Scheduler & Communication Specialist – Patient Care & Radiology Scheduling at brighthush

About brighthush

Welcome to brighthush, a trailblazer in the radiology and imaging sector, where cutting‑edge technology meets compassionate patient care. With decades of experience, we are dedicated to advancing healthcare through innovation, precision, and a relentless focus on the patient experience. Our mission is simple: to deliver the highest quality imaging services while fostering a culture of collaboration, continuous learning, and professional growth.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, team‑oriented environment that values every employee’s contribution. We provide:

• Opportunities for cross‑training and career advancement
• A supportive workplace that encourages professional development and skill diversification
• Access to the latest imaging technology and software platforms
• A culture that celebrates diversity, inclusion, and mutual respect
• Competitive compensation and a comprehensive benefits package designed to support your health, well‑being, and financial future

Position Overview

We are seeking a highly organized, customer‑centric Scheduler & Communication Specialist to join our radiology scheduling team. In this role, you will be the first point of contact for patients, referring physicians, and internal stakeholders. You will manage appointment scheduling, coordinate pre‑procedure requirements, and ensure accurate data entry into our Radiology Information System (RIS). Your professionalism, attention to detail, and commitment to patient privacy will directly impact the quality of care we provide.

Key Responsibilities

• Schedule, reschedule, and cancel imaging appointments with precision and courtesy.
• Answer incoming patient and provider calls, providing clear, empathetic communication.
• Enter and update patient information in RIS, ensuring data accuracy and compliance with HIPAA regulations.
• Use RIS filter screens to address insurance, procedure, and preparation questions.
• Pre‑register patients, scan documents, and input clinical data as required for appointments.
• Maintain patient confidentiality and safeguard patient property and health information.
• Secure on‑site medications in accordance with company policies and legal requirements.
• Handle financial information responsibly, including cash handling and patient portal transactions.
• Demonstrate professionalism and respect toward patients, families, and colleagues at all times.
• Build and nurture cooperative relationships with referring physicians, staff, and external partners.
• Adapt to changing priorities and manage multiple tasks in a fast‑paced environment.

Essential Qualifications

• High school diploma or equivalent; preferred: associate’s degree in healthcare administration or related field.
• Minimum of 1 year experience in a medical or radiology office setting.
• Strong knowledge of medical terminology and radiology workflow.
• Proficiency with RIS and other scheduling software.
• Excellent verbal and written communication skills.
• Demonstrated ability to multitask, prioritize, and maintain accuracy under pressure.
• High level of integrity and respect for patient privacy and confidentiality.
• Team‑player mindset with a proactive, solution‑oriented attitude.

Preferred Qualifications

• Experience in a high‑volume imaging center or hospital setting.
• Knowledge of insurance verification and pre‑authorization processes.
• Familiarity with electronic health record (EHR) systems.
• Previous experience in a customer service or call‑center environment.
• Certification in medical office administration (e.g., AAPC, AHIMA).

Skills & Competencies

• Exceptional organizational and time‑management skills.
• Strong analytical and problem‑solving abilities.
• High emotional intelligence and cultural sensitivity.
• Adaptability to evolving technology and workflow changes.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Scheduler & Communication Specialist, you will have access to:

• On‑the‑job training with experienced mentors.
• Cross‑departmental shadowing to broaden your skill set.
• Professional development courses in radiology, patient experience, and healthcare administration.
• Clear pathways to advance into roles such as Scheduling Manager, Clinical Coordinator, or Operations Lead.
• Annual performance reviews that align your career goals with organizational objectives.

Work Environment & Culture

Our team thrives on collaboration, innovation, and a shared commitment to patient excellence. You’ll find:

• A supportive, inclusive workplace that values diverse perspectives.
• Regular team meetings, knowledge‑sharing sessions, and open communication channels.
• Flexible scheduling options to promote work‑life balance.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

We offer a competitive hourly wage ranging from $16.00 to $25.00, depending on experience and qualifications. In addition, you will receive:

• Comprehensive medical, dental, and vision coverage.
• Health Savings Account (HSA) with employer contributions.
• Wellness stipend for fitness, nutrition, or mental health resources.
• 401(k) plan with employer match.
• Paid time off, holidays, and sick leave.
• Employee assistance program and counseling services.
• Free imaging services for you and your immediate family at any brighthush center.
• Professional development budget for certifications and conferences.

Location & Work Arrangement

Position: Full‑time, Remote (Owings Mills, Maryland, United States). You will work from a home office while maintaining close collaboration with our on‑site teams.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal and join a team that is redefining radiology care. We look forward to learning how your skills and passion align with brighthush’s mission.

Join brighthush Today!

At brighthush, we are committed to creating a healthier future for patients and professionals alike. If you are a dedicated, patient‑focused individual with a knack for organization and communication, we invite you to apply and become part of our innovative, patient‑centric community.