Seasonal Print Quality Resolution Specialist – Remote Customer Support & Design Troubleshooting Expert – Join brighthush’s Creative Quality Assurance Team (US States: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI)

About brighthush

brighthush is more than a marketplace; it’s a global community where independent artists, designers, and creators converge to share their vision with the world. Since our founding in 2007, we have grown from a small online shop into a vibrant ecosystem that delivers trend‑setting wall art, textiles, digital prints, and home décor to millions of homes across the globe. Our mission is simple yet powerful: democratize design by giving artists a platform to showcase their work while providing consumers with unique, high‑quality products that reflect their individuality.

With a headquarters in San Francisco, CA, and a dedicated team of over 350 full‑time employees, brighthush thrives on collaboration, innovation, and a relentless focus on customer delight. We are backed by top‑tier investors and have raised more than $300 million to fuel our mission of connecting artists with consumers worldwide. Our culture is built on creativity, inclusivity, and a shared commitment to excellence.

Why brighthush?

At brighthush, art is a universal language that transforms everyday spaces into personal statements. We believe that every print that leaves our fulfillment centers carries the spirit of an artist and the promise of quality. As a Seasonal Print Quality Resolution Specialist, you will be at the frontline of this mission, ensuring that every product meets the exacting standards our customers expect.

We offer a remote‑first environment that empowers you to work from anywhere in the United States, while still feeling connected to a dynamic, cross‑functional team. Our culture celebrates creativity, continuous learning, and a passion for delivering exceptional customer experiences.

Role Overview

This remote, high‑impact role places you at the heart of our seasonal catalog. You will act as the guardian of print quality, collaborating with Production, Quality Assurance, Design, and Customer Support teams to troubleshoot complex print issues and provide outstanding support to our diverse customer base. Your work will directly influence customer satisfaction, brand reputation, and the success of our seasonal product launches.

Key Responsibilities

• Investigate and resolve print quality issues reported by customers, including color mismatches, misalignments, texture defects, and other visual inconsistencies.
• Collaborate with Production, Quality Assurance, and Design teams to identify root causes, implement corrective actions, and prevent recurrence.
• Provide real‑time support to customers via phone, chat, and email, ensuring a seamless and satisfying experience.
• Document all incidents in our ticketing system, maintaining accurate records of actions taken and outcomes.
• Analyze trend data to anticipate seasonal spikes and proactively adjust quality control protocols.
• Develop and update troubleshooting guides, FAQs, and knowledge base articles for both internal teams and customers.
• Participate in cross‑functional meetings to share insights and recommend process improvements.
• Maintain a deep understanding of our product catalog, printing technologies, and supplier specifications.
• Support the onboarding of new artists by reviewing their artwork for print readiness and providing constructive feedback.
• Contribute to the continuous improvement of our quality metrics and customer satisfaction scores.
• Act as a liaison between artists, suppliers, and internal stakeholders to ensure alignment on quality expectations.
• Stay current with industry trends, emerging print technologies, and best practices in quality assurance.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in Graphic Design, Fine Arts, or a related field preferred.
• Minimum of 2 years’ experience in customer support, print production, or quality assurance within a fast‑paced environment.
• Strong knowledge of color theory, print processes (digital, screen, giclée), and material science.
• Proficiency with Adobe Creative Cloud (Photoshop, Illustrator) and basic image editing skills.
• Excellent verbal and written communication skills, with the ability to explain complex technical issues in simple terms.
• Demonstrated problem‑solving aptitude and a proactive, solution‑oriented mindset.
• Ability to work independently in a remote setting while staying connected with a distributed team.
• Strong organizational skills and meticulous attention to detail.
• Comfortable using ticketing systems (e.g., Zendesk, Freshdesk) and collaborative tools (Slack, Teams).

Preferred Qualifications

• Experience working with print‑on‑demand platforms or e‑commerce marketplaces.
• Knowledge of ISO 9001 or other quality management standards.
• Background in data analysis or experience with Excel/Google Sheets for trend tracking.
• Multilingual abilities, especially Spanish or French, to serve a diverse customer base.
• Previous experience in a seasonal or high‑volume role, managing peak periods such as holidays or product launches.

Core Skills & Competencies

• Technical Proficiency: Mastery of print technologies, color calibration, and material properties.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking: Ability to dissect problems, identify patterns, and propose data‑driven solutions.
• Collaboration: Comfortable working across departments, bridging gaps between creative, production, and logistics.
• Adaptability: Thrives in a dynamic environment with shifting priorities and evolving processes.
• Time Management: Juggles multiple tickets, deadlines, and stakeholder expectations with ease.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility and impact. As a Seasonal Print Quality Resolution Specialist, you will:

• Gain in‑depth knowledge of the entire print production lifecycle, from concept to fulfillment.
• Develop expertise in quality assurance frameworks that can be applied across industries.
• Participate in mentorship programs with senior designers, production managers, and quality leads.
• Access continuous learning resources, including online courses, webinars, and industry conferences.
• Explore career paths such as Quality Assurance Manager, Production Lead, or Customer Experience Strategist.
• Contribute to product innovation by providing frontline insights into customer pain points and emerging trends.

Work Environment & Culture

brighthush is built on a foundation of creativity, collaboration, and inclusivity. Our remote‑first culture means:

• Flexible work hours that accommodate different time zones across the United States.
• Regular virtual team gatherings, creative showcases, and cross‑department hackathons.
• A commitment to mental well‑being, with access to counseling services and wellness stipends.
• Celebration of diverse voices, with initiatives that support artists from under‑represented communities.
• Transparent communication from leadership, ensuring every team member feels heard and valued.
• Access to a vibrant internal community where ideas are shared, celebrated, and turned into action.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for remote print quality specialists.
• Performance‑based bonuses tied to customer satisfaction metrics and quality improvement initiatives.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, or conferences.
• Employee discount program on brighthush products, allowing you to experience the quality you help maintain.
• Flexible work‑from‑home stipend to support your home office setup.

How to Apply

Ready to bring your print expertise and customer‑first mindset to a company that values creativity and quality? Click the link below to submit your application and join the brighthush family.

Apply for this job

Join brighthush Today

At brighthush, every print that leaves our fulfillment centers carries the spirit of an artist and the promise of quality. As a Seasonal Print Quality Resolution Specialist, you will be the guardian of that promise, ensuring that our customers receive flawless, beautiful products that inspire and delight. If you are passionate about art, technology, and customer service, and you thrive in a fast‑moving, remote environment, we want to hear from you.

Take the next step in your career—apply now and help us turn every print into a masterpiece.