Seasonal Customer Experience Champion – Remote (TX) – Join brighthush’s Sustainable Fashion Revolution

About brighthush

brighthush is a trailblazing sustainable fashion brand that has been redefining the industry since 2009. With a mission to make sustainable style accessible to everyone, we’ve earned recognition from leading media outlets and industry awards, including being named one of brighthush’s Brands That Matter and receiving a Best Carbon Footprint award. Our bold goals—becoming Climate Positive by 2025 and Circular by 2030—drive us to innovate across categories such as accessories, swimwear, and sleepwear, while inspiring millions through high‑impact campaigns.

At the heart of our success is a vibrant, inclusive culture that empowers every team member to grow, thrive, and belong. We’re a global brand with 50+ stores worldwide, a state‑of‑the‑art sustainable factory in Los Angeles, and a dedicated retail team that spans continents. Whether you’re crafting the next eco‑friendly collection or delivering a world‑class customer experience, you’ll be part of a movement that’s saving the planet—and looking great while doing it.

Your Role

As a Seasonal Customer Experience Champion you’ll be the face of brighthush’s commitment to exceptional service. Working remotely from Texas, you’ll help customers navigate our product range, resolve inquiries, and build lasting relationships—all while embodying the brand’s values of sustainability, creativity, and community.

Key Responsibilities

• Deliver Magical Service Across All Channels: Respond to customer inquiries via email, text, chat, and social media with speed, empathy, and a brand‑consistent tone.
• Build Long‑Term Loyalty: Use a customer‑first mindset to create memorable experiences that turn first‑time shoppers into brand advocates.
• Meet and Exceed Performance Goals: Track key metrics—response time, resolution rate, customer satisfaction—and consistently surpass targets.
• Be a Multi‑Talented Helper: Act as a stylist, friend, and personal assistant, guiding customers to their next favorite item and offering styling tips.
• Master Shipping & Fulfillment: Know our shipping, fulfillment, and returns procedures inside and out to process orders efficiently.
• Share Insights: Relay customer feedback and product insights to Merchandising, Operations, and Product Development teams to shape future offerings.
• Cross‑Functional Exposure: Gain a deep understanding of all business facets by collaborating with diverse teams across the organization.

Who You Are

• Smart, Organized, and Excellence‑Driven: You thrive in a fast‑paced environment and always aim for the highest standards.
• Passionate About Sustainability: You’re excited by brighthush’s mission and products and can articulate why sustainable fashion matters.
• Friendly & Calm Under Pressure: You love interacting with people and maintain composure even during peak demand.
• Empathetic Communicator: You possess strong judgment, patience, and level‑headedness, applying policies with clarity.
• Positive & Adaptable: You’re willing to take on any task—big or small—and embrace change.
• Excellent Multi‑Channel Skills: You can communicate effectively across email, text, chat, and social media.
• Time‑Management Pro: You consistently meet deadlines while juggling multiple tasks.
• Flexible & Resilient: You thrive in a constantly evolving environment and can adjust to new priorities.
• Focused & Productive: You maintain a productive work style to meet case volume expectations.

Preferred Experience

• Prior experience on an e‑commerce customer service team.
• Proficiency with Kustomer and Google Suite.

Availability & Schedule

We’re hiring for seasonal, part‑time roles with a focus on June. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support customers during peak demand. Part‑time hours range from 8–29 hours per week, with occasional weekend shifts required. Top‑performing seasonal employees may be invited to extend their contract for the next season or considered for permanent roles on our core team, depending on business needs and individual performance.

Compensation & Benefits

At brighthush, we value transparency and equity. The anticipated hourly wage for this role ranges from $17.60 to $18.65, depending on location, experience, and skill set. In addition to competitive pay, you may be eligible for an annual discretionary bonus based on company performance, departmental goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at brighthush’s discretion.

Our total rewards package includes:

• Employer‑sponsored private medical, dental, and vision insurance.
• Commuter benefits to support your travel to and from work.
• Paid time off policies, including vacation, sick leave, and company holidays.
• Retirement planning support with ESG‑aligned investment options.
• Access to fertility care support through brighthush, with up to a $5,000 USD reimbursement for related expenses after one year of employment.
• Annual community donation matching to support causes you care about.
• Employee discount on brighthush products.
• Culture events such as annual Ref Values week and Volunteer Time Off.

Career Growth & Learning

At brighthush, we believe in continuous learning and career advancement. As a Seasonal Customer Experience Champion, you’ll:

• Receive on‑the‑job training from seasoned customer service leaders.
• Participate in cross‑functional workshops that cover product development, sustainability initiatives, and digital marketing.
• Access online learning modules and certifications in customer experience, data analytics, and sustainable fashion.
• Be considered for permanent roles in Customer Success, Product Development, or Operations based on performance and business needs.
• Benefit from mentorship programs that pair you with senior leaders across the organization.

Our Culture & Values

brighthush is built on a foundation of inclusivity, creativity, and purpose. We celebrate diversity in all its forms and foster an environment where every voice is heard. Our core values—Sustainability, Innovation, Community, and Integrity—guide every decision we make. Whether you’re collaborating with teammates in Los Angeles, New York, London, or anywhere in the world, you’ll experience:

• Open communication channels that encourage idea sharing.
• Regular town‑hall meetings where leadership shares updates and listens to feedback.
• Team‑building activities that blend work and play, such as virtual game nights and in‑person retreats.
• A commitment to work‑life balance, with flexible remote work options and generous time‑off policies.
• Recognition programs that celebrate individual and team achievements.

How to Apply

Ready to bring your passion for sustainable fashion and customer service to brighthush? Click the button below to apply. We’re excited to hear how you can help us create unforgettable experiences for our customers and drive our mission forward.

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Equal Opportunity Statement

brighthush is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still unsure about applying? We understand that many people hesitate unless they meet every single requirement. At brighthush, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want more? Explore our sustainability initiatives, read our latest features in brighthush, and discover why we’re a leader in the industry.