Seasonal Remote Bilingual Customer Service Representative – English & Spanish – Championing Exceptional Support, Technical Assistance, and Customer Success at brighthush

About brighthush and the Opportunity

brighthush stands at the forefront of customer experience innovation, blending cutting‑edge technology with a human‑centric approach to deliver support that feels personal, responsive, and transformative. With a global footprint that spans continents and industries, we empower brands to connect with their audiences through seamless, omnichannel service. As we expand our remote footprint, we’re looking for passionate, bilingual professionals to join our seasonal team and help us set new standards for customer satisfaction.

Why This Seasonal Role is a Game‑Changer

• Remote Flexibility: Operate from any U.S. location with a reliable internet connection, giving you the freedom to balance work with life commitments.
• Seasonal Structure: A clearly defined start and finish date—ideal for students, parents, or anyone seeking a focused, temporary role that still offers real impact.
• Direct Customer Impact: Your voice will shape the experience of thousands of customers, turning challenges into opportunities for delight.
• Growth Pathways: Comprehensive training, mentorship, and internal career ladders that can turn a seasonal stint into a long‑term career.
• Inclusive Culture: A workplace that celebrates diversity, equity, and inclusion through employee resource groups, community outreach, and continuous learning.

Key Responsibilities

As a Seasonal Remote Bilingual Customer Service Representative, you will be the frontline advocate for our customers, ensuring every interaction reflects brighthush’s commitment to excellence. Your daily tasks will include:

• Delivering inbound support in both English and Spanish, following a structured call flow that prioritizes empathy and efficiency.
• Diagnosing and resolving basic technical issues related to our products and services, using troubleshooting guides and knowledge bases.
• Accurately logging customer interactions, updates, and resolutions in our secure database, ensuring data integrity and compliance.
• Identifying upsell and cross‑sell opportunities that align with customer needs, contributing to revenue growth.
• Maintaining a positive, solution‑oriented attitude, even in high‑volume or challenging situations.
• Collaborating with teammates and supervisors to refine support processes, share best practices, and drive continuous improvement.
• Adhering to all company policies, quality standards, and regulatory requirements, safeguarding customer trust.

Essential Qualifications

• Fluency in English and Spanish—reading, writing, and speaking at a professional level.
• Minimum of one year of customer service experience, preferably in a call center or remote environment.
• High school diploma or GED.
• Strong computer navigation skills and proficiency with Windows PCs.
• Ability to multitask efficiently in a fast‑paced setting, managing multiple open tickets simultaneously.
• Proactive learner eager to adopt new technologies, tools, and processes.
• Legally authorized to work in the United States.

Preferred Qualifications

• Experience with CRM or ticketing systems such as brighthush.
• Basic troubleshooting knowledge for software or hardware products.
• Previous exposure to bilingual customer support or call center metrics.
• Demonstrated commitment to continuous improvement and quality assurance.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication in both languages.
• Problem Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
• Technical Aptitude: Comfortable navigating multiple software applications and troubleshooting basic technical problems.
• Time Management: Efficiently prioritize tasks and manage call volume while maintaining high quality.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team environment.
• Adaptability: Thrive in a dynamic environment with evolving processes and customer needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a seasonal team member, you will:

• Receive structured onboarding and ongoing training modules covering product knowledge, customer service best practices, and technical troubleshooting.
• Participate in mentorship programs that pair you with experienced professionals across the organization.
• Gain exposure to cross‑functional teams, including product development, quality assurance, and analytics.
• Build a portfolio of skills that can lead to full‑time roles in customer success, technical support, or account management.
• Access internal job boards and career development resources to explore future opportunities within brighthush.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Key highlights include:

• Remote work infrastructure with 24/7 IT support and secure VPN access.
• Regular virtual team huddles, knowledge sharing sessions, and social events that build camaraderie.
• Employee Resource Groups (ERGs) such as Women in Tech, LGBTQ+ Pride, Black Professionals, and more, promoting belonging and professional growth.
• Commitment to sustainability and community service through initiatives like brighthush Champions and volunteer days.
• Recognition programs celebrating milestones, performance, and community impact.

Compensation, Perks, and Benefits

While the seasonal role offers a competitive hourly rate, brighthush also provides a comprehensive benefits package for eligible U.S. employees, including:

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and paid training days.
• brighthush enrollment for early access to earned wages.
• Performance‑based incentives and referral bonuses.
• Health and wellness programs with trained partners.
• Employee Assistance Program (EAP) for personal and professional support.
• Access to global networking events, webinars, and skill‑building workshops.

How to Apply

Ready to bring your bilingual customer service expertise to brighthush? Click the link below to submit your application and join a team that values your skills, supports your growth, and celebrates your contributions.

Apply Now

Closing Statement

At brighthush, we are dedicated to delivering exceptional customer experiences while empowering our team members to thrive. If you are a bilingual professional with a passion for problem solving, a commitment to quality, and a desire to work in a flexible, supportive environment, we encourage you to apply today. Join us for a seasonal adventure that could spark a lifelong career with brighthush.