Front‑of‑Store Security & Customer Experience Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,000 stores across North America, brighthush has earned a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As a Fortune 100 company, brighthush is committed to creating an inclusive workplace where every team member can thrive, grow, and make a lasting impact on the shopping experience of millions of customers.

Why Join brighthush?

At brighthush, we believe that a safe, welcoming environment is the foundation of exceptional customer service. Our Loss Prevention team plays a pivotal role in safeguarding our stores, protecting our brand, and ensuring that every shopper feels confident and valued. By joining our team, you’ll:

• Be part of a dynamic, high‑energy retail environment that blends frontline customer interaction with strategic security initiatives.
• Receive comprehensive training that covers everything from store emergency response to advanced customer engagement techniques.
• Enjoy a competitive hourly wage, a robust benefits package, and opportunities for career advancement within a global organization.
• Work in a culture that celebrates teamwork, innovation, and personal growth.

Key Responsibilities

As a Loss Prevention Customer Service Associate, you will be the first line of defense against loss and dishonesty while simultaneously delivering a superior shopping experience. Your day‑to‑day duties will include:

• Front‑of‑Store Presence: Maintain a professional stance at the designated front‑of‑store area, acting as a visual deterrent to potential loss and ensuring a welcoming atmosphere for all guests.
• Customer Engagement: Greet customers with courtesy and respect, respond to inquiries, and refer them to store management or customer service via the company‑issued radio when appropriate.
• Security Operations: Wear a company‑approved uniform and body‑worn camera, monitor store activity, and observe suspicious behavior or critical incidents, reporting them promptly to Loss Prevention (LP) or store management.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide, participate in drills, and be prepared to act swiftly in the event of an emergency.
• Closing Safety Sweep: Conduct a thorough safety sweep of the store in collaboration with a member of management before closing, ensuring all security protocols are met.
• Incident Documentation: Accurately record incidents in the AIIM Case Management system, providing clear, concise reports that support investigative and preventive efforts.
• Collaboration: Work closely with store teams and loss prevention partners to maintain a strong partnership that supports both customer satisfaction and store security.
• Adherence to Policies: Follow all company policies and procedures, upholding brighthush’s culture and values in every interaction.
• Additional Duties: Perform other tasks as assigned, demonstrating flexibility and a proactive attitude.

Essential Qualifications

• 0–2 years of retail or security experience (or equivalent training).
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound decision‑making abilities, especially in high‑pressure or uncertain situations.
• Self‑motivation and the capacity to work independently while maintaining a high level of accountability.
• Excellent organizational skills, with the ability to prioritize tasks, manage time effectively, and meet deadlines.
• Physical stamina to stand for extended periods and perform routine store safety checks.
• Willingness to wear a body‑worn camera and adhere to strict privacy and data‑handling protocols.
• Commitment to upholding brighthush’s standards of customer service, safety, and brand integrity.

Preferred Qualifications

• Prior experience in loss prevention, security, or a related field.
• Knowledge of retail loss prevention best practices and industry regulations.
• Experience with incident reporting systems such as AIIM or similar platforms.
• Familiarity with emergency response procedures and crisis management.
• Ability to speak multiple languages, enhancing communication with a diverse customer base.
• Previous exposure to a fast‑paced retail environment, demonstrating adaptability and resilience.

Core Skills & Competencies

• Customer Focus: A genuine desire to help customers and create a positive shopping experience.
• Situational Awareness: Keen observation skills to detect potential loss or security risks.
• Communication: Clear, concise, and respectful communication with customers, colleagues, and management.
• Problem Solving: Ability to assess situations quickly and implement effective solutions.
• Integrity: Upholding ethical standards and protecting confidential information.
• Team Collaboration: Working seamlessly with store teams, loss prevention partners, and management.
• Adaptability: Flexibility to handle changing priorities and unexpected events.
• Technical Proficiency: Comfortable using radios, body‑worn cameras, and incident reporting software.

Career Growth & Development

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Loss Prevention Customer Service Associate, you will gain exposure to:

• Advanced security technologies and analytics tools.
• Leadership training programs that prepare you for supervisory or managerial roles.
• Cross‑functional projects that enhance your understanding of retail operations, merchandising, and customer experience.
• Mentorship from seasoned loss prevention professionals who share industry insights and best practices.

Our internal promotion pipeline ensures that high‑performing employees have clear pathways to advance into roles such as Loss Prevention Supervisor, Store Manager, or regional security coordinator.

Work Environment & Culture

brighthush fosters a vibrant, inclusive workplace where every team member’s voice matters. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and encourage diverse perspectives.
• Collaboration: Cross‑departmental teamwork is essential to our success.
• Continuous Learning: Ongoing training, workshops, and e‑learning modules keep you at the forefront of industry trends.
• Employee Recognition: Outstanding contributions are celebrated through awards, bonuses, and public acknowledgment.
• Work‑Life Balance: Flexible scheduling options and supportive policies help you maintain a healthy balance.

Compensation & Benefits

We offer a competitive hourly wage ranging from $13.30 to $18.60, with actual pay determined by your skills, experience, and performance. In addition to your base salary, you will enjoy a comprehensive benefits package that may include:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discounts on brighthush merchandise.
• Life and disability insurance options.
• Employee assistance programs, including counseling and wellness resources.
• Professional development opportunities and tuition reimbursement.
• Employee referral bonuses and recognition programs.

All benefits are subject to eligibility criteria and may be adjusted over time. brighthush is an equal‑opportunity employer and welcomes applicants from all backgrounds.

Location & Schedule

Position: Loss Prevention Customer Service Associate – Front‑of‑Store Location: USA brighthush Store 1138 Homestead, FL Address: 915 N. Apply for this job