Senior Enterprise Customer Success Manager – New York City – Driving Growth, Expansion, and Client Success in the Brighthush Ecosystem

About Brighthush

Brighthush is a trailblazing technology company that empowers e‑commerce brands to unlock the full potential of their customer relationships. By delivering a suite of data‑driven marketing tools, we help brands transform one‑time shoppers into lifelong advocates, driving measurable revenue growth and brand loyalty. Our mission is simple: ignite customer success, amplify brand advocacy, and create lasting value for every partner we serve.

Founded on the principles of innovation, transparency, and customer obsession, Brighthush has rapidly become a trusted partner for leading e‑commerce retailers across the globe. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering results. Whether you’re a seasoned professional or an ambitious newcomer, Brighthush offers a dynamic environment where your ideas can shape the future of e‑commerce marketing.

Why Join Brighthush?

• Impact at Scale: Work with high‑profile enterprise clients and directly influence their growth trajectories.
• Career Growth: Clear advancement pathways, mentorship programs, and access to industry‑leading training.
• Innovative Environment: Be part of a forward‑thinking team that embraces experimentation, data, and cutting‑edge technology.
• Inclusive Culture: A diverse, inclusive workplace that values every voice and encourages collaboration across all levels.
• Competitive Compensation: Attractive base salary, performance bonuses, and comprehensive benefits.

Key Responsibilities

As a Senior Enterprise Customer Success Manager at Brighthush, you will be the trusted advisor for our most strategic accounts. Your role will blend strategic account management, product evangelism, and cross‑functional collaboration to ensure our clients achieve their business objectives.

• Account Leadership: Own a portfolio of multi‑million‑dollar enterprise accounts, serving as the primary point of contact for all business and technical stakeholders.
• Strategic Planning: Develop and execute annual account plans that align with client goals, identify growth opportunities, and drive adoption of Brighthush solutions.
• Product Adoption & Enablement: Champion the Brighthush platform within client organizations, ensuring teams are fully trained, engaged, and deriving maximum value.
• Expansion & Upsell: Identify and close expansion opportunities, including new product lines, additional seats, and premium services, to achieve Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets.
• Executive Presence: Build and maintain strong relationships with C‑suite and executive leaders, presenting insights, ROI, and strategic recommendations.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Support teams to deliver a seamless customer experience and drive continuous improvement.
• Data‑Driven Insights: Leverage analytics to monitor usage, identify trends, and provide actionable recommendations that improve customer health scores.
• Thought Leadership: Represent Brighthush at industry events, webinars, and client workshops, positioning the brand as a thought leader in e‑commerce marketing.

Essential Qualifications

• Minimum of 5 years of experience in enterprise customer success, account management, or a related field within a B2B SaaS environment.
• Proven track record of managing multi‑million‑dollar book of business and consistently meeting or exceeding NRR/GRR targets.
• Deep understanding of the Brighthush ecosystem and its integration capabilities with e‑commerce platforms.
• Strong commercial acumen and ability to articulate ROI and business value to executive stakeholders.
• Exceptional communication, presentation, and negotiation skills.
• Experience working with large, complex organizations and navigating multi‑layered decision‑making processes.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience in the e‑commerce or retail technology sector.
• Background in marketing technology, customer experience, or data analytics.
• Familiarity with Brighthush’s suite of tools and integrations.
• Experience leading cross‑functional initiatives and driving product adoption.
• Strong analytical mindset with proficiency in data visualization and reporting tools.

Key Skills & Competencies

• Strategic Account Management
• Customer Success & Retention
• Product Evangelism
• Data Analysis & Insight Generation
• Executive Communication
• Negotiation & Deal Closure
• Project Management
• Collaboration & Team Leadership
• Adaptability & Problem Solving

Tools & Technologies

While Brighthush offers a robust suite of tools, you will be expected to work with the following technologies to deliver optimal client outcomes:

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Career Growth & Learning Opportunities

At Brighthush, we believe that professional development is a shared responsibility. As a Senior Enterprise Customer Success Manager, you will:

• Participate in a structured mentorship program with senior leaders.
• Access a curated library of courses, certifications, and industry conferences.
• Take on leadership roles in cross‑functional projects and initiatives.
• Advance to Director or VP of Customer Success, or transition into Product Management or Sales Leadership.

Work Environment & Culture

Brighthush thrives on a culture of collaboration, curiosity, and continuous improvement. Our remote‑first approach means you can work from anywhere in the United States, with a flexible schedule that supports work‑life balance. For those who prefer a physical office, we offer a modern, open‑space workspace in New York City equipped with state‑of‑the‑art amenities.

Key cultural pillars include:

• Transparency: Open communication channels and data‑driven decision making.
• Inclusivity: A diverse workforce that celebrates different perspectives.
• Innovation: Encouraging experimentation and rewarding creative solutions.
• Well‑being: Comprehensive wellness programs and mental health resources.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, motivate, and retain top talent.

• Base Salary: $90,000 – $150,000 per year, commensurate with experience.
• Performance Bonus: Up to 20% of base salary based on individual and company performance.
• Equity: Eligible for company stock options as part of the long‑term incentive plan.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Parental Leave: Generous paid parental leave for new parents.
• Professional Development: Annual budget for conferences, courses, and certifications.
• Remote Work Flexibility: Option to work from home or from our NYC office.

How to Apply

If you are passionate about driving customer success, thrive in a fast‑paced environment, and want to make a tangible impact on the growth of leading e‑commerce brands, we want to hear from you. Submit your application through the link below and join the Brighthush team in shaping the future of customer advocacy.