Seasonal Customer Experience Leader – Retail Excellence & Loyalty Program Champion – Drive Growth, Inspire Teams, and Shape the Future of brighthush Across a Multi‑Location Retail Network

About brighthush – Where Every Visit Feels Like a Treasure Hunt

brighthush is more than a retail destination; it’s a vibrant, ever‑evolving community that redefines how people discover, shop, and experience value. With a global footprint spanning over 200 stores, we blend the thrill of treasure hunting with unbeatable savings, creating a shopping journey that feels both exciting and accessible. Our stores are community hubs where customers feel welcomed, valued, and empowered to find the best deals on fashion, home décor, and lifestyle products—all while enjoying a lively, inclusive atmosphere.

Why This Role Matters

In today’s fast‑moving marketplace, the customer experience is the single most powerful differentiator. Every interaction—from the moment a shopper steps through the door to the final checkout—offers a chance to build loyalty, inspire repeat visits, and create lasting memories. As a Seasonal Customer Experience Leader, you will be the frontline ambassador of brighthush, setting the tone for service excellence and driving the adoption of our loyalty program. Your leadership will directly influence sales, customer satisfaction, and the overall brand perception across our multi‑location network.

Your Impact as a Customer Experience Leader

In this role, you will:

• Model the highest standards of service and professionalism, becoming the living embodiment of brighthush’s brand values.
• Champion the loyalty program, turning first‑time shoppers into lifelong advocates.
• Lead a high‑performing team of associates, ensuring every shift runs smoothly and every customer leaves satisfied.
• Collaborate with merchandising, marketing, and operations to create a seamless, engaging store environment.
• Identify and implement continuous improvement initiatives that boost sales, reduce shrink, and enhance the overall customer journey.

Key Responsibilities

• Lead by Example: Engage with customers, greet them warmly, and model the highest standards of service and professionalism.
• Team Management: Oversee a team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Experience Design: Create a welcoming, organized, and safe store environment that reflects brighthush’s brand values.
• Training & Development: Mentor associates on front‑end principles, personalized service techniques, and loyalty program promotion.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for positive outcomes.
• Operational Excellence: Ensure associates execute tasks in line with store plans, prioritize effectively, and maintain compliance with labor laws and company policies.
• Program Promotion: Drive the adoption of credit and loyalty programs, boosting customer retention and revenue.
• Safety & Compliance: Promote safety awareness, maintain a clean environment, and support shrink reduction initiatives.
• Communication: Provide clear, timely updates to management and associates, fostering transparency and collaboration.
• Continuous Improvement: Partner with store leadership to identify training needs, refine processes, and implement best practices.

Day in the Life of a Customer Experience Leader

Imagine starting your day by reviewing the overnight sales report, then stepping into the store to greet the first wave of shoppers. You’ll lead a quick huddle with your team, set the tone for the day, and ensure every associate is ready to deliver personalized service. Throughout the shift, you’ll monitor traffic flow, adjust staffing as needed, and intervene when a customer needs extra assistance. At closing, you’ll debrief with the team, analyze performance metrics, and outline action items for the next day. This dynamic role blends leadership, problem‑solving, and a genuine passion for people.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and thrive in a fast‑paced environment.
• Proven ability to train, motivate, and develop a high‑performing team.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience with POS systems and register management.
• Background in loyalty program promotion and customer retention strategies.
• Knowledge of safety regulations and store shrink prevention tactics.
• Prior exposure to a large, multi‑location retail brand.

Core Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Conflict Resolution & Problem Solving
• Data‑Driven Decision Making
• Time Management & Prioritization
• Adaptability & Resilience
• Technology Proficiency (POS, inventory, and reporting tools)

Performance Metrics & Success Indicators

Success in this role is measured by a blend of quantitative and qualitative indicators:

• Customer satisfaction scores (CSAT) and Net Promoter Score (NPS) improvements.
• Retention rates of loyalty program members.
• Reduction in shrinkage and compliance incidents.
• Associate engagement and turnover rates.
• Operational metrics such as average transaction time and register efficiency.

Tools & Technology You’ll Use

As a Customer Experience Leader, you’ll work with a suite of modern retail tools designed to streamline operations and enhance service:

• POS and register management systems for real‑time sales tracking.
• Inventory management software to ensure product availability.
• Customer relationship management (CRM) platforms for loyalty program data.
• Analytics dashboards for performance monitoring.
• Communication tools (internal chat, email, and scheduling apps).

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and fostering career advancement. As a Customer Experience Leader, you’ll gain exposure to:

• Advanced leadership training programs that sharpen your strategic thinking and people‑management skills.
• Cross‑functional projects that allow you to collaborate with merchandising, marketing, and operations teams.
• Mentorship from senior leaders who share their insights and guide your professional journey.
• Clear pathways to roles such as Store Manager, District Manager, or Regional Operations Lead.

We also invest in continuous learning through workshops, e‑learning modules, and industry conferences, ensuring you stay ahead of retail trends and customer expectations.

Work Environment & Company Culture

brighthush thrives on a culture of inclusivity, collaboration, and innovation. Our employees enjoy:

• A supportive, open‑door environment where ideas are welcomed and feedback is constructive.
• Team‑building events, community service initiatives, and employee recognition programs.
• Flexible work arrangements and a focus on work‑life balance.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Whether you’re working in our flagship store on Los Romeros Ave in Montehiedra, Puerto Rico, or any of our other locations, you’ll find a vibrant, energetic atmosphere that celebrates teamwork and customer delight.

Compensation, Perks, and Benefits

We offer a competitive starting pay range of $13.25 to $13.75 per hour, with potential for overtime and performance bonuses. In addition to a comprehensive benefits package, you’ll enjoy:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee assistance programs, including counseling and wellness resources.
• Discounts on auto, home, and pet insurance.
• Access to a credit union and financial planning services.
• Scholarship and adoption assistance programs.

All benefits are subject to eligibility criteria and may be updated from time to time. For detailed information, please consult the brighthush benefits portal or speak with a brighthush representative.

Our Commitment to Diversity, Equity, and Inclusion

brighthush believes that a diverse workforce fuels innovation and drives better customer outcomes. We actively promote an inclusive culture where every employee feels respected, heard, and empowered to contribute their unique perspectives. Our initiatives include unconscious bias training, employee resource groups, and a transparent hiring process that prioritizes equity.

Community Impact & Sustainability Initiatives

Beyond retail, brighthush is dedicated to making a positive impact on the communities we serve. We partner with local charities, host volunteer days, and implement sustainable practices such as waste reduction, energy efficiency, and responsible sourcing. By choosing brighthush, you join a team that cares about people and the planet.

How to Apply – Join the brighthush Story

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we want to hear from you. Bring your energy, your passion for service, and your drive for excellence to a role that offers growth, recognition, and the chance to shape the future of retail.

Apply today and become a key player in the brighthush story. Together, we’ll create unforgettable shopping moments and build lasting customer relationships.

FAQs

• What is the typical schedule for this role? The position requires a flexible schedule, including evenings, weekends, and holidays, to match store traffic patterns.
• Is prior experience in a large retail chain necessary? While not mandatory, experience in a multi‑location environment is highly valued.
• What training is provided? New hires receive comprehensive onboarding, ongoing leadership development, and access to e‑learning resources.
• Can I work remotely? This role is location‑based, but many of our support functions offer remote options.

Thank You for Your Interest

We appreciate your time and consideration. If you have any questions about the role or the application process, please reach out to our recruiting team at [email protected]. We look forward to exploring how you can contribute to the brighthush journey.