Seasoned Administrative & Customer Service Coordinator – Master of Project Closeout, Billing, and Client Experience – Drive Success at brighthush

Welcome to brighthush – Where Every Home Tells a Story

At brighthush, we’re more than a construction and home‑improvement company; we’re a movement that reimagines how homeowners experience renovation. Rooted in craftsmanship and fueled by innovation, brighthush has become a trusted partner for thousands of families, delivering high‑quality remodeling, restoration, and construction services across the region. Our commitment to safety, transparency, and customer satisfaction is woven into every project, from the first consultation to the final hand‑off. By blending traditional expertise with cutting‑edge technology, we create seamless, stress‑free journeys that turn houses into homes.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you step into a culture that values innovation, collaboration, and personal growth. We empower our employees to take ownership, learn continuously, and contribute to a mission that transforms everyday living spaces. Whether you’re a seasoned professional or just starting your career, brighthush offers a supportive environment where your ideas matter and your impact is tangible.

Position Overview

We’re seeking a highly organized, customer‑focused Administrative & Customer Service Coordinator who will serve as the backbone of our daily operations. In this hybrid role, you’ll manage job closeouts, invoicing, customer follow‑ups, and project coordination, ensuring a flawless experience from project completion to final billing. Your proactive mindset and clear communication will keep our customers satisfied, our vendors aligned, and our internal teams in sync.

Key Responsibilities

• Job Closeout Management: Accurately close completed jobs, verify all documentation, and confirm final approvals. Coordinate with field teams to ensure every deliverable meets quality standards.
• Invoice Preparation & Processing: Generate and send customer invoices promptly, ensuring accuracy and compliance with company standards. Reconcile billing data with project budgets and resolve discrepancies.
• Customer Follow‑Up: Reach out to clients to confirm satisfaction, address outstanding items, and gather feedback. Serve as the primary point of contact for post‑project support.
• Project Coordination: Coordinate schedules, documentation, and communication between customers, vendors, and internal teams. Maintain a clear project timeline and status updates.
• Record Maintenance: Keep project records up‑to‑date in our CRM and database systems. Ensure data integrity and accessibility for all stakeholders.
• Collections Support: Follow up on overdue invoices and collaborate with the finance team to resolve payment issues. Track collections metrics and report trends.
• Issue Resolution: Address customer questions and concerns professionally and promptly. Escalate complex issues to the appropriate department.
• Stakeholder Communication: Provide regular project updates to customers and internal stakeholders. Prepare concise status reports and dashboards.
• Administrative Support: Assist with general office operations and ad‑hoc tasks as needed. Manage calendars, travel arrangements, and meeting logistics.

Essential Qualifications

• Proven experience in customer service, project coordination, or administrative support.
• Exceptional organizational and time‑management skills, with the ability to juggle multiple priorities in a fast‑paced environment.
• Excellent verbal and written communication skills, capable of conveying complex information clearly.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and familiarity with invoicing, billing, and CRM systems.
• High attention to detail and strong problem‑solving abilities.
• Reliable high‑speed internet connection and a dedicated workspace for remote work.
• Availability to work within the Eastern or Central time zones.

Preferred Experience

• Background in construction, roofing, restoration, or home services industry.
• Experience handling customer follow‑up and job closeout processes.
• Prior remote work experience, with a track record of self‑management and accountability.

Skills & Competencies

• Strong analytical mindset and data‑driven decision making.
• Customer‑centric approach with a passion for exceeding expectations.
• Adaptability and resilience in dynamic project environments.
• Team collaboration and cross‑functional communication.
• Tech‑savvy: comfortable learning new software and tools quickly.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our projects. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry certifications and training courses.
• Clear promotion pathways from Coordinator to Project Manager or Operations Lead.
• Regular performance reviews with actionable feedback and growth plans.
• Opportunities to contribute to process improvements and innovation initiatives.

Work Environment & Company Culture

Our culture is built on trust, transparency, and teamwork. Even though you’ll be working remotely, you’ll feel part of a close‑knit community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership.
• Annual company retreats and quarterly social events.
• Recognition programs celebrating individual and team achievements.
• Flexible work schedules that respect work‑life balance.

Compensation & Benefits

We offer a competitive compensation package that reflects your experience and contributions:

• Hourly Rate: $25.00 – $28.00, commensurate with experience.
• Health, Dental, and Vision Insurance: Comprehensive plans covering you and your family.
• Paid Time Off (PTO) & Holidays: Generous vacation days, sick leave, and company‑wide holidays.
• Professional Development: Reimbursement for courses, certifications, and conferences.
• Remote Work Stipend: Monthly allowance for home office equipment and utilities.
• Employee Assistance Program (EAP): Confidential counseling and support services.

How to Apply

Ready to bring your organizational expertise and customer‑service passion to brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We’re excited to learn how you can help us elevate the homeowner experience.