Seasonal Customer Service Specialist – Deliver Exceptional Support, Drive Business Growth, and Thrive in a Dynamic Team at brighthush

About brighthush and the Energy Service Industry

brighthush is a leading provider of reliable, affordable energy solutions that power homes, businesses, and communities across the United States. Recognized as one of America’s Most Trustworthy Companies, brighthush is committed to delivering outstanding customer experiences while fostering a culture of integrity, innovation, and community impact. Our seasonal Customer Service Specialists play a pivotal role in maintaining the high standards of service that have earned us national acclaim.

Why Join brighthush This Season?

As a seasonal team member, you’ll experience the excitement of a fast-paced environment, the satisfaction of helping customers solve real problems, and the opportunity to grow your professional skill set—all while contributing to a company that values trust, teamwork, and community service. Whether you’re looking to build a foundation for a long‑term career in customer service or simply want to make a difference during the busy season, brighthush offers the support, training, and recognition you need to succeed.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, and social media with professionalism and courtesy.
• Resolve a wide range of customer inquiries, from order placement and delivery scheduling to billing questions and service disruptions.
• Maintain accurate customer records in our CRM system, ensuring data integrity and up‑to‑date account information.
• Use probing questions to uncover underlying issues and provide tailored solutions that meet or exceed customer expectations.
• Escalate complex or unresolved issues to appropriate internal teams while keeping the customer informed throughout the process.
• Execute basic negotiation and de‑escalation techniques to resolve conflicts and maintain customer satisfaction.
• Process payments, issue invoices, and perform soft collections for accounts on credit hold or past due, following company policies and compliance standards.
• Support new account set‑up, including data entry, verification, and onboarding procedures.
• Adhere to performance metrics and quality standards, consistently meeting or surpassing targets for call handling time, resolution rate, and customer satisfaction scores.
• Participate in ongoing training sessions and team meetings to stay current on product knowledge, system updates, and best practices.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of one year of customer service experience in a fast‑moving environment.
• Exceptional verbal and written communication skills, with a proven ability to build rapport with customers and colleagues at all levels.
• Strong organizational and multitasking abilities, including proficiency in typing and data entry.
• Proficiency with Microsoft Office Suite (Word, Excel, Access) and experience using CRM or ticketing systems.
• Demonstrated ability to handle high‑volume call traffic while maintaining a calm, solution‑focused demeanor.
• Valid U.S. work authorization without the need for future visa sponsorship.

Preferred Qualifications

• Experience in the utilities or energy sector, particularly with propane or natural gas services.
• Knowledge of billing and payment processing systems.
• Prior exposure to customer complaint resolution frameworks and de‑escalation techniques.
• Fluency in additional languages (Spanish, French, etc.) to serve a diverse customer base.
• Experience with remote work tools and virtual collaboration platforms.

Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine passion for helping others and a commitment to exceeding customer expectations.
• Problem‑Solving: Ability to analyze issues quickly, identify root causes, and propose effective solutions.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Adaptability: Comfortable working in a dynamic environment with shifting priorities and seasonal peaks.
• Team Collaboration: Willingness to collaborate with cross‑functional teams, share insights, and support collective goals.
• Time Management: Efficiently manage call queues, follow‑up tasks, and documentation while meeting performance metrics.
• Technology Proficiency: Comfortable navigating CRM systems, spreadsheets, and other digital tools.

Career Growth & Learning Opportunities

At brighthush, we believe that every seasonal role is a stepping stone to a rewarding career. As a Customer Service Specialist, you’ll gain:

• Hands‑on experience with our customer relationship management platform and billing systems.
• Exposure to cross‑departmental projects, including marketing, operations, and community outreach.
• Mentorship from seasoned professionals who are passionate about coaching and development.
• Access to a comprehensive learning portal featuring courses on customer service excellence, product knowledge, and soft skills.
• Opportunities to transition into full‑time roles in customer success, account management, or operations based on performance and interest.

Work Environment & Company Culture

brighthush fosters a culture of respect, transparency, and continuous improvement. Our seasonal team members enjoy:

• A supportive, inclusive work environment where every voice is heard.
• Flexible scheduling options that accommodate students, parents, and other seasonal workers.
• Regular team huddles and virtual coffee chats to build camaraderie and share best practices.
• Recognition programs that celebrate outstanding customer service and teamwork.
• Community engagement initiatives—such as volunteer days, local charity partnerships, and sustainability projects—that allow you to give back while working.

Compensation, Perks, and Benefits

While the seasonal role offers competitive hourly pay, brighthush also provides a suite of benefits designed to support your well‑being and professional growth:

• Competitive hourly wage with potential overtime during peak periods.
• Paid training and onboarding to ensure you’re equipped for success.
• Access to a 401(k) plan with company match for full‑time employees (available after the seasonal period for those who transition).
• Paid time off (PTO) and holiday pay for full‑time team members.
• Employee discounts on energy products and services.
• Health, dental, and vision insurance options for full‑time employees.
• Employee assistance programs and wellness resources.

How to Apply

Ready to bring your customer service expertise to brighthush? Submit your application through our careers portal. Be sure to include a brief cover letter highlighting your experience with high‑volume customer interactions and any relevant industry knowledge.

Join brighthush and Make a Difference This Season

As a Seasonal Customer Service Specialist, you’ll be the frontline ambassador of brighthush’s commitment to trust, quality, and community. Your daily interactions will directly impact customer satisfaction, business growth, and the positive reputation that sets us apart in the energy services market. If you’re driven, customer‑focused, and eager to grow in a supportive environment, we want to hear from you.

Apply today and become part of a team that values your contributions, invests in your development, and celebrates your successes. Let’s build brighter futures together—one customer at a time.