Seasonal Customer Relations Coordinator – Dynamic Customer Support & Issue Resolution Specialist at brighthush

About brighthush

brighthush is a fast‑moving, trend‑setting retailer that brings high‑quality, affordable products to consumers across the country. With a vibrant mix of fashion, home décor, beauty, and lifestyle items, we’re known for delivering a fun, engaging shopping experience both online and in our flagship stores. Our mission is to empower everyday shoppers to express their individuality while enjoying unbeatable value. As a seasonal team member, you’ll play a pivotal role in upholding our commitment to exceptional customer service and helping us maintain the high standards that keep our shoppers coming back.

Why Join the brighthush Team?

At brighthush, we believe that great customer service starts with great people. We invest in our employees through comprehensive training, ongoing mentorship, and a culture that celebrates collaboration, creativity, and continuous improvement. Whether you’re a seasoned customer support professional or just starting your career, you’ll find a welcoming environment where your voice matters, your ideas are heard, and your growth is supported.

Key Responsibilities

As a Seasonal Customer Relations Coordinator, you will be the frontline advocate for our customers, ensuring every interaction is handled with care, efficiency, and a smile. Your day‑to‑day duties will include:

• Customer Engagement: Handle inbound and outbound calls, respond to emails, and manage live chat inquiries with a friendly, solution‑oriented approach.
• Issue Resolution: Quickly diagnose and resolve problems related to online orders, in‑store purchases, returns, exchanges, and product inquiries.
• Problem‑Solving: Leverage available tools, knowledge bases, and your own initiative to find effective solutions, escalating only when necessary.
• Cross‑Functional Collaboration: Work closely with the Merchandising, Logistics, and IT teams to address product availability, shipping delays, and system glitches.
• Documentation & Reporting: Accurately log every interaction in the Zendesk ticketing system, ensuring data integrity and compliance with company standards.
• Trend Analysis: Identify recurring issues or patterns, compile insights, and present findings to the Customer Relations Management Team to drive process improvements.
• Team Participation: Attend weekly High Five Team meetings, contribute ideas, and stay informed about new product launches, promotions, and policy updates.
• Project Support: Assist with special projects, seasonal campaigns, and ad‑hoc tasks as assigned to support overall business objectives.

Essential Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem‑solving mindset and the ability to think on your feet.
• Patience, empathy, and the capacity to remain calm under pressure.
• Sound judgment in deciding when to resolve an issue independently or seek escalation.
• Meticulous follow‑up habits and a commitment to seeing issues through to resolution.
• Thrives in a fast‑paced, dynamic environment with shifting priorities.
• Positive, team‑oriented attitude and a strong work ethic.
• Reliable attendance and flexibility to work evenings, weekends, holidays, overnights, and overtime as needed.
• Prior experience in customer support or an inbound call center is a plus.
• Successful completion of our comprehensive training program.

Preferred Qualifications & Skills

• Experience troubleshooting basic IT issues and navigating multiple systems simultaneously.
• Familiarity with Zendesk, Order Management Systems (OMS), or Warehouse Management Systems (WMOS).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry.
• Knowledge of e‑commerce platforms and online order processes.
• Experience working in a retail or consumer‑goods environment.
• Multilingual abilities (Spanish, French, or other languages) are a bonus.

What You’ll Bring to the Table

We’re looking for individuals who embody the following competencies:

• Customer‑Centric Mindset: A genuine passion for helping people and a drive to exceed expectations.
• Communication Excellence: Clear, concise, and courteous communication across all channels.
• Adaptability: Ability to pivot quickly between tasks and adjust to new information or changing priorities.
• Analytical Thinking: Skill in identifying root causes, spotting trends, and proposing actionable solutions.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.
• Technical Aptitude: Comfortable learning new software, troubleshooting issues, and leveraging technology to streamline work.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and providing clear pathways for advancement. As a Seasonal Customer Relations Coordinator, you’ll gain exposure to:

• Advanced customer service techniques and conflict‑resolution strategies.
• Cross‑departmental projects that broaden your understanding of retail operations.
• Leadership training programs that prepare you for supervisory or managerial roles.
• Mentorship from experienced team members and senior leaders.
• Access to internal job boards and the chance to transition into full‑time positions.

Work Environment & Company Culture

Our workplace is built on the principles of inclusivity, innovation, and empowerment. You’ll find:

• A collaborative, supportive team that celebrates wins and learns from challenges.
• Open communication channels, from daily huddles to town‑hall meetings.
• A culture that values work‑life balance, offering flexible scheduling and remote‑friendly options where appropriate.
• Regular team‑building activities, such as virtual coffee chats, game nights, and community service events.
• Recognition programs that reward outstanding performance and creative problem‑solving.

Compensation, Perks, and Benefits

While specific details may vary by location and role, brighthush offers a competitive compensation package that includes:

• Competitive hourly wage with performance‑based incentives.
• Comprehensive health, dental, and vision insurance for you and eligible dependents.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Employee discount program across all product categories.
• Wellness resources, including mental health support and fitness stipends.
• Professional development budget for courses, certifications, and conferences.
• Access to a robust learning portal with modules on customer service, product knowledge, and leadership.

How to Apply

Ready to bring your passion for customer service to a vibrant, growth‑oriented team? Click the link below to submit your application and join brighthush’s dynamic seasonal crew.

Apply to this job at brighthush

Join brighthush Today

At brighthush, we’re more than just a retailer – we’re a community of innovators, problem‑solvers, and customer‑first thinkers. If you’re eager to make a tangible impact, grow your career, and work in an environment that values creativity and collaboration, we want to hear from you. Apply now and help us continue to delight shoppers across the nation.