Risk Intelligence Manager

This is a Fully Remote Job About Our Client: The organization operates in the ecommerce risk management industry, focusing on fraud prevention to help merchants grow their businesses confidently. It addresses the challenge of fraud by providing advanced technology and expert teams that create frictionless shopping experiences, approve legitimate transactions, and protect revenue. The company processes billions of transactions annually across more than 100 countries, demonstrating significant scale and impact. About the Opportunity: The RISK INTELLIGENCE MANAGER leads a team responsible for detecting and responding to fraud threats, improving investigative methods, and developing risk strategies. This role enhances team capabilities, tools, and processes to minimize fraud losses while supporting revenue growth and customer satisfaction. It involves collaboration with multiple departments to translate insights into scalable solutions that improve fraud detection and customer trust. Responsibilities: Hire, coach, and manage a team of fraud analysts, addressing skill gaps and complex investigations. Develop and refine standards, playbooks, and tools for incident response and fraud detection. Provide clear recommendations from investigations to influence business and customer outcomes. Collaborate with leaders and teams across functions to enhance fraud detection capabilities. Support customer interactions as a fraud expert and coach analysts in clear communication. Requirements: Minimum 3 years of direct people management experience with proven team development. At least 5 years in ecommerce, payments, fraud prevention, or risk management. Strong analytical judgment balancing fraud losses, customer experience, and risk-taking. Experience creating operational standards and improving team workflows. Effective communication skills tailored to technical, business, and customer audiences. Experience partnering with data science, customer success, product, or engineering teams. Pay Range and Compensation Package: Tier 1 locations (NYC, SF Bay Area, Seattle): $120,000 – $140,000 annually Tier 2 locations (DC Metro, Austin, Chicago, Denver, Boston, Los Angeles, San Diego): $110,000 – $130,000 annually Tier 3 locations (Other US): $100,000 – $120,000 annually Eligible for 1500 stock options based on position level Eligible for an annual performance bonus up to 10% of base salary Benefits & Perks: Health insurance Dental insurance Vision insurance 401(k) with match Paid parental leave (12 weeks) Short-term and long-term disability insurance Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.