SAP ERCS Assoc Director

JOB DESCRIPTION & REQUIREMENTS At least 12 years of experience in the Utilities sector, with deep expertise in Energy Retail, Customer Operations, and Meter-to-Cash transformation. Extensive experience leading large-scale transformation programs, including SAP CIS implementations and broader customer and billing modernization initiatives. Proven ability to operate as a senior client advisor, with a track record of building and sustaining relationships with executive stakeholders and influencing strategic decisions. Strong consulting and commercial acumen, including experience leading complex engagements, managing P&L, and delivering measurable business outcomes. Deep expertise in digital transformation and customer experience, including the application of data, analytics, and AI to drive operational and customer-centric improvements. Demonstrated ability to originate and close new business, contributing to revenue growth and expansion of client accounts. Exceptional communication and storytelling skills, with the ability to distill complex topics into clear, compelling narratives for executive audiences. Experience leading and developing senior teams, with a focus on coaching, mentorship, and building inclusive, high-performance environments. Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience) GENERAL INFORMATION Client Accenture City Milwaukee State Wisconsin Work Style Remote