Retail Regional Manager, Wayfair

Store Regional Manager The Store Regional Manager will oversee a fleet of 4-5 Specialty Retail Brand (SRB) stores across the country. As part of the global Physical Retail leadership team, this key position will be leading the end-to-end operations to introduce customers to our specialty brands through brick and mortar. We are seeking an experienced leader who can partner with the home office operations team to successfully lead our regional fleets and deliver the tactical execution needed to maintain the highest level of customer service. You will be accountable for the end-to-end operations and overall performance for the stores in the Northeast region, leading a team of 4+ capable store managers and 60+ engaged retail associates to deliver on-brand best-in-class service and design experiences for customers. You will lead your teams by monitoring, analyzing, and responding to business metrics that include sales, labor, customer satisfaction, productivity, and safety, among others. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, and fun. This role will report directly to the Head of SRB stores. This position is a key member of the global Wayfair Physical Retail leadership team that will help craft the playbook to stand up and scale future stores in North America. The salary range for this position is $143,500 - $162,500 however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position. What You'll Do: Drive Regional Sales Performance: Lead a portfolio of stores to exceed ambitious sales goals by developing and executing scalable strategies that inspire teams and consistently deliver results. Lead and Develop High-Performing Teams: Recruit, train, and develop top talent across your region, building strong succession plans and exporting leaders into broader company roles, including corporate and new store openings. Deliver a Best-in-Class Customer Experience: Champion a customer-obsessed culture by leading consultative, design-driven sales experiences and leveraging omni-channel tools to bring our brand to life in stores. Build B2B and Community Relationships: Actively engage with local communities, designers, businesses, and trade professionals to drive B2B partnerships, in-store events, and clienteling opportunities that grow market share and brand awareness. Ensure Operational Excellence: Guide store leaders in executing standard operating procedures, identifying process improvements, and maintaining smooth, customer-centric operations through proactive problem-solving. Create a Culture of Accountability and Engagement: Foster a high-performing, collaborative environment through clear goal-setting, continuous feedback, and active listening to team and customer input. Elevate Brand Representation: Serve as an authentic brand ambassador by exemplifying professionalism and polished communication, consistently representing Wayfair's family of brands with pride and expertise. Enhance Customer Loyalty through In-Store Programming: Oversee regional strategies that drive customer retention and brand engagement through design consultations, workshops, events, and other immersive in-store experiences.

Qualifications

And Special Skills Preferred: 10+ years of retail experience, preferably 3-5 of which were spent as a district manager, or similar role with demonstrated ability to partner with corporate teams. 5+ years of people management experience. 5+ years of site or multi-store management experience. Bachelor's degree in Business Administration, Operations Management, or related area. Experience in launching retail locations. Home furnishings and/or consultative selling experience. Experience in directing store operations and managing large budgets. Experience working independently in an ambiguous environment with minimal supervision. Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions. Demonstrated success in problem solving and delivering results. Demonstrated ability to attract, hire, and develop high-performing teams. Strong written and verbal communication skills. Passion for Wayfair and committed to delighting customers. While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Essential Functions: On-site presence at a physical location. Excellent verbal communication skills. Excellent active listening skills. Excellent sales and customer service skills. Extensive knowledge of the merchandise sold. Ability to anticipate customers' needs. Ability to recommend merchandise to customers. Ability to operate or to quickly learn the store's point-of-sale system. Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides and forms preferred. Ability to process information and merchandise through a computer system and POS register system. Competencies: Customer obsession Building effective teams Ensures accountability & execution Developing talent Collaboration Business and financial acumen Leading by example Plans, aligns & prioritizes Communicates effectively Organizational agility Working Hours: At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. Our store hours are Monday-Saturday 10:00 AM - 8:00 PM, and Sundays 11:00 AM - 7:00 PM. Employee shifts may include an hour before or after store hours and will regularly include weekends and holidays.