Seasonal Customer Care Advisor – 6‑Month Contract – Deliver Exceptional Service for a Growing Fashion Brand at brighthush
About brighthush – A Sustainable Fashion Trailblazer
brighthush is not just another online retailer; it is a movement that marries contemporary style with a deep commitment to sustainability. Founded by a group of visionary designers who were frustrated by the lack of quality and customer‑centric fashion, brighthush has evolved into a beloved brand celebrated for its relaxed glamour aesthetic and unwavering dedication to circularity. Our mission is simple yet powerful: create beautiful, high‑quality garments that feel as good to wear as they do to own, while championing responsible sourcing, ethical production, and a culture of community and care.
In today’s marketplace, consumers are increasingly conscious of the environmental and social impact of their purchases. brighthush stands out by integrating sustainability into every step of our supply chain—from responsibly sourced fabrics to a transparent production process. We are dedicated to reducing our footprint while delivering style that resonates with modern shoppers. As we continue to expand our product range and reach, we need passionate, customer‑focused professionals to help us maintain the high standards our customers expect.
The Role: Seasonal Customer Care Advisor
As a Seasonal Customer Care Advisor, you will be the frontline of brighthush’s customer experience. Your primary responsibility will be to provide a bespoke, personal service across all communication channels—telephone, email, live chat, and social media—ensuring every customer interaction reflects the brand’s values of quality, care, and style.
This role is fast‑paced and dynamic, especially during our peak Christmas trading period. You will manage a high volume of inquiries, resolve issues efficiently, and collaborate closely with warehouse, courier partners, and internal teams to deliver seamless service. The position offers flexibility with remote or hybrid working arrangements and is ideal for individuals who thrive in a high‑energy environment and enjoy building lasting customer relationships.
Key Responsibilities
- Deliver a personalized, high‑quality service to every customer, ensuring their needs are met with empathy and professionalism.
- Respond to all customer queries within the agreed response times across telephone, email, live chat, and social media platforms.
- Handle a wide range of customer issues—from order status and returns to product inquiries and technical support—using a calm, solution‑oriented approach.
- Build and nurture relationships with customers, turning first‑time buyers into loyal advocates for brighthush.
- Coordinate with the warehouse team and courier partners to resolve order discrepancies, delays, or returns, ensuring a smooth resolution for the customer.
- Collaborate with store teams and other head‑office departments to share insights, improve processes, and contribute to continuous improvement initiatives.
- Maintain accurate, up‑to‑date records of all customer interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
- Participate in regular training sessions and knowledge updates to stay current on product lines, brand initiatives, and industry trends.
- Support the team during peak periods by covering additional shifts, including evenings, Saturdays, and bank holidays, to meet customer demand.
What You’ll Need
- At least 1 year of proven experience in a customer service role that includes live chat, phone, and email support—either office‑based or remote.
- A genuine passion for customer care and a commitment to delivering an exceptional experience.
- Excellent communication skills, both written and verbal, with a confident, friendly telephone manner.
- Comfortable working in a fast‑paced, multi‑channel environment, with the ability to prioritize tasks and manage time effectively.
- Strong organisational skills and the ability to multitask while maintaining a high level of attention to detail.
- Proactive initiative and problem‑solving mindset, with a willingness to go the extra mile to satisfy customers.
- Alignment with brighthush’s brand values—people, planet, and community—and the ability to embody these principles in daily interactions.
- Basic technical proficiency with CRM systems, Microsoft Office, and collaboration tools such as Slack or Teams.
- Flexibility to work until 8 pm on one or two evenings per week and to cover occasional Saturday or bank‑holiday shifts.
Preferred Qualifications
- Experience in the fashion or e‑commerce sector, with an understanding of product categories, sizing, and styling.
- Knowledge of sustainability practices and circular fashion initiatives.
- Previous experience working in a seasonal or high‑volume environment, such as holiday retail or event‑based support.
- Multilingual abilities or experience serving an international customer base.
- Familiarity with social media customer engagement tools and best practices.
Skills & Competencies
- Customer‑Centric Mindset: A genuine desire to help customers and a focus on exceeding expectations.
- Communication Excellence: Clear, concise, and empathetic communication across all channels.
- Problem‑Solving: Ability to analyse issues quickly and devise effective solutions.
- Adaptability: Comfortable with change, able to pivot priorities as needed during peak periods.
- Team Collaboration: Willingness to work cross‑functionally and share insights for continuous improvement.
- Time Management: Efficiently juggling multiple tasks while meeting deadlines.
- Technical Savvy: Comfortable using CRM, help‑desk software, and basic troubleshooting.
Career Growth & Learning Opportunities
While this is a fixed‑term contract, brighthush values long‑term talent development. Successful advisors may be considered for permanent roles in customer service, operations, or brand management. Throughout your tenure, you will receive:
- Structured onboarding and mentorship to help you acclimate quickly.
- Regular training modules covering product knowledge, sustainability initiatives, and advanced customer service techniques.
- Access to a learning portal with courses on communication, conflict resolution, and digital tools.
- Opportunities to contribute to cross‑departmental projects, such as improving the returns process or enhancing the live‑chat experience.
- Performance reviews that highlight growth areas and set clear pathways for advancement.
Work Environment & Company Culture
At brighthush, we pride ourselves on a culture that balances high performance with well‑being. Our core values—people, planet, and community—guide every decision and interaction. You’ll find a supportive, collaborative atmosphere where ideas are valued, and innovation is encouraged. We celebrate diversity, promote work‑life balance, and foster an environment where employees feel empowered to bring their authentic selves to work.
Key cultural highlights include:
- Flexible working arrangements, including remote and hybrid options.
- Regular team‑building events, both virtual and in‑person.
- Recognition programs that celebrate outstanding customer service and teamwork.
- Commitment to sustainability, with initiatives such as a company‑wide recycling program and partnerships with ethical suppliers.
- Open communication channels with leadership, ensuring transparency and shared vision.
Compensation, Perks & Benefits
We offer a competitive starting salary that reflects your experience and the value you bring to our team. In addition to your base pay, you’ll enjoy a comprehensive benefits package designed to support your health, well‑being, and financial security:
- 25 days of holiday (pro‑rated for part‑time), plus bank holidays and a birthday off.
- Company‑funded private health insurance and access to Smart Health for you and your family.
- Life assurance and a discretionary bonus scheme tied to team performance.
- 50% staff discount on all brighthush products.
- Ongoing professional development and training opportunities.
- Flexible working hours and the option to work remotely or from our office.
Why Join brighthush?
Working at brighthush means being part of a brand that is redefining fashion with purpose. You’ll have the chance to:
- Interact with a global customer base and learn about diverse consumer preferences.
- Contribute to a brand that values sustainability and ethical practices.
- Grow your skill set in a fast‑paced, high‑volume environment.
- Be part of a supportive, inclusive team that celebrates success and learns from challenges.
- Enjoy a competitive salary, generous benefits, and a culture that values your well‑being.
Ready to Make an Impact?
If you are a customer‑centric professional who thrives in a dynamic, high‑energy setting and is excited to help a growing fashion brand deliver exceptional service, we want to hear from you. Apply today to join brighthush as a Seasonal Customer Care Advisor and be part of a team that is passionate about style, sustainability, and creating memorable customer experiences.