Seasonal Print Production Customer Service Specialist – Remote, High‑Volume, Adobe Creative Suite Expert – 2026 – Champion Quality & Customer Satisfaction at brighthush

About brighthush

brighthush is more than a marketplace; it’s a global community where independent artists, designers, and creators converge to showcase their work and inspire everyday life. Since our founding in 2007, we have evolved from a niche online shop into a vibrant ecosystem that spans wall art, textiles, digital content, and home décor. We partner with major retailers and brands to bring fresh, trend‑forward designs to consumers worldwide, while still maintaining a strong focus on empowering the individual artist.

Our mission is simple yet powerful: to give artists the platform, resources, and visibility they need to thrive, and to bring beauty and inspiration into everyday life. At brighthush, diversity, creativity, and collaboration are not buzzwords—they are the foundation of our culture. We celebrate curiosity, resilience, and a relentless focus on quality in everything we do, from the curation of new talent to the support we provide our customers.

Headquartered in San Francisco, CA, we operate as a fully remote organization. During the holiday season, we expand our team with talented seasonal hires who help us deliver exceptional service to millions of customers. If you’re passionate about design, customer experience, and high‑volume production, this role offers a unique opportunity to be part of a fast‑moving, creative environment.

Why Join brighthush?

At brighthush, you’ll work alongside a diverse, global team that values innovation, continuous learning, and a customer‑first mindset. Our remote culture is built on trust, flexibility, and open communication. You’ll have the chance to:

• Collaborate with cross‑functional teams—Print Quality, Processing, Marketing, and Engineering—to shape the end‑to‑end customer journey.
• Apply your Adobe Creative Suite expertise in a real‑world, high‑volume setting.
• Contribute to process improvements that directly impact millions of orders.
• Grow your skill set through internal training, virtual workshops, and mentorship from senior leaders.
• Be part of a company that celebrates creativity, rewards excellence, and supports professional development.

Role Overview

This fully remote, seasonal role runs from September through December 2026. Candidates must reside in one of the following states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI. The position offers a dynamic, fast‑paced environment where you’ll bridge the gap between creative quality and customer support, ensuring every print order meets the highest standards.

Key Responsibilities

• Live Customer Support: Respond to calls, emails, and chat inquiries with empathy and professionalism, following brighthush policies and procedures.
• Print Quality Resolution: Act as the primary expert for live contacts, diagnosing post‑print issues, troubleshooting design files, and guiding customers through the replacement order process in real time.
• File Management: Open and navigate Adobe Illustrator, Photoshop, and Acrobat Pro files to identify defects, proofread, and edit design elements as needed.
• Cross‑Functional Liaison: Coordinate with the Print Quality team, Processing team, and other departments to ensure seamless transitions and consistent customer experience.
• Data Capture: Log detailed technical data and case notes in Salesforce Lightning, contributing to trend analysis and continuous improvement.
• Process Improvement: Identify root causes, propose solutions, and help refine triage and intake workflows to reduce repeat issues.
• Peak Support: Provide general customer service assistance during high‑volume periods, ensuring that all customer concerns are addressed promptly.
• Documentation: Accurately document every case at intake, including root cause, resolution steps, and any follow‑up actions required.
• Quality Assurance Collaboration: Work closely with the Print Quality team to validate design files before production, preventing downstream issues.
• Customer Advocacy: Serve as the voice of the customer within the organization, sharing insights and feedback that drive product and process enhancements.

Essential Qualifications

• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, Acrobat Pro); Lightroom experience is a plus.
• Strong verbal and written communication skills, with the ability to adapt tone for live interactions.
• Experience using Salesforce Lightning and Google Workspace (Docs, Sheets, Drive).
• Ability to think critically and solve complex print and design problems on the fly.
• Comfort working in a remote, team‑oriented environment and engaging with colleagues across time zones.
• Availability to work at least one weekend day during the holiday season.
• Excellent organizational skills, with the capacity to prioritize multiple tasks in a fast‑paced, high‑volume setting.
• Basic understanding of color theory, print specifications, and file formats (PDF, EPS, SVG).
• Experience with customer‑facing support tools such as Zendesk, Intercom, or similar platforms.

Preferred Qualifications

• Previous experience in a print production or quality assurance role.
• Background in customer service or technical support, especially in a live‑chat or phone environment.
• Knowledge of print production workflows, file formats, and common quality issues.
• Experience with data analysis tools or reporting dashboards.
• Familiarity with brighthush’s marketplace and product catalog.
• Experience with agile project management or continuous improvement methodologies.

Skills & Competencies for Success

• Technical Acumen: Deep understanding of Adobe file structures, color profiles, and print specifications.
• Problem‑Solving: Ability to diagnose issues quickly, propose effective solutions, and implement them without delay.
• Customer‑Centric Mindset: Empathy for customer frustrations, turning a “less than perfect” experience into a win.
• Communication: Clear, concise, and friendly communication across multiple channels.
• Collaboration: Strong teamwork skills, working seamlessly with cross‑functional partners.
• Adaptability: Openness to change, evolving priorities, and new tools or processes.
• Attention to Detail: Meticulous documentation and quality checks to prevent recurring issues.
• Time Management: Ability to juggle multiple high‑priority tickets while maintaining accuracy.
• Resilience: Staying calm and focused under pressure, especially during peak holiday periods.

Career Growth & Learning Opportunities

While this role is seasonal, it offers a unique window into brighthush’s core operations and the print production pipeline. Successful candidates will gain hands‑on experience with Adobe Creative Suite, Salesforce, and cross‑departmental collaboration—skills that are highly transferable to permanent roles in customer support, quality assurance, or production management. Additionally, you’ll have the chance to:

• Participate in internal training sessions on advanced design troubleshooting and customer service best practices.
• Attend virtual workshops on emerging print technologies and industry trends.
• Network with senior leaders and peers across the organization, building relationships that can lead to future opportunities.
• Contribute to process improvement initiatives, influencing how brighthush delivers quality to its customers.
• Receive a certificate of completion and a letter of recommendation from senior leadership upon successful completion of the season.

Work Environment & Culture at brighthush

brighthush values a flexible, inclusive, and collaborative work environment. As a remote team member, you’ll enjoy:

• Flexible scheduling (within the required weekend availability) to balance personal commitments.
• Access to a virtual “water cooler” via Slack and Teams, fostering spontaneous collaboration.
• Regular virtual town halls and team check‑ins to keep everyone connected.
• A culture that celebrates creativity, innovation, and continuous learning.
• Recognition programs that reward outstanding customer service and problem‑solving.
• Opportunities to contribute to community outreach initiatives, such as artist mentorship programs.

Compensation & Benefits

brighthush offers a competitive hourly rate based on geographic location, reflecting the cost of living and market rates in each region. The base pay for this seasonal role ranges from $18.65 to $20.32 per hour, depending on your residence within 60 miles of a major metropolitan area. In addition to hourly compensation, you will receive:

• Paid time off for scheduled holidays and weekends.
• Access to a virtual benefits portal with resources on health, wellness, and professional development.
• Opportunity to earn performance bonuses for exceptional customer satisfaction scores.
• Participation in brighthush’s employee referral program, rewarding you for bringing talented peers to the team.
• Digital gift cards and seasonal bonuses for outstanding performance.
• Professional development stipend for relevant courses or certifications.

Identity Verification & AI Transparency

To ensure fairness and security, we verify identity at the start of the interview process. brighthush also employs AI‑powered tools to support hiring decisions, but all final decisions involve human review. We are committed to an inclusive hiring process that respects all backgrounds, experiences, and perspectives.

How to Apply

Ready to bring your design expertise and customer‑first mindset to brighthush? Click the link below to submit your application and join a team that values creativity, quality, and community.

Apply to This Job

Apply for this job

We look forward to hearing from you and exploring how you can contribute to brighthush’s mission of empowering artists and delighting customers worldwide.