Seasonal Print Production Customer Service Specialist – Remote, High‑Volume, Adobe Creative Suite Expert – 2026 at brighthush

About brighthush

brighthush is a vibrant, artist‑centric marketplace that empowers independent creators to share their work with a global audience. Since launching in 2007, we have grown into a community that spans wall art, textiles, digital content, and home décor, while also partnering with major retailers and brands to bring fresh, trend‑forward designs to consumers worldwide. Our mission is simple: to give artists the platform, resources, and visibility they need to thrive, and to bring beauty and inspiration into everyday life.

At brighthush, we celebrate diversity, creativity, and collaboration. Our culture is built on curiosity, resilience, and a relentless focus on quality—values that guide everything from our design curation process to the way we support our customers. We are headquartered in San Francisco, CA, and during the holiday season we expand our team with talented seasonal hires who help us deliver exceptional service to millions of customers.

Seasonal Print Production Customer Service Specialist – Remote

This fully remote, seasonal role runs from September through December 2026. Candidates must reside in one of the following states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI. The position offers a dynamic, fast‑paced environment where you’ll bridge the gap between creative quality and customer support, ensuring every print order meets the highest standards.

Key Responsibilities

• Live Customer Support: Respond to calls, emails, and chat inquiries with empathy and professionalism, following brighthush policies and procedures.
• Print Quality Resolution: Act as the primary expert for live contacts, diagnosing post‑print issues, troubleshooting design files, and guiding customers through the replacement order process in real time.
• File Management: Open and navigate Adobe Illustrator, Photoshop, and Acrobat Pro files to identify defects, proofread, and edit design elements as needed.
• Cross‑Functional Liaison: Coordinate with the Print Quality team, Processing team, and other departments to ensure seamless transitions and consistent customer experience.
• Data Capture: Log detailed technical data and case notes in Salesforce Lightning, contributing to trend analysis and continuous improvement.
• Process Improvement: Identify root causes, propose solutions, and help refine triage and intake workflows to reduce repeat issues.
• Peak Support: Provide general customer service assistance during high‑volume periods, ensuring that all customer concerns are addressed promptly.
• Documentation: Accurately document every case at intake, including root cause, resolution steps, and any follow‑up actions required.

Essential Qualifications

• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, Acrobat Pro); Lightroom experience is a plus.
• Strong verbal and written communication skills, with the ability to adapt tone for live interactions.
• Experience using Salesforce Lightning and Google Workspace (Docs, Sheets, Drive).
• Ability to think critically and solve complex print and design problems on the fly.
• Comfort working in a remote, team‑oriented environment and engaging with colleagues across time zones.
• Availability to work at least one weekend day during the holiday season.
• Excellent organizational skills, with the capacity to prioritize multiple tasks in a fast‑paced, high‑volume setting.

Preferred Qualifications

• Previous experience in a print production or quality assurance role.
• Background in customer service or technical support, especially in a live‑chat or phone environment.
• Knowledge of print production workflows, file formats, and common quality issues.
• Experience with data analysis tools or reporting dashboards.
• Familiarity with brighthush’s marketplace and product catalog.

Skills & Competencies for Success

• Technical Acumen: Deep understanding of Adobe file structures, color profiles, and print specifications.
• Problem‑Solving: Ability to diagnose issues quickly, propose effective solutions, and implement them without delay.
• Customer‑Centric Mindset: Empathy for customer frustrations, turning a “less than perfect” experience into a win.
• Communication: Clear, concise, and friendly communication across multiple channels.
• Collaboration: Strong teamwork skills, working seamlessly with cross‑functional partners.
• Adaptability: Openness to change, evolving priorities, and new tools or processes.
• Attention to Detail: Meticulous documentation and quality checks to prevent recurring issues.

Career Growth & Learning Opportunities

While this role is seasonal, it offers a unique window into brighthush’s core operations and the print production pipeline. Successful candidates will gain hands‑on experience with Adobe Creative Suite, Salesforce, and cross‑departmental collaboration—skills that are highly transferable to permanent roles in customer support, quality assurance, or production management. Additionally, you’ll have the chance to:

• Participate in internal training sessions on advanced design troubleshooting and customer service best practices.
• Attend virtual workshops on emerging print technologies and industry trends.
• Network with senior leaders and peers across the organization, building relationships that can lead to future opportunities.
• Contribute to process improvement initiatives, influencing how brighthush delivers quality to its customers.

Work Environment & Culture at brighthush

brighthush values a flexible, inclusive, and collaborative work environment. As a remote team member, you’ll enjoy:

• Flexible scheduling (within the required weekend availability) to balance personal commitments.
• Access to a virtual “water cooler” via Slack and Teams, fostering spontaneous collaboration.
• Regular virtual town halls and team check‑ins to keep everyone connected.
• A culture that celebrates creativity, innovation, and continuous learning.
• Recognition programs that reward outstanding customer service and problem‑solving.

Compensation & Benefits

brighthush offers a competitive hourly rate based on geographic location, reflecting the cost of living and market rates in each region. The base pay for this seasonal role ranges from $18.65 to $20.32 per hour, depending on your residence within 60 miles of a major metropolitan area. In addition to hourly compensation, you will receive:

• Paid time off for scheduled holidays and weekends.
• Access to a virtual benefits portal with resources on health, wellness, and professional development.
• Opportunity to earn performance bonuses for exceptional customer satisfaction scores.
• Participation in brighthush’s employee referral program, rewarding you for bringing talented peers to the team.

Identity Verification & AI Transparency

To ensure fairness and security, we verify identity at the start of the interview process. brighthush also employs AI‑powered tools to support hiring decisions, but all final decisions involve human review. We are committed to an inclusive hiring process that respects all backgrounds, experiences, and perspectives.

How to Apply

Ready to bring your design expertise and customer‑first mindset to brighthush? Click the link below to submit your application and join a team that values creativity, quality, and community.