Seasonal Customer Experience & Loss Prevention Specialist – Retail Guest Engagement & Security Champion – Drive Safety, Delight, and Growth at brighthush

Welcome to brighthush – Where Retail Innovation Meets Exceptional Service

At brighthush, we’re redefining the off‑price retail experience by blending premium quality with unbeatable value. Our flagship stores, state‑of‑the‑art distribution centers, and seamless e‑commerce platform serve millions of shoppers worldwide. We do this while staying true to our core principles of sustainability, community impact, and continuous improvement. As a leader in the industry, brighthush is committed to investing in our people, empowering them to deliver outstanding service and protect the brand they love.

Why This Role Matters

As a Seasonal Customer Experience & Loss Prevention Specialist – Retail Guest Engagement & Security Champion, you will be the frontline guardian of our brand. Your presence, professionalism, and proactive approach will shape every guest’s experience, ensuring they feel safe, valued, and excited to shop. This role blends customer service excellence with vigilant loss prevention, creating a unique blend of responsibilities that drive both guest satisfaction and store profitability.

Key Responsibilities – Your Impact in Action

• Front‑of‑House Presence: Act as the first point of contact, greeting guests with a warm smile and a professional demeanor. Your approachable presence sets the tone for a memorable shopping experience.
• Visual Deterrence & Asset Protection: Maintain a visible, confident presence throughout the store, wearing the approved uniform and body‑worn camera. Your proactive monitoring deters theft, reduces shrinkage, and protects both merchandise and customer trust.
• Guest Assistance & Service Excellence: Respond to inquiries, provide product knowledge, and guide guests to the right department or manager. Your communication skills turn casual shoppers into loyal customers.
• Incident Management & Reporting: Observe, document, and report suspicious behavior or critical incidents to Loss Prevention (LP) or store leadership. Your timely, accurate reporting ensures swift resolution and continuous improvement.
• Emergency Preparedness: Master the Store Emergency Response Guide and act decisively in emergencies, safeguarding guests, staff, and assets.
• Closing Safety Sweep: Conduct a thorough safety sweep with management, confirming all areas are secure and compliant with company policies.
• Documentation & Analytics: Record incidents in the AIIM Case Management system, maintaining clear, concise reports that feed into broader loss prevention analytics.
• Cross‑Functional Collaboration: Partner with store teams, LP, and leadership to foster a culture of safety, accountability, and outstanding customer service.
• Continuous Improvement: Engage in ongoing training, share insights, and contribute to process enhancements that elevate both guest experience and store security.

Essential Qualifications – What We Expect

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience, with a strong focus on customer service.
• Excellent verbal and written communication skills, capable of engaging diverse customers and team members.
• Sound decision‑making ability, with a keen sense of judgment in high‑pressure situations.
• Self‑motivated and capable of working independently while maintaining alignment with team goals.
• Strong organizational skills, able to prioritize tasks, manage time effectively, and maintain a clean, orderly work environment.
• Physical stamina to stand for extended periods and perform routine safety checks.
• Proficiency with radio communication equipment and basic computer skills for incident reporting.

Preferred Qualifications – The Extra Edge

• Prior experience in loss prevention or security roles within a retail setting.
• Knowledge of retail loss prevention strategies, including surveillance, inventory control, and customer behavior analysis.
• Experience with body‑worn camera technology and related privacy regulations.
• Certification in retail security or a related field (e.g., Certified Retail Security Professional).
• Multilingual abilities to serve a diverse customer base.
• Demonstrated commitment to continuous learning and professional development.

Skills & Competencies – The DNA of Success

• Customer‑First Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Situational Awareness: Ability to read store dynamics, anticipate potential issues, and intervene proactively.
• Communication: Clear, concise, and respectful communication with guests, colleagues, and management.
• Problem‑Solving: Analytical thinking to resolve incidents efficiently while protecting store assets.
• Adaptability: Flexibility to adjust to changing priorities, store traffic patterns, and emerging security challenges.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Integrity & Ethics: Commitment to upholding company values, policies, and legal compliance.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience & Loss Prevention Specialist, you will:

• Gain hands‑on experience in store operations, loss prevention strategies, and customer engagement techniques.
• Participate in specialized training programs, including advanced security protocols, conflict resolution, and leadership development.
• Earn certifications that enhance your professional profile, such as Certified Retail Security Professional (CRSP).
• Progress into roles such as Loss Prevention Manager, Store Manager, or Regional Operations Lead, depending on your interests and performance.
• Benefit from mentorship programs that pair you with experienced leaders across the organization.
• Access a comprehensive learning platform with courses, webinars, and workshops to keep your skills sharp and future‑ready.

Work Environment & Culture at brighthush – Where You Belong

Our culture is built on the pillars of inclusion, respect, and empowerment. You’ll experience:

• A collaborative team atmosphere where ideas are valued and innovation is encouraged.
• Regular feedback loops and performance reviews that focus on growth and development.
• Access to a comprehensive learning platform with courses, webinars, and workshops.
• Community engagement initiatives, including volunteer opportunities and sustainability projects.
• A supportive environment that recognizes and rewards contributions through recognition programs and employee appreciation events.
• Flexible scheduling options to support work‑life balance.

Compensation & Benefits – We Value Your Worth

While the starting hourly rate for this position ranges from $13.30 to $18.60, compensation is determined by your skills, experience, and performance. In addition to a competitive salary, brighthush offers a robust benefits package designed to support your well‑being and future:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee assistance program (EAP) for personal and professional support.
• Discounts on merchandise, childcare, cell phone plans, and pet insurance.
• Life and disability insurance options.
• Health savings account (HSA) and flexible spending account (FSA) options.
• Employee referral bonuses and recognition programs.
• Opportunities for tuition reimbursement and continuing education.

How to Apply – Take the First Step

Ready to join a forward‑thinking team that values your contributions and invests in your growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this Job

Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Contact Information – Let’s Connect

For more information about this role or to discuss your fit with brighthush, please contact your brighthush representative. We look forward to hearing from you!