Seasonal Customer Success Associate – Remote, Crypto Tax Platform – brighthush
About brighthush
brighthush is redefining the way the world interacts with digital assets. As a leading tax reporting platform for cryptocurrency investors, we empower users to seamlessly connect their exchanges, wallets, and crypto accounts, automatically pull transaction histories, track portfolio performance, and generate accurate tax reports with a single click. With hundreds of thousands of active users and billions of dollars in transactions processed, brighthush has become the go‑to infrastructure for anyone looking to navigate the complex world of crypto taxation.
Founded in the heart of Kansas City, MO, brighthush has grown into a fully remote, distributed team that thrives on agility, innovation, and a shared passion for digital finance. Our team members are located across the United States, Mexico, Europe, and South America, and we celebrate the diversity of perspectives that fuels our product development and customer success.
We partner with the largest cryptocurrency exchanges and tax software companies—now all under the brighthush umbrella—to bring seamless, mainstream crypto tax reporting to millions of users worldwide. Our mission is simple: make crypto tax compliance as effortless as possible, so investors can focus on growing their portfolios.
Why Join brighthush as a Seasonal Customer Success Associate?
As a seasonal Customer Success Associate, you will be the frontline ambassador of brighthush. You’ll shape our support processes, build lasting relationships with users, and directly influence the product roadmap. This role is ideal for tech‑savvy, action‑oriented individuals who thrive in fast‑paced, remote environments and want to gain hands‑on experience in a high‑growth crypto startup.
Key highlights of this opportunity:
- Fully remote, flexible work schedule across U.S. time zones (EST/EDT, CST/CDT, MST/MDT, PST/PDT)
- Competitive hourly rate of $20/hour
- Minimum 30 hours per week, including at least one weekend day
- Opportunity to earn college credit (if applicable)
- Direct impact on product development and user experience
- Exposure to cutting‑edge crypto technology and tax compliance solutions
- Collaborative, inclusive culture that values initiative and continuous learning
Key Responsibilities
As a member of our Customer Experience (CX) team, you will be responsible for:
- Proactive Outreach – Welcome new users, guide them through onboarding, and provide rapid, friendly support via Intercom chat and email.
- Retention & Advocacy – Identify and address pain points that could lead to churn, turning satisfied users into brand advocates.
- Product Feedback Loop – Champion the user voice in product development. Capture insights, prioritize feature requests, and collaborate with engineering and product teams.
- Issue Resolution – Diagnose and troubleshoot user issues with speed and empathy, ensuring a smooth experience across all brighthush product offerings.
- Bug Escalation & Improvement – Log bugs and enhancement requests in Slack, Linear, and other tools, working closely with the engineering squad to deliver fixes.
- Relationship Management – Build trust with users, manage expectations, and maintain a high level of customer satisfaction.
- Data‑Driven Support – Track support metrics, analyze trends, and recommend process improvements to increase efficiency and user happiness.
Essential Qualifications
- Fluent, professional written and verbal English communication skills.
- Prior remote customer service experience, preferably in a tech or SaaS environment.
- Demonstrated ability to self‑manage schedule and deliver results in a distributed setting.
- Strong knowledge of cryptocurrency and blockchain fundamentals.
- Highly responsive, with a proven track record of timely issue resolution.
- Positive, solution‑oriented attitude and a genuine desire to help people.
- Entrepreneurial mindset with a bias toward action and a willingness to take ownership.
- Tech‑savvy, comfortable learning new digital products quickly.
- Availability for at least 30 hours per week, including one weekend day.
Preferred Qualifications
- Background in finance, accounting, or tax, especially related to crypto tax.
- Experience with Intercom, Slack, Linear, or similar customer support and project management tools.
- Previous involvement in product feedback or beta testing programs.
- Knowledge of U.S. tax regulations for cryptocurrency transactions.
- Experience working with diverse, global user bases.
Skills & Competencies
- Customer‑Centric Mindset – Empathy, active listening, and a passion for delivering exceptional service.
- Problem‑Solving – Analytical thinking, troubleshooting, and creative solutions to complex user issues.
- Communication – Clear, concise, and persuasive written and verbal communication.
- Collaboration – Ability to work cross‑functionally with product, engineering, and marketing teams.
- Adaptability – Comfortable with rapid change, new tools, and evolving processes.
- Time Management – Self‑discipline, prioritization, and meeting deadlines in a remote environment.