Dedicated Remote Customer Service Representative – Automotive After‑Sales Support Specialist (Michigan, Remote)

About brighthush and the Automotive After‑Sales Landscape

brighthush is a leading partner in the automotive industry, dedicated to delivering exceptional customer experiences from the moment a vehicle leaves the dealership to the day it returns for service. Our mission is to empower automotive brands and their service teams with world‑class support solutions that keep customers satisfied, loyal, and safe on the road. As a global leader, brighthush blends cutting‑edge technology, data analytics, and human empathy to create seamless after‑sales journeys for millions of vehicle owners worldwide.

We are currently expanding our remote contact center team in Michigan and are looking for a highly motivated, detail‑oriented Customer Service Representative to join our dynamic workforce. If you thrive in a fast‑paced environment, love helping people, and enjoy working from the comfort of your own home, this role is designed for you.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls, chats, and emails from vehicle owners, addressing a wide range of after‑sales concerns such as service appointments, warranty questions, and product inquiries.
• Process Adherence: Follow a structured, step‑by‑step workflow to ensure consistent, high‑quality service. Each interaction is documented in our CRM system, and you’ll be responsible for accurate data entry.
• Multitasking & System Navigation: While on the phone, simultaneously access multiple web‑based tools, databases, and internal resources to research and resolve customer requests efficiently.
• Case Management: Own assigned cases from initiation to resolution, ensuring all required actions are completed and customers are kept informed throughout the process.
• Quality & Compliance: Participate in regular quality reviews, adhere to compliance standards, and maintain a high level of professionalism in every interaction.
• Continuous Improvement: Provide feedback on process enhancements, share best practices with the team, and stay updated on new products and service offerings.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of customer service experience in a call center, retail, hospitality, or any role that required frequent customer interaction.
• Strong written and verbal communication skills in English.
• Proven ability to multitask, prioritize, and stay organized in a high‑volume environment.
• Comfortable using computers, web browsers, and multiple applications simultaneously.
• Typing speed of at least 25 words per minute (typing test available at typingtest.com).
• Reliable internet connection with a wired Ethernet connection (cable or fiber).
• Michigan residency required.
• Ability to work flexible shifts within our operating hours (Monday‑Saturday, 8 a.m. – 9 p.m. Eastern Time).
• Pass a pre‑employment background check and drug screening.

Preferred Qualifications

• Experience in the automotive or automotive service industry.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) or call‑center software.
• Basic knowledge of automotive maintenance and warranty processes.
• Experience using AI‑powered tools for customer support.
• Previous remote work experience in a structured contact‑center setting.

Skills & Competencies for Success

• Empathy & Patience: Ability to remain calm and supportive during emotionally charged conversations.
• Attention to Detail: Accurate documentation and adherence to process steps.
• Time Management: Consistently meet call‑handling and resolution metrics.
• Adaptability: Quickly adjust to new tools, policies, and customer needs.
• Team Collaboration: Share insights and support peers in a virtual environment.
• Problem‑Solving: Identify root causes and propose effective solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer‑centric communication, and advanced troubleshooting.
• Mentorship from senior team members and access to a knowledge base that keeps you up‑to‑date with the latest industry trends.
• Internal mobility options, including roles in quality assurance, process improvement, and technical support.
• Annual skill‑development budgets for certifications, courses, or conferences that align with your career goals.

Work Environment & Company Culture at brighthush

Our remote contact center operates like a well‑orchestrated symphony: each team member plays a vital role in delivering flawless service. We foster a culture of:

• Inclusivity: Every voice matters; we celebrate diverse perspectives and backgrounds.
• Transparency: Open communication channels keep everyone informed about company goals and performance.
• Recognition: Regular shout‑outs, performance bonuses, and peer‑to‑peer recognition programs highlight outstanding contributions.
• Well‑being: Flexible scheduling, mental health resources, and a supportive manager structure help maintain work‑life balance.

Compensation, Perks, and Benefits

While specific salary ranges may vary based on experience, the typical base pay for this role is competitive within the Michigan remote customer‑service market. In addition to a reliable paycheck, you will enjoy:

• Health & Wellness: Comprehensive medical, dental, and vision coverage, including telehealth services available 24/7.
• Paid Time Off: Generous vacation, sick leave, and personal days to recharge.
• Financial Security: 401(k) plan with company match, flexible spending accounts, and life insurance.
• Professional Development: Access to online learning platforms, tuition reimbursement for relevant courses, and a dedicated budget for certifications.
• Technology Stipend: Monthly allowance to upgrade your home‑office setup, ensuring you have the best tools for success.
• Employee Assistance Program: Confidential counseling and support for personal or professional challenges.

How to Apply

Ready to join the brighthush family and make a tangible impact on vehicle owners’ lives? Click the button below to submit your application. We look forward to reviewing your credentials and exploring how your skills align with our mission.

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Final Thoughts

At brighthush, you’re not just filling a role—you’re becoming part of a global movement to elevate customer experiences in the automotive industry. Your dedication, empathy, and attention to detail will help vehicle owners feel confident and supported throughout their ownership journey. If you’re a Michigan resident who thrives in a structured, remote environment and is eager to grow professionally while making a real difference, we encourage you to apply today.