Part‑Time Customer Experience Coordinator – Retail Excellence & Front‑End Leadership at brighthush

About brighthush

Welcome to brighthush, a global leader in the off‑price retail sector and a proud member of the Fortune 100. With a portfolio that spans multiple high‑traffic brands, brighthush is dedicated to delivering exceptional value and unforgettable shopping experiences to millions of customers worldwide. Our culture is built on innovation, integrity, and a relentless focus on people—both our customers and our team members. Whether you’re stepping into one of our bustling stores, working behind the scenes in distribution, or collaborating with our dynamic home office teams, you’ll find a place where growth, creativity, and impact converge.

Why brighthush?

At brighthush, we believe that every interaction matters. From the moment a customer walks through the door to the last item scanned at the register, we strive to create moments of delight, trust, and loyalty. As a Part‑Time Customer Experience Coordinator, you’ll be at the heart of this mission—leading a team of Associates, shaping the front‑end experience, and ensuring that every customer leaves with a smile.

Key Responsibilities

• Customer Experience Leadership – Champion a culture of hospitality, honesty, and integrity across the store front.
• Team Management – Oversee a diverse group of Associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Training & Mentorship – Design and deliver engaging training sessions on front‑end principles, loyalty programs, and personalized service.
• Operational Excellence – Maintain a clean, organized, and visually appealing store environment that aligns with brand standards.
• Customer Issue Resolution – Address concerns swiftly, turning challenges into opportunities for customer delight.
• Performance Communication – Set clear priorities, provide real‑time feedback, and celebrate successes with the team.
• Compliance & Safety – Uphold all labor laws, store policies, and safety protocols to protect both staff and shoppers.
• Program Promotion – Drive adoption of credit and loyalty programs, boosting customer retention and revenue.
• Loss Prevention Support – Participate in shrink reduction initiatives and collaborate with security teams.
• Continuous Improvement – Partner with store management to refine processes, enhance training, and elevate the overall customer journey.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong grasp of merchandising techniques and visual presentation.
• Exceptional communication skills—both verbal and written—paired with keen organizational acumen.
• Ability to multitask in a fast‑paced environment while maintaining meticulous attention to detail.
• Adaptability: Respond effectively to changing priorities, unexpected situations, and dynamic customer needs.
• Team‑player mindset: Collaborate seamlessly with peers, Associates, and senior management.
• Proficiency in POS systems and basic data entry.

Preferred Qualifications

• Experience with loyalty program promotion and customer data analytics.
• Background in loss prevention or safety compliance.
• Knowledge of labor law and store policy implementation.
• Prior experience in a high‑volume retail environment.

Skills & Competencies

• Leadership & Coaching – Inspire, motivate, and develop Associates to reach their full potential.
• Customer‑Centric Mindset – Anticipate needs, personalize interactions, and build lasting relationships.
• Problem‑Solving – Quickly diagnose issues and implement effective solutions.
• Data‑Driven Decision Making – Leverage sales metrics and customer feedback to refine strategies.
• Time Management – Prioritize tasks, manage schedules, and meet deadlines without compromising quality.
• Technology Proficiency – Comfortable with POS, inventory, and customer relationship management tools.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that serves as a springboard to full‑time management roles.
• Access to brighthush’s comprehensive learning platform, featuring courses in retail operations, customer service excellence, and leadership fundamentals.
• Mentorship from seasoned executives who have navigated the retail landscape for decades.
• Cross‑functional exposure—working with merchandising, marketing, and supply‑chain teams to understand the full customer journey.
• Opportunities to participate in special projects, such as store redesign initiatives or loyalty program enhancements.

Work Environment & Culture at brighthush

Our culture is defined by:

• Inclusivity – We celebrate diversity and foster an environment where every voice is heard.
• Collaboration – Open communication and teamwork are the cornerstones of our success.
• Recognition – We celebrate achievements, both big and small, through regular shout‑outs and reward programs.
• Continuous Improvement – Every team member is encouraged to propose ideas that drive operational excellence.
• Work‑Life Balance – Flexible scheduling options, including nights and weekends, help you balance personal commitments.

Compensation & Benefits

While the starting hourly rate for this part‑time role ranges from $16.15 to $16.65, your total compensation package includes:

• Competitive hourly wages that reflect your experience and performance.
• Employee discount on brighthush merchandise.
• Access to a comprehensive benefits suite for eligible employees, including medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match for full‑time and eligible part‑time employees.
• Paid time off—holidays, vacation, and sick leave—aligned with your hours worked.
• Employee assistance programs (EAP), wellness resources, and mental health support.
• Discounts on childcare, cell phone plans, and auto/home insurance.
• Opportunities for scholarships, adoption assistance, and other employee‑focused programs.

How to Apply

Ready to elevate your retail career? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your passion for customer experience can help us continue to delight shoppers worldwide.

Apply To This Job

Location

USA – brighthush Marshalls Store, 1605 Chandler, AZ

Equal Opportunity Employer

brighthush is committed to creating an inclusive workplace and encourages applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. Reasonable accommodations are available for qualified individuals with disabilities.