Seasonal Customer Service Representative – 7‑Month Remote Contract – Elevate Fan Engagement in the Fast‑Growing Sports Betting Landscape at brighthush

About brighthush and the Thrilling World of Sports Betting

brighthush is at the forefront of the online gaming revolution, crafting immersive platforms that bring sports fans closer to the action than ever before. With a culture built on agility, creativity, and an unwavering obsession with customer delight, brighthush has rapidly expanded into new markets, launched award‑winning products, and set industry benchmarks for innovation and compliance. Our mission is simple yet powerful: to create unforgettable experiences for sports enthusiasts worldwide while nurturing a workplace where talent thrives, ideas flourish, and every team member feels valued.

As the most exhilarating sports season approaches, we’re looking for passionate, customer‑centric professionals to join our remote support team. This 7‑month seasonal contract offers a unique opportunity to immerse yourself in a fast‑paced, high‑energy environment, gain hands‑on experience in the booming sports betting industry, and build a foundation for a long‑term career with brighthush.

Key Responsibilities – Your Impact Every Day

• First‑Line Support Champion: Serve as the primary point of contact for customers reaching out via phone, chat, and email, ensuring every interaction reflects brighthush’s commitment to excellence.
• High‑Volume, High‑Quality Service: Manage a dynamic mix of inbound and outbound communications, consistently delivering professional, courteous, and accurate assistance.
• Active Listening & Empathy: Dive deep into each customer’s concern, ask insightful questions, and capture the full context before proposing solutions.
• Problem Resolution: Resolve inquiries, complaints, and issues related to our products and services swiftly and accurately, turning challenges into opportunities for loyalty.
• De‑Escalation Expertise: Calm tense situations with patience and composure, transforming frustrated customers into advocates for brighthush.
• CRM & Tool Mastery: Navigate our CRM, internal databases, and scripts with confidence, ensuring data integrity and a seamless customer journey.
• Performance Excellence: Meet or exceed call‑center metrics—average handling time, first‑contact resolution, customer satisfaction—while maintaining the highest quality standards.
• Continuous Learning: Engage actively in all training, coaching, and development opportunities, staying hungry for growth and skill enhancement.
• Compliance & Integrity: Uphold all brighthush policies, procedures, and compliance standards, including licensing and background verification requirements across all operating jurisdictions.

Essential Qualifications – What We Expect

• Experience: Minimum 1‑2 years in a customer service or call‑center role, preferably within the gaming, betting, or financial services sector.
• Communication Skills: Exceptional verbal and written communication in English; additional languages are a plus.
• Technical Proficiency: Comfortable using CRM systems, multi‑channel communication tools, and basic troubleshooting of software applications.
• Licensing & Background Checks: Ability to obtain and maintain the necessary licensing in all jurisdictions where brighthush operates; willingness to undergo confidential background verification upon offer.
• Adaptability: Thrive in a fast‑moving environment, handling high call volumes and shifting priorities with ease.
• Problem‑Solving: Strong analytical skills, with the ability to diagnose issues quickly and propose effective solutions.
• Team Player: Collaborative mindset, ready to support peers and share best practices.

Preferred Qualifications – The Extra Edge

• Experience in the sports betting or online gaming industry.
• Knowledge of betting terminology, odds, and payout structures.
• Previous remote work experience with a proven track record of self‑management.
• Familiarity with compliance and regulatory frameworks in the gaming sector.
• Strong data entry skills and attention to detail.

Core Skills & Competencies for Success

• Customer‑First Mindset: Genuine passion for helping others and a commitment to delivering outstanding service.
• Emotional Intelligence: Ability to read customer cues, manage emotions, and respond with empathy.
• Time Management: Efficiently juggle multiple tasks while maintaining quality and accuracy.
• Technical Aptitude: Quick learner who can adapt to new software and tools.
• Resilience: Maintain composure under pressure and bounce back from challenging interactions.
• Communication: Clear, concise, and professional in all forms of communication.
• Analytical Thinking: Identify patterns, root causes, and opportunities for improvement.

Career Growth & Learning Opportunities at brighthush

At brighthush, we believe in investing in our people from day one. As a seasonal team member, you’ll gain:

• Hands‑on experience in a high‑growth industry that’s reshaping how fans engage with sports.
• Access to comprehensive training modules covering product knowledge, compliance, and customer service best practices.
• Mentorship from seasoned professionals who are eager to share insights and guide your development.
• Clear pathways to transition into full‑time roles—whether in customer support, product management, or operations—based on performance and interest.
• Opportunities to contribute to process improvements, product feedback loops, and innovation initiatives.

Work Environment & Company Culture

Our remote‑first culture means you can work from the comfort of your home—no commute during game day! We foster a collaborative, inclusive environment where every voice matters. At brighthush, you’ll experience:

• Flexible scheduling that accommodates your lifestyle while aligning with peak sports seasons.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events to keep the community vibrant.
• A culture of transparency, where leadership shares company goals, challenges, and successes openly.
• Commitment to diversity, equity, and inclusion—ensuring a welcoming space for all backgrounds.
• Recognition programs that celebrate milestones, achievements, and customer success stories.

Compensation, Perks, and Benefits

While the hourly rate for this seasonal role ranges from $18–$22, the actual compensation will be tailored to your geographic location, experience, and demonstrated skills. In addition to competitive pay, you’ll enjoy:

• Fully remote work—no office space required.
• Comprehensive health and wellness resources, including mental health support.
• Access to a digital learning platform with courses on customer service, product knowledge, and industry trends.
• Employee referral bonuses for bringing top talent into the brighthush family.
• Regular performance reviews and career development plans.
• Opportunity to earn performance bonuses based on key metrics.

Why This Role Is a Game‑Changer for Your Career

Joining brighthush as a Seasonal Customer Service Representative is more than a temporary gig—it’s a launchpad into the dynamic world of sports betting. You’ll:

• Develop a deep understanding of how technology powers fan engagement.
• Build a robust skill set in customer experience, problem solving, and compliance.
• Network with industry experts and innovators.
• Position yourself for future roles within brighthush or the broader gaming ecosystem.

Ready to Make an Impact? Apply Today!

If you’re ready to bring your passion for customer service, love for sports, and drive for excellence to a forward‑thinking company, we want to hear from you. Join brighthush for a 7‑month seasonal adventure that could shape your career for years to come.

Click the link below to submit your application and start your journey with brighthush.

Apply to this Job