Multilingual Remote Customer Support Specialist – English & Spanish – LATAM Region – Global iGaming & Sportsbook Solutions

About brighthush

brighthush is a trailblazing force in the iGaming and sports betting ecosystem, delivering white‑label casino, sportsbook, and B2B aggregation solutions that empower operators worldwide. With a catalog of over 30,000 games sourced from leading providers and support for more than 35 languages, we make gaming accessible, compliant, and profitable for our partners. Our culture is built on trust, innovation, and a relentless focus on customer success. As we expand across continents, we’re looking for passionate individuals who thrive in a fast‑paced, global environment and want to shape the future of online entertainment.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, international team that values creativity, collaboration, and continuous learning. We offer a fully remote work model, competitive compensation, and a comprehensive benefits package that supports both your professional growth and personal well‑being. Whether you’re a seasoned support specialist or a recent graduate eager to jump into the iGaming industry, brighthush provides the platform and resources to elevate your career.

Role Overview

As a Multilingual Remote Customer Support Specialist, you will be the frontline advocate for our global customer base. Your primary mission is to deliver exceptional, timely support across live chat, email, and ticketing systems, ensuring that every user feels heard, understood, and empowered to enjoy our products. You will collaborate closely with Product, Sales, and Marketing teams to surface insights, troubleshoot issues, and help shape the next generation of gaming experiences.

Key Responsibilities

• Respond to incoming customer inquiries via live chat, email, and ticketing systems with a focus on clarity, empathy, and efficiency.
• Diagnose and resolve technical and product-related issues, escalating when necessary to engineering or product teams.
• Document all interactions in the CRM, ensuring accurate and up‑to‑date records for future reference.
• Collect, analyze, and report customer feedback to Product, Sales, and Marketing, contributing to continuous improvement initiatives.
• Maintain a deep understanding of brighthush’s product suite, including casino, sportsbook, and B2B aggregation features, to provide accurate guidance.
• Participate in regular cross‑functional meetings to share insights and propose enhancements.
• Adhere to SLA metrics, ensuring high response and resolution rates.
• Support multilingual customers in both English and Spanish, adapting tone and terminology to cultural nuances.
• Manage multiple support tickets simultaneously while maintaining meticulous attention to detail.
• Work flexible shifts (day, evening, night) and weekends to cover global time zones and peak traffic periods.

Essential Qualifications

• Fluency in English and Spanish (written and spoken) with excellent communication skills.
• Minimum of 1–2 years of customer support experience, preferably in tech‑driven or gaming environments.
• Strong problem‑solving abilities and a methodical approach to troubleshooting.
• Proficiency with CRM platforms (e.g., Zendesk, Freshdesk) and collaboration tools (Slack, Teams).
• High attention to detail, organizational skills, and the ability to multitask in a fast‑moving setting.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.
• Flexibility to work across multiple time zones and adapt to shifting schedules.

Preferred Qualifications

• Experience in the sports betting or broader gambling industry.
• Knowledge of casino game mechanics, odds calculation, and regulatory compliance.
• Experience with live chat support and ticketing systems in a high‑volume environment.
• Basic understanding of web technologies (HTML, CSS, JavaScript) to troubleshoot front‑end issues.
• Previous remote work experience with a distributed team.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic in both written and verbal interactions.
• Technical Aptitude: Quick learner of new software and troubleshooting tools.
• Customer‑Centric Mindset: Passion for delivering outstanding user experiences.
• Analytical Thinking: Ability to identify patterns, root causes, and propose actionable solutions.
• Collaboration: Comfortable working with cross‑functional teams and sharing insights.
• Adaptability: Thrives in a dynamic, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, industry trends, and customer service best practices.
• Clear career pathways to roles such as Support Manager, Product Analyst, or Customer Success Lead.
• Cross‑departmental projects that broaden your skill set and visibility within the organization.
• Annual performance reviews with actionable feedback and development plans.

Company Culture & Work Environment

brighthush champions a culture of inclusivity, transparency, and innovation. Our remote-first approach means you can work from anywhere while staying connected through weekly virtual stand‑ups, monthly town halls, and informal virtual coffee breaks. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re a night owl or a morning person, you’ll find a supportive environment that values your unique contributions.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• 28 paid days off per year, plus additional seniority leave.
• Health, dental, and vision insurance options (where applicable).
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours and fully remote setup support.
• Employee referral bonuses and team‑building events.

How to Apply

If you’re ready to join a forward‑thinking, global team that values customer excellence and personal growth, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the role. Our hiring process is designed to be transparent and respectful of your time:

• Online Assessment – Quick skills test.
• Introductory Call – Meet the hiring team.
• Hiring Manager Round – Deep dive into your experience.
• Reference Check – Verify your professional background.
• Offer Letter – Welcome aboard!

Take the next step in your career and help shape the future of online gaming with brighthush. Apply today and become part of a team that’s redefining the industry, one customer interaction at a time.