Salesforce Architect
Salesforce Architect Location: Remote Employment Type: Contract Seeking an experienced Salesforce Developer / Architect to design, develop and support scalable Salesforce solutions. The role focuses on Service Cloud, Experience Cloud, Agentforce, Data Cloud and enterprise integrations, with strong hands-on development and architecture responsibilities.
Key Responsibilities
Design and develop scalable Salesforce solutions, primarily across Service Cloud and Experience Cloud. Develop using Apex, Triggers, Batch Apex, LWC, Visualforce, SOQL/SOSL and Salesforce Flow. Build Service Console applications and automate customer-service workflows using Flow, Screen Flow and record-triggered/auto-launched flows. Design and implement Agentforce AI solutions using agents, Trust Layer, Prompt Templates and Flow. Leverage Salesforce Data Cloud for customer data unification and AI-driven solutions. Integrate Salesforce with Amazon Connect / AWS telephony for voice and customer-service experiences. Develop enterprise integrations using REST, SOAP, Bulk API, Streaming API, Change Data Capture and Platform Events. Support MuleSoft and ODS-related integrations. Translate business requirements into technical designs and scalable solutions. Perform code/design reviews, testing, debugging, deployment and production support. Work closely with architects, BAs, project managers, developers, business stakeholders and vendors. Provide technical guidance, effort estimation, troubleshooting and mentoring. Must-Have Skills Salesforce Development & Architecture Service Cloud & Experience Cloud Apex, Triggers, Batch Apex LWC & Visualforce SOQL & SOSL Salesforce Flow / Screen Flow Record-Triggered & Auto-Launched Flows Agentforce AI Agentforce Trust Layer & Prompt Templates Salesforce Data Cloud Amazon Connect / AWS Telephony REST / SOAP / Bulk API Streaming API / Change Data Capture / Platform Events MuleSoft / Enterprise Integrations Salesforce security, testing, deployment and architecture best practices Agile/Scrum experience
Nice to Have
ODS integration experience Technical leadership / mentoring Experience estimation and resource planning Production troubleshooting and RCA CI/CD and release management Healthcare, HR or enterprise customer-service domain experience