Seasonal Remote Customer Service Call Center Agent – Medicare & Health Insurance Support Specialist

About brighthush

brighthush is a trailblazing direct‑to‑consumer insurance services company that empowers consumers to make informed health‑insurance choices. With a dedicated team of more than 3,000 professionals, we partner with some of America’s largest insurance brands to deliver innovative, data‑driven solutions that simplify the complex world of Medicare Advantage, Medicare Supplement, and Life & Supplemental insurance. Our mission is to provide a best‑in‑class experience for every member, ensuring they feel supported, understood, and confident in their coverage decisions.

Why Join brighthush?

When you become part of brighthush, you join a community of passionate, entrepreneurial individuals who thrive on excellence, accountability, and collaboration. Our core principle, “Be Real”, means we value authenticity, keep our promises, and have the courage to make tough decisions. We’re fast‑paced, highly adaptable, and we empower our people to make an impact. If you’re looking for a role where your care, accuracy, and empathy truly matter, brighthush offers the perfect platform.

Seasonal (Temporary) Member Care Representative – Remote

• Duration: Seasonal role ending 12/8/2026 (or early 2027 based on performance) • Location: 100% remote – work from a private, quiet workspace • Compensation: $15.50 per hour • Schedule: Full‑time, 8‑hour shifts between 8:00 am – 11:00 pm ET (most likely 12:00 pm – 8:30 pm EST) • Weekend Availability: Required – at least one weekend day per week

What You’ll Do

• Handle inbound and outbound calls lasting 15–30 minutes, guiding members through critical insurance decisions.
• Assist members in understanding and confirming application details, ensuring accuracy and clarity.
• Communicate with calm, compassionate, and clear tone—especially when speaking with older adults.
• Follow structured scripts and compliance guidelines while maintaining a conversational, human touch.
• Safeguard sensitive Personal Health Information (PHI) at all times, upholding privacy and regulatory standards.
• Take ownership of each interaction, ensuring members fully grasp next steps and feel confident moving forward.

What This Role Requires

• Comfort supporting customers who may feel anxious, confused, or overwhelmed.
• Empathy, patience, and professionalism throughout long or consecutive calls.
• Strong attention to detail and a commitment to accuracy.
• Ability to learn quickly and adapt to structured tools and systems.
• Integrity and respect for confidentiality.
• High school diploma or equivalent.
• 1+ year of phone‑based customer service experience.
• Clear, professional phone communication skills.
• Comfort using multiple computer systems.
• Ability to stay focused and engaged during high call volume.
• English proficiency; bilingual candidates encouraged.

Essential Skills & Competencies

• Communication: Articulate complex information in simple terms; active listening; tone modulation.
• Problem‑Solving: Identify member concerns, propose solutions, and follow up to resolution.
• Technical Proficiency: Navigate CRM platforms, data entry, and call‑routing systems with ease.
• Time Management: Prioritize tasks, manage call queues, and meet performance metrics.
• Adaptability: Thrive in a fast‑paced environment; adjust to new scripts, policies, and tools.
• Team Collaboration: Share insights, support peers, and contribute to continuous improvement.

Career Growth & Learning Opportunities

While this role is seasonal, brighthush values long‑term talent development. Successful seasonal agents may transition into full‑time positions, gaining exposure to:

• Advanced training in Medicare products and regulatory compliance.
• Leadership development programs focused on coaching, mentorship, and team management.
• Cross‑functional projects with marketing, data science, and product teams.
• Career pathways into roles such as Senior Agent, Team Lead, or Customer Experience Manager.

Work Environment & Culture Highlights

At brighthush, we foster a culture that blends flexibility with purpose. Our remote work model means you can create a workspace that suits your lifestyle—whether that’s a home office, a co‑working space, or a quiet corner of your apartment. We provide:

• High‑speed, hard‑wired internet requirements to ensure seamless connectivity.
• Regular virtual team huddles and social events to build camaraderie.
• Access to a digital library of resources, webinars, and industry news.
• A supportive manager who values work‑life balance and professional growth.

Compensation, Perks, and Benefits

In addition to competitive hourly pay, brighthush offers:

• Flexible scheduling to accommodate personal commitments.
• Paid time off and holiday pay for full‑time employees.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) plan with company match for full‑time staff.
• Employee wellness programs, including mental health resources.
• Continuous learning stipend for courses, certifications, and conferences.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including veterans and individuals with disabilities.

Ready to Make a Difference?

If you’re passionate about helping older adults navigate health‑insurance decisions with empathy, accuracy, and care, we want to hear from you. This seasonal role offers a meaningful opportunity to develop your customer‑service skills, learn about Medicare products, and contribute to a mission‑driven organization that values authenticity and excellence.

Apply Today and join brighthush in delivering a best‑in‑class experience for every member.