Scheduler & Customer Success Coordinator – Court Reporting & Litigation Support – Remote, Full‑Time, Pacific/Mountain/Central Time Zones – 2+ Years Experience – Join brighthush

About brighthush

brighthush is a forward‑thinking technology company that is redefining how legal professionals manage evidence, documentation, and courtroom logistics. With a mission to streamline the entire litigation lifecycle, we provide cutting‑edge court reporting, transcription, and digital evidence solutions that empower law firms, corporate legal teams, and government agencies to focus on what they do best: winning cases and protecting clients. Our platform blends AI, real‑time collaboration, and secure cloud storage to deliver unparalleled accuracy and speed, all while keeping the human touch that legal work demands.

Why brighthush?

At brighthush, we believe that the best legal outcomes start with the best support. We’re a fast‑growing startup that values innovation, integrity, and inclusivity. Our remote‑first culture means you can work from anywhere in the United States, as long as you’re in the Pacific, Mountain, or Central Time Zone. We celebrate diversity, encourage continuous learning, and reward performance with competitive compensation, generous paid time off, and a comprehensive benefits package.

Position Overview

We’re looking for a proactive Scheduler & Customer Success Coordinator to become the backbone of our client engagement team. In this role, you will coordinate depositions, manage client preferences, and triage support requests, ensuring that every interaction is seamless, timely, and exceeds expectations. You’ll work closely with our legal services, technical, and sales teams to keep the workflow moving smoothly and to provide a high‑quality experience for our clients.

Key Responsibilities

• Deposition Scheduling: Coordinate deposition dates, times, and locations for attorneys and witnesses, ensuring all parties are informed and prepared.
• Client Preference Management: Maintain detailed records of client preferences, communication styles, and historical interactions to personalize service delivery.
• Request Triaging: Evaluate incoming support tickets, prioritize them based on urgency and impact, and route them to the appropriate internal teams.
• Calendar Management: Keep the shared team calendar up to date, avoiding conflicts and ensuring optimal resource allocation.
• Communication Hub: Serve as the primary point of contact for clients and internal stakeholders, providing clear, concise updates and status reports.
• Process Improvement: Identify bottlenecks in scheduling and support workflows, propose solutions, and collaborate with cross‑functional teams to implement improvements.
• Data Accuracy: Ensure all client and deposition data is entered accurately into our CRM and scheduling tools.
• Compliance & Confidentiality: Adhere to all legal and regulatory requirements regarding client data and court reporting procedures.

Essential Qualifications

• Minimum of 2 years of administrative or coordination experience in a legal services environment (court reporting, law firm, or litigation support).
• Proficiency with Google Workspace (Docs, Sheets, Calendar, Drive) and Slack for internal communication.
• Strong written and verbal communication skills in English.
• Excellent time‑management and organizational abilities, with a proven track record of meeting deadlines in a fast‑paced environment.
• Experience using customer support platforms such as Zendesk or similar ticketing systems.
• Ability to work independently while collaborating effectively with remote teams.
• Comfortable with learning new software tools quickly and adapting to evolving processes.

Preferred Qualifications

• Prior experience in a legal tech startup or a high‑growth SaaS company.
• Knowledge of court reporting standards, deposition procedures, and legal terminology.
• Familiarity with project management tools (e.g., Asana, Trello, Monday.com).
• Experience with data analytics or reporting dashboards.
• Multilingual abilities or experience working with international clients.

Skills & Competencies

• Attention to Detail: Ability to spot errors and inconsistencies in scheduling and client data.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.
• Problem‑Solving: Quick thinking to resolve scheduling conflicts and support issues on the fly.
• Adaptability: Comfortable with shifting priorities and learning new tools as the company evolves.
• Team Player: Willingness to collaborate across departments and share knowledge.
• Tech Savvy: Comfortable navigating multiple digital platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. As a Scheduler & Customer Success Coordinator, you’ll gain exposure to the entire legal tech ecosystem, from front‑end client interactions to back‑end data management. We offer:

• Mentorship from senior product and legal experts.
• Access to industry conferences, webinars, and training courses.
• Clear promotion paths to roles such as Customer Success Manager, Operations Lead, or Product Analyst.
• Cross‑functional projects that broaden your skill set and increase your visibility within the organization.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote teams are connected through weekly virtual town halls, real‑time Slack channels, and quarterly in‑person retreats. We celebrate wins, learn from setbacks, and reward creativity. You’ll find a supportive environment where ideas are valued and your contributions directly impact our clients’ success.

Compensation & Benefits

Salary Range: USD 41,600 – 56,160 per year (commensurate with experience and performance). Benefits:

• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance (including telehealth options).
• 401(k) retirement plan with company match.
• Flexible work hours and fully remote work setup.
• Professional development stipend and access to online learning platforms.
• Employee wellness program and mental health resources.

How to Apply

Ready to bring your scheduling expertise and customer‑first mindset to a company that’s changing the legal tech landscape? Click the link below to submit your application and join the brighthush team. We look forward to exploring how your skills and passion can help us deliver world‑class support to our clients.