Seasonal Remote Customer Service Agent – Flexible Hours, Upsell Potential, Career Advancement, and Comprehensive Training with brighthush

About brighthush

brighthush has been a pioneer in the pest control industry for over 125 years, evolving from a small family‑owned operation into a global leader that protects homes and businesses worldwide. Our legacy is built on a foundation of safety, integrity, and relentless innovation. We invest heavily in award‑winning training programs, cutting‑edge technology, and a culture that empowers every employee to deliver exceptional service. In an industry that is both recession‑resistant and essential, brighthush offers a stable, growth‑oriented environment where ambitious professionals can thrive.

As a remote Contact Center, brighthush brings the energy of a bustling call center into the comfort of your own home. We are committed to creating a collaborative, high‑performance culture that values every interaction and rewards excellence.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a host of benefits designed to support your professional and personal growth:

• Work From Home – All necessary equipment, including a high‑quality headset, monitor, and ergonomic accessories, is provided.
• Flexible Scheduling – Choose from a variety of shifts that can include evenings, weekends, and holidays to fit your lifestyle.
• Competitive Compensation – Earn a base rate of $16.73 per hour (minimum) plus a 3% commission on every upsell you close.
• Long‑Term Benefits – Access a 401(k) plan with company match, an Employee Stock Purchase Plan, and health, dental, and vision insurance after a brief probationary period.
• Immersive Training – Participate in a four‑week, intensive onboarding program that equips you with the skills to excel.
• Career Pathways – Outstanding seasonal agents may transition into full‑time roles based on performance and business needs.
• Recognition & Growth – Our gamified performance system, peer recognition, and mentorship programs keep motivation high.

Key Responsibilities

As a Seasonal Remote Customer Service Agent, you will be the frontline of brighthush’s customer experience. Your daily tasks will include:

• Managing inbound and outbound calls, live chats, and email inquiries to provide exceptional service and support.
• Identifying and executing cross‑sell and upsell opportunities to enhance customer value and drive revenue.
• Resolving customer inquiries, complaints, and service requests with empathy, professionalism, and a customer‑first mindset.
• Maintaining accurate, up‑to‑date customer records in our CRM system, ensuring data integrity and compliance.
• Utilizing gamification tools to track performance metrics, set personal goals, and drive continuous improvement.
• Collaborating with field teams to ensure seamless service delivery during peak seasons.
• Participating in ongoing training sessions, product knowledge updates, and team meetings to stay current on best practices.
• Contributing to process improvement initiatives by sharing insights and feedback with the quality assurance team.

Essential Qualifications

We’re looking for candidates who bring the following:

• High school diploma or GED.
• 1–2 years of customer service experience, preferably in a call center environment.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office and web‑based applications.
• Ability to work independently and manage time effectively in a high‑volume setting.
• Reliable high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload).
• Private, distraction‑free workspace with adequate lighting and ergonomic furnishings.
• Completion of a Culture Index assessment and a computer skills assessment.
• Positive attitude, resilience, and a passion for helping others.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience in sales or upselling within a customer‑service role.
• Bilingual proficiency (Spanish/English) to serve a diverse customer base.
• Knowledge of pest control products and services.
• Previous remote work experience in a call center environment.
• Strong analytical skills and the ability to interpret performance data.
• Experience with CRM platforms such as Salesforce or Zendesk.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑first mindset with a genuine desire to help people.
• Resilience and adaptability in a fast‑paced, dynamic environment.
• Excellent problem‑solving and decision‑making abilities.
• Strong teamwork and collaboration skills, even when working remotely.
• Proactive learning attitude and a drive for continuous improvement.
• High level of professionalism and adherence to company policies.
• Time‑management skills to balance multiple priorities and meet performance targets.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a seasonal agent, you’ll have access to:

• Comprehensive onboarding and ongoing training modules covering product knowledge, customer service excellence, and sales techniques.
• Mentorship from experienced agents and supervisors who provide guidance and support.
• Clear performance metrics that can lead to full‑time opportunities and career advancement.
• Cross‑departmental exposure to sales, retention, and field operations, giving you a holistic view of the business.
• Professional development courses and certifications related to customer service, communication, and pest management.
• Access to internal job boards and talent‑mobility programs that allow you to explore new roles within brighthush.

Work Environment & Culture

Our remote Contact Center is designed to foster engagement and productivity:

• Fully remote setup with all necessary hardware and software supplied.
• Flexible scheduling that accommodates personal commitments and promotes work‑life balance.
• Gamified performance tracking to keep motivation high and celebrate achievements.
• Regular virtual team events, recognition programs, and peer‑to‑peer learning sessions.
• A culture that celebrates safety, empathy, integrity, and innovation.
• Commitment to giving back through volunteer initiatives that support community safety and environmental stewardship.
• Inclusive environment that values diversity, equity, and belonging.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and loyalty:

• Base pay of $16.73 per hour (minimum).
• 3% commission on all upsell sales.
• 401(k) plan with company match.
• Employee Stock Purchase Plan.
• Health, dental, and vision insurance options (available after a brief probationary period).
• Paid time off and holiday pay.
• Professional development stipend to support continuous learning.
• Access to wellness resources, including mental health support and fitness reimbursement.
• Employee referral bonus program.

How to Apply

Ready to take the next step in your career? Join a team that values your expertise and offers a platform for growth. Click the link below to submit your application and start your journey with brighthush.