Sales Support Specialist

Atlas Roofing Corporation , a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work. Atlas Roofing Corporation has grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution. Atlas Roofing Corporation is made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments & Ventilation, Web Technologies, and Molded Products. Atlas Roofing Shingles, Underlayments & Ventilation division is seeking a remote Sales Support Specialist to support the West sales team. This role reports to the Sales Training & Development Manager. It will also work closely with the Sales Director and Region Sales Managers. This is a remote position and will be expected to provide support on a central time zone schedule (8:30 AM – 4:30 PM CT). Sales Support Specialist Responsibilities - Reporting: Prepare and organize sales reports and manage sales documentation in collaboration with Sales Training & Development Manager, Regional Managers, and Directors. - Contractor Engagement: Follow up with Contractor customers on various administrative tasks related to warranty issues, program renewals and provide training as needed. - CRM Management: Maintain and update contractor data in Salesforce ensuring accuracy and timely follow-up with representatives or customers. Assist with Salesforce Request(s) and data management as needed. - Administrative Support: Assist with general administrative duties to alleviate the workload of sales representatives. - Marketing Support: Manage Help Desk request(s) for sales representatives related to general training and ProForce / PRO Portal questions. - Event Support: Order samples and literature as needed for events and sales activities. Assist with post event training support. Sales Support Specialist Knowledge, Skills and Abilities - Adhere to high standards of ethical conduct in business dealings - Ability to work independently, in remote location with minimal supervision - Professional demeanor, including appropriate dress and communication - Experience in Salesforce preferred - Timely response to customer requests - Strong knowledge of MS Office 365 Suite (Word, Excel, PowerPoint) - Attention to detail with the ability to manage multiple projects - Self-motivated with the ability to prioritize tasks with minimal supervision - Commitment to resolving customer issues promptly Sales Support Specialist Education and Experience - Bachelor’s degree preferred - Minimum of 5 years of relevant experience - Experience in Salesforce preferred Sales Support Specialist Additional Information - While performing the duties of this job, the employee is regularly required to talk or listen.