Dynamic Customer Success Partner – Driving Educational Impact & Teacher Empowerment for New Zealand Schools (Remote, Part‑Time)

About brighthush

brighthush is a global leader in educational technology, delivering award‑winning learning solutions that inspire millions of students and educators worldwide. With a portfolio that includes Mathletics, Reading Eggs, Mathseeds, and Writing Legends, we empower teachers to transform classroom practice and help students reach their full potential. Our mission is simple: to make learning engaging, accessible, and effective for every learner.

As a part of the brighthush family, you’ll join a culture that values innovation, collaboration, and impact. We are proud to be a dynamic, growth‑oriented organization that encourages every team member to bring fresh ideas, take ownership, and see the tangible difference their work makes in schools across the globe.

Why This Role Is a Game‑Changer

We’re looking for a passionate Customer Success Partner to champion the success of New Zealand schools using our flagship products, Mathletics and Mathseeds. In this role, you will be at the heart of a major Ministry of Education tender, orchestrating school rollouts, delivering professional development, and ensuring teachers feel confident and supported every step of the way.

Key highlights:

• Part‑time, fully remote position based in New Zealand – work 3 days a week aligned with local business hours.
• Opportunity to influence the adoption of world‑class learning tools across the country.
• Collaborate with Sales, Account Management, APAC Customer Success, Support, and Product teams.
• Impact teachers, students, and school leaders through meaningful, data‑driven initiatives.
• Enjoy a supportive, inclusive culture that rewards creativity and results.

What You’ll Do

As the Customer Success Partner, you will be the trusted advisor for schools participating in the Ministry of Education tender. Your day‑to‑day responsibilities will include:

• Strategic Tender Support: Work closely with Sales and Account Management to meet tender requirements, ensuring a seamless customer experience from proposal to implementation.
• Rollout & Onboarding Leadership: Design and execute structured onboarding programs for schools, combining live training sessions, webinars, and self‑service resources tailored to each institution’s needs.
• Professional Development Champion: Plan, deliver, and continuously refine ongoing professional learning sessions for teachers and school leaders, focusing on Mathletics and Mathseeds.
• Content Creation & Enhancement: Build and maintain high‑quality development materials, incorporating participant feedback to elevate future sessions.
• Success Planning: Develop individualized school success plans with clear adoption milestones and usage targets aligned to curriculum objectives, reviewing progress regularly.
• Data‑Driven Insight: Monitor usage and engagement metrics to spot adoption gaps, identify schools at risk, and implement targeted interventions.
• Relationship Building: Foster genuine, trusted relationships with school leaders, teachers, and administrators, providing timely customer insights that support renewals and showcase ongoing value.
• Issue Resolution & Feedback Loop: Collaborate with Customer Support Specialists and Technical Support to resolve school issues, and relay teacher feedback to the Product team to inform future development.
• Record Keeping: Maintain accurate, up‑to‑date records of all school interactions, engagement levels, and outcomes.

Essential Qualifications

We’re looking for someone who brings a blend of educational expertise, customer‑centric mindset, and data‑driven decision making:

• Background in education – classroom teaching, school leadership, or curriculum development – with a deep understanding of the New Zealand education system and curriculum.
• Proven experience delivering training, mentoring teachers, or facilitating professional learning workshops for adult educators.
• Track record of managing school relationships and driving product adoption in educational settings.
• Excellent verbal and written communication skills, with confidence presenting and facilitating training sessions.
• Strong analytical skills – ability to interpret usage data and feedback to inform engagement strategies.
• Proficiency with cloud‑based tools and a CRM system.
• Customer‑outcome focus and a consultative, relationship‑first approach.
• Exceptional organizational and prioritization skills, capable of managing a three‑day work week and working independently in a remote environment.
• Right to work in New Zealand, reliable home internet connection, and a dedicated workspace.
• Experience with Mathletics or Mathseeds, or a background training adults on a product, is an asset.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience working with Ministry of Education tenders or large public sector procurement processes.
• Knowledge of data privacy regulations and best practices in educational technology.
• Multilingual capabilities, especially in languages spoken in New Zealand communities.
• Previous involvement in curriculum design or instructional technology strategy.

Key Skills & Competencies

Success in this role requires a blend of technical, interpersonal, and strategic skills:

• Customer Success & Relationship Management
• Instructional Design & Adult Learning Principles
• Data Analysis & Insight Generation
• Project & Program Management
• Communication & Presentation
• Problem Solving & Technical Troubleshooting
• Collaboration across Cross‑Functional Teams
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Partner, you will:

• Gain exposure to global product strategy and innovation initiatives.
• Develop expertise in large‑scale educational deployments and public sector partnerships.
• Build a robust professional network across Sales, Support, Product, and APAC teams.
• Access to internal learning resources, including our own award‑winning products, to deepen your instructional knowledge.
• Opportunities to lead new initiatives, such as expanding into new markets or developing next‑generation professional learning modules.

Work Environment & Culture at brighthush

We’re a remote‑first organization that values flexibility, collaboration, and impact. You’ll experience:

• Fully remote work with a flexible schedule that respects your work‑life balance.
• Regular virtual team gatherings, knowledge‑sharing sessions, and cross‑functional workshops.
• A culture that celebrates innovation, encourages experimentation, and rewards results.
• Inclusive, supportive environment where every voice is heard and every contribution matters.
• Access to a global community of educators, technologists, and innovators who share a passion for transforming learning.

Compensation, Perks & Benefits

While specific figures may vary, we offer a competitive package that reflects the value you bring to brighthush:

• Competitive hourly rate aligned with industry standards for part‑time customer success roles.
• Generous paid time off, including 3 extra “purpose days” each year to pursue volunteer work, personal projects, or simply recharge.
• Comprehensive health and wellness benefits, including mental health support.
• Access to all brighthush learning products for personal and professional development.
• Professional development budget for conferences, certifications, and courses.
• Flexible work environment with a dedicated home office stipend.

How to Apply

Ready to make a tangible difference in the lives of teachers and students across New Zealand? We’d love to hear from you!

Submit your application through our careers portal, and include a brief cover letter highlighting:

• Why you’re passionate about educational technology.
• How your experience aligns with the responsibilities and qualifications outlined above.
• Any specific achievements that demonstrate your impact in a customer‑success or educational setting.

Join brighthush and help shape the future of learning. Apply today and become part of a team that is dedicated, collaborative, and driven by a shared mission to empower educators and learners worldwide.